Obtaining Technical Assistance; Smb Support Assistant Portal And Client - Cisco Catalyst Express 500 Getting Started Manual

Obtaining Technical Assistance

Tip
Obtaining Technical Assistance

SMB Support Assistant Portal and Client

Getting Started Guide for the Catalyst Express 500 Switches
1-18
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for
example, GnuPG) to encrypt any sensitive information that you send to Cisco.
PSIRT can work with information that has been encrypted with PGP versions 2.x
through 9.x.
Never use a revoked or an expired encryption key. The correct public key to use
in your correspondence with PSIRT is the one linked in the Contact Summary
section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail
addresses or phone numbers before sending any sensitive material to find other
means of encrypting the data.
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco SMB Support Assistant provides service and support for
the Catalyst Express 500 switches and other Cisco networking products. Cisco
SMB Support Assistant offers simple-to-use Portal and Client applications,
8 hours a day, 5 days a week TAC support, and Advanced Replacement Next
Business Day. If you do not hold a valid Cisco service contract, please contact
your reseller.
The Cisco SMB Support Assistant Portal and Client applications are management
tools designed specifically for SMBs. This secure portfolio of tools helps you
access information and inventory as well as providing device management and
technical support tools for covered Cisco networking devices.
Chapter 1 Getting Started Guide
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