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If you believe the unit to be within the warranty period, you must contact Jason Customer Service:
1-800-255-5766 with the bath's Product and Serial numbers before work is started.
ALL WARRANTY RePAIRS MUST Be AUTHORIZeD BY JASON BeFORe WORK IS STARTeD.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the main electrical service panel when servicing the bath.
sYMPTOMs
MicroSilk system fails
to operate.
Pump operates, but no Micro-
bubbles are injected into water.
Pump operates, but water is
not being pumped.
Pump does not manually
shut off.
Pump shuts off by itself, or
before set time elapses.
Pump does not turn off after
set time elapses.
Pump will not turn off when
water is drained from the bath.
Pump leaks at shaft.
LED Light will not operate
WARRANTY ReGISTRATION: Register your product's warranty online at www.jasoninternational.com.
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed warranty
statement and warranty validation card.
The pre-addressed warranty registration card MusT be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason
International, Inc., in order for limited warranty to become effective.
Jason International, Inc. • 501.771.4477
TROUbLE SHOOTING GUIDE
MICrOsIlK
POssIBle Causes
a)
No power to the MicroSilk unit.
b)
Motor is not plugged in.
c)
Touch Control — insufficient water
in bath.
a)
Venturi clogged.
b)
Float valve not operating
a)
Suction or discharge blocked.
b)
Suction air leak. (System usually
surges.)
a)
Digital or Touch Control defective.
a)
Pump motor overheated and thermal
protection device deactivated motor.
(Possibly low voltage.)
b)
GFCI tripped.
c)
Water level fell below recommended
level.
a)
Wiring error or control problem.
a)
Water level sensor wires or ribbon
cables are shorted.
a)
Damaged or defective shaft seal.
a)
Light bulb is loose in the socket.
warranTY
PuMP sYsTeM
®
reCOMMenDeD aCTIOn
a)
Reset circuit breakers and GFCI if tripped. Check fuses
and replace if bad.
Check voltage at motor when control is on. If no voltage,
the control is defective. If voltage is present, motor is
defective.
b)
Make sure plug is fully inserted into the outlet.
c)
Fill bath to recommended level (4" above jets).
a)
Refer to installer/dealer.
b)
Refer to installer/dealer.
a)
Remove obstruction.
b)
Make sure connection is tight on suction side
of the pump.
a)
Refer to installer / dealer.
a)
Make sure motor air cooling vents are not blocked, clear
and allow motor to cool down. (Check service & wire size.)
b)
Refer to Jason Customer Service.
c)
Fill to recommended level.
a)
Refer to installer / dealer.
a)
Inspect all sensor wires or ribbon cables for exposed
or touching wires. Separate touching wires and replace
exposed wires. If pump continues, replace water level
sensor.
a)
Refer to installer / dealer.
a)
Access light bulb and assure that it is properly installed in
the socket
Page 14 of 15
Customer Service : 800.255.5766
Copyright © 2013 Jason International
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