Obtaining Technical Assistance; Cisco Technical Support & Documentation Website; Submitting A Service Request - Cisco Catalyst 3020 Getting Started Manual

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco

Technical Support & Documentation website on Cisco.com features extensive online support

resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center

(TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact

your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The website is

available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user

ID and password. If you have a valid service contract but do not have a user ID or password, you can

http://tools.cisco.com/RPF/register/register.do

Use the Cisco Product Identification (CPI) tool to locate your product serial number before

Note

submitting a web or phone request for service. You can access the CPI tool from the Cisco

Technical Support & Documentation website by clicking the Tools & Resources link under

Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical

Index drop-down list, or click the Cisco Product Identification Tool link under Alerts &

RMAs. The CPI tool offers three search options: by product ID or model name; by tree view;

or for certain products, by copying and pasting show command output. Search results show

an illustration of your product with the serial number label location highlighted. Locate the

serial number label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you

require product information.) After you describe your situation, the TAC Service Request Tool

provides recommended solutions. If your issue is not resolved using the recommended resources, your

service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

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