After-Sales Service; Procedure To Follow In Case Of Problems - Zedbed CUSTOM-Z Manual

20

AFTER-SALES SERVICE

PROCEDURE TO FOLLOW IN CASE
OF PROBLEMS WITH YOUR ZEDBED
ADJUSTABLE BED
Before contacting your
department, we suggest you do some checks that could
solve the problem with your adjustable bed :
PROBLEMS
THE REMOTE CONTROL
DOES NOT WORK
ANYMORE
THE HEAD AND/OR
FOOT SECTION(S)
DOES (DO) NOT WORK
ANYMORE
retailer's after-sales service
CHECKS
» Make sure the batteries
are charged.
» Make sure the batteries
are installed correctly.
» Synchronize your remote
control and receiver.
» Make sure the electrical
outlet works.
» Check that the remote
control works properly
(see the previous point).
» Make sure nothing is
obstructing the head and/or
foot section(s).
» Make sure your mattress is not
too close to the wall or your
headboard; it could be stuck.
» Listen carefully to the sound
of the motor. If the motor does
not make any sound, please
contact us.
» Make sure you keep the
remote control button pressed
for more than 5 seconds to
THE HEAD AND/OR
see the beginning of the
FOOT SECTION(S)
movement of the head or foot
DOES (DO) NOT WORK
section. There may be a delay
ANYMORE
before the bed starts moving.
(CONTINUED)
» To lower the head or foot
section, connect the back-up
battery, which is located under
the bed. Then, use the desired
function on your remote
control. This battery is good
for one use only.
» Make sure the electrical
THE TRANSFORMER
outlet works.
LIGHT DOES NOT
» Make sure all wires are
LIGHT UP
plugged.
THE METAL BAR
» The metal bar must be
ACTIVATED BY THE
replaced; please contact us.
MOTOR IS DAMAGED
A MOTOR PART » The part must be replaced;
IS BROKEN please contact us.
» To lower the head or foot
section, connect the back-up
battery, which is located under
POWER OUTAGE the bed. Then, use the desired
function on your remote
control. This battery is good
for one use only.