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IBM ThinkPad R30 Service And Troubleshooting Manual

Ibm thinkpad r30: supplementary guide.
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  • Page 1

    ® ThinkPad R30 Series Service and Troubleshooting Guide...

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    ® ThinkPad R30 Series Service and Troubleshooting Guide...

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    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Important Notice For Users

    RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off.

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    ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 7: Finding Information With Access Thinkpad

    Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support. Keyword Search provides a quick way to search information in Access Help.

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    ® Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support.

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    Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as installing additional memory, replacing your battery, or inserting a PC Card. Use the controls shown to play, pause, and rewind the video clip. Finding information with Access ThinkPad...

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    viii ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 11: Table Of Contents

    Backing up data. Replacing the hard disk drive . Replacing the battery . Chapter 3. Getting help and service from IBM. © Copyright IBM Corp. 2001 . iii Getting help and service . . iii Getting help on the Web .

  • Page 12

    Wireless Interoperability . Usage environment and your Health . Appendix D. Wireless Regulatory Information . USA - Federal Communications Commission (FCC) . The FCC RF Safety Requirement . ® ThinkPad R30 Series Service and Troubleshooting Guide . 74 Interference Statement .

  • Page 13: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2001 Specifications . Caring for your ThinkPad computer .

  • Page 14: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators TrackPoint Rear view Power jack Monitor connector Modem connector Ethernet connector ® ThinkPad R30 Series Service and Troubleshooting Guide Ultrabay Plus USB connector Computer display...

  • Page 15: Features

    Features Processor v Intel ® Mobile Pentium ® Intel Mobile Celeron Memory v Two slots (for base memory and memory upgrades) v Base: 128 MB v Maximum: 1 GB Note: The system allocates a portion of base memory for video. Storage device v 2.5-inch hard disk drive: Up to 40 GB, depending on the model Display...

  • Page 16

    External diskette drive — available on selected models To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 –...

  • Page 17: Specifications

    Specifications Size v 13.3 or 14.1 inch display model: – Width: 313 mm (12.3 in.) – Depth: 254 mm (10 in.) – Height: 36 mm (1.42 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...

  • Page 18

    Specifications Electrical (ac adapter) v 72 W v Sin-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery v Lithium Ion – Nominal voltage: 10.8 V dc – Capacity: 4.0 AH v Nickel Metal Hydride –...

  • Page 19: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense when handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

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    You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

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    Register your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

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    Caring for your ThinkPad computer ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 23: Chapter 2. Solving Computer Problems

    Standby or hibernation problems . Computer screen problems . An external monitor problem . A television problem . Battery problems . © Copyright IBM Corp. 2001 . 12 Hard disk drive problems . . 13 CD-ROM, DVD-ROM, CD-RW, . 13 DVD/CD-RW drive problems .

  • Page 24: Diagnosing Problems

    Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 25: Troubleshooting

    Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error codes or messages Note: 1.

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    Solving computer problems Message: 0194: The computer is carried through the security gate Solution: The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation. Message: 0200: Hard disk error Solution: The hard disk is not working.

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    Solving computer problems Solution: The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Message: 0250: System battery error Solution: The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is tuned off, is depleted.

  • Page 28

    Solution: If the power-on password prompt appears when you turn on your computer, a power-on password is set. If the supervisor password prompt appears when you press F1 to access the IBM BIOS Setup Utility, the supervisor password is set. Type the correct password and press Enter to use the computer (see the onboard help, Access ThinkPad).

  • Page 29: Errors Without Codes Or Messages

    Message: Hibernation error Solution: The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode.

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    Solving computer problems If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps or a continuous beep while starting up. Solution: If you are using Ethernet: v Make sure that the Ethernet cable is connected firmly.

  • Page 31: A Password Problem

    You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

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    Solving computer problems Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected: 1.

  • Page 33: Trackpoint Problems

    Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Service &...

  • Page 34: Infrared Port Problems

    Solving computer problems Problem: The cursor does not move after the computer awakens from one of the power management modes. Solution: Make sure you followed the instructions in the on-board help, Access ThinkPad correctly if you reinstalled Windows with the Advanced Power Management (APM) option.

  • Page 35: Standby Or Hibernation Problems

    Solving computer problems 1. Click OK to disable DMA for the infrared port. 2. Close a parallel port panel. 3. Click the Infrared device button to open the infrared panel. 4. Choose DMA0 or DMA1 for the infrared port on the panel. 5.

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    Solving computer problems v Replace the battery with a fully charged one and then press Fn. v Connect the ac adapter to the computer; then press Fn. Problem: Your computer does not enter standby or hibernation mode. Solution: Check if any option has been selected to disable your computer from entering standby or hibernation mode.

  • Page 37: Computer Screen Problems

    Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home to make the screen brighter. If the problem persists, do the ″Solution″ in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The display resolution and color depth are correctly set.

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    Solving computer problems For Windows NT: 1. Open the Display Properties window, by double-clicking the Display icon in the Control Panel. 2. Double-click the Display icon in the Control Panel. 3. Click the Settings tab. 4. Check whether the color depth and resolution are correctly set. 5.

  • Page 39: An External Monitor Problem

    Solution: When you playback DVD by WinDVD on dual display mode, you might need to lower the display resolution and/or the color depth to improve the screen quality or use single display (either the LCD or the external monitor only) mode. Problem: The image cannot be expanded to fill the entire screen.

  • Page 40: Hard Disk Drive Problems

    Solving computer problems Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery. Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active.

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    Problem: You hear a noise from the CD or DVD drive when the disc is spinning. Solution: The CD or DVD drive cover might be bent. Have the computer serviced. Problem: The CD or DVD tray does not open even if you press the CD or DVD drive eject button.

  • Page 42: Software Problems

    Solving computer problems Solution: The DVD movie playback software is reading the DVD. Wait for a few seconds before trying the buttons again. Problem: A CD cannot be written. Solution: Make sure the CD you placed in the CD-RW or DVD/CD-RW drive is either a CD-R or CD-RW.

  • Page 43: Other Problems

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Chapter 2. Solving computer problems...

  • Page 44: Starting Bios Setup Utility

    2. Remove any diskette from the diskette drive, and remove any CD or DVD from the CD or DVD drive; then turn off the computer. 3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup Utility ” message is displayed at the lower-left of the screen, press F1.

  • Page 45: Recover Pre-installed Software

    Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use the Product Recovery program.

  • Page 46: Installing A New Operating System And Device Drivers

    Solving computer problems To create a Recovery Repair diskette When the operating system cannot boot normally, you can use the Recovery Repair diskette to boot your computer. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1.

  • Page 47: Backing Up Your System

    Backing up your system Backing up your registry When you add software applications or devices to your computer, the installation process may change your registry and configuration. If your computer does not work properly after you add applications or devices, you need to restore the previous registry. Before you make changes, backup the configuration.

  • Page 48: Backing Up Data

    Solving computer problems For Windows Me: To capture a snapshot of your system configuration, or to restore your configuration to an earlier snapshot using Windows Me, click Start → Programs → Accessories → System Tools → System Restore and follow the on-screen instructions.

  • Page 49: Replacing The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.

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    Replacing the hard disk drive 5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then secure it with the screw.

  • Page 51: Replacing The Battery

    Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode.

  • Page 52: Replacing The Battery

    Replacing the battery ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 53: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . Getting help by fax © Copyright IBM Corp. 2001 . 42 Calling IBM . . 42 Getting help around the world .

  • Page 54: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 55: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

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    Press the ThinkPad button to open Access ThinkPad. Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support.

  • Page 57: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer.

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    For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034 , and click Search.

  • Page 59: Appendix A. Important Safety Instructions

    First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. © Copyright IBM Corp. 2001 To Disconnect Turn everything OFF. First, remove the power cord from the outlet.

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    The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM, or an equivalent. v Keep the battery pack away from fire. v Do not expose it to water or rain.

  • Page 61: Modem Safety Information

    Laser compliance statement The CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW drive, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLASSE 1 Appendix A.

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    LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products. In other countries, the drive is certified to conform to the requirements of EN60825.

  • Page 63: Appendix B. Warranty Information

    Country or region Warranty service and support With the original purchase of an IBM ThinkPad computer, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

  • Page 64: Before You Call For Service

    IBM hardware repair – If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 65: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.

  • Page 66

    Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.

  • Page 67

    IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 68: Part 2 - Country-unique Terms

    EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

  • Page 69

    Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.

  • Page 70

    2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.

  • Page 71

    PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

  • Page 72

    (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...

  • Page 73

    The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

  • Page 74

    Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...

  • Page 75

    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

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    ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 77: Appendix C. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 78: References To The Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...

  • Page 79: Industry Canada Class B Emission Compliance Statement

    A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.

  • Page 80: Fax Branding

    If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.

  • Page 81: Industry Canada Requirements

    number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements.

  • Page 82: Avertissement

    protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur. Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé...

  • Page 83: Notice For New Zealand

    Notice for New Zealand For the modem with approval number PTC 211/01/081 v The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 84

    specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 3à seconds of receipt of ringing. v For correct operation, the total of the RN’s of all devices connected to a single line at any time should not exceed 5. For the modem with approval number PTC 211/01/050 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions...

  • Page 85: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this ″J07M058″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix C. Notices...

  • Page 86: Wireless Interoperability

    Because the Wireless LAN Adapter operates within the guidelines found in radio frequency safety standards and recommendations. IBM believes it is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and the result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 87: Appendix D. Wireless Regulatory Information

    Please make sure of the following when you use a Bluetooth option or wireless PCMCIA card in your ThinkPad R31 computer: 1. Visit the IBM site at www.ibm.com/pc/qtechinfo/MIGR-39377.html and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature.

  • Page 88: Interference Statement

    2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off. 3. Users are requrested to follow the RF Safety instructions on wireless option devices that are included in the RF option device’s user’s...

  • Page 89

    Appendix D. Wireless Regulatory Information...

  • Page 90

    - Belgie B - Belgium B - Belgique B - France F: - France F: - Deutschland D: - Germany D: ® ThinkPad R30 Series Service and Troubleshooting Guide Gebruik buiten gebouw alleen op kanalen 10 (2462 MHz) en 11 (2467 MHz). Voor privé-gebruik buiten gebouw over publieke grond over afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;...

  • Page 91: Singapore

    This equipment is for use only within the confined area of a building. The equipment is restricted to operating within the 2445–2483.5 MHz band. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Alert on LAN...

  • Page 92

    ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 93: Index

    28 replacing 37 hibernation problems 23 IBM help v infrared port problems 22 keyboard problems 19 © Copyright IBM Corp. 2001 on-board help v password problem 19 PC-Doctor for Windows 12 power switch problem 19 problems, troubleshooting 13 recovering software 33...

  • Page 94

    ® ThinkPad R30 Series Service and Troubleshooting Guide...

  • Page 96

    Part Number: 46P6607 (1P) P/N: 46P6607...

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    Can my IBM laptop work without hard drive ?