Problem: You hear a noise from the CD or DVD drive when the disc is
Solution: The CD or DVD drive cover might be bent. Have the computer
Problem: The CD or DVD tray does not open even if you press the CD or
DVD drive eject button.
Solution: Insert a pin into the CD or DVD emergency eject hole and eject the
CD or DVD tray.
Problem: The CD or DVD cannot be read.
Solution: Make sure that:
v The CD or DVD is not dirty. If it is, clean it with a CD or DVD cleaner kit.
v The CD or DVD is not defective. If it is, try another CD or DVD.
v The CD or DVD is placed in the tray with the label side up.
v The CD or DVD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– CD-R or CD-RW
– DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a
DVD-ROM or DVD/CD-RW drive and the DVD movie playback
software is installed.
Problem: The DVD movie does not play.
Solution: The region code of the DVD movie you inserted into the DVD-ROM
or DVD/CD-RW drive must match the region code you set for the DVD
Player software. You can set the region code a maximum of 5 times. If you
have not reached the limit, a prompt appears and you change it to the region
code of the inserted DVD movie. If not, you will only be able to play DVD
movies of the last region you set.
Problem: The control buttons on the DVD movie playback software do not
Solving computer problems
Chapter 2. Solving computer problems