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Troubleshooting Guide for Shark's IZ300/IZ320 Series
The soft roller has stopped spinning?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle
Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps.
Inspect ends of the soft roller for any signs of wear.
Does the soft roller spin along with the main roller?
Reassemble the vacuum and turn it on.
Is the Suction (Pod/Handvac) Motor on?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle
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Summary of Contents for Shark IZ300 Series
- Page 1 Troubleshooting Guide for Shark's IZ300/IZ320 Series The soft roller has stopped spinning? Turn vacuum off and remove floor nozzle from wand. Remove soft roller using eject tab on left side of nozzle Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps.
- Page 2 Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps. Inspect ends of the soft roller for any signs of wear. My vacuum has low suction or no suction at all. Have you tried using the boost function? This mode can provide added suction power to the vacuum to help pick up stuck on debris.
- Page 3 Inspect the connection points on handlheld, both ends of the wand and the nozzle for debris, damage, or burns. Remove any dust or debris. Smell the nozzle, handheld vacuum and wand separately to ascertain where the smell is coming from. Often, smells come from improper maintenance / not cleaning the unit.
- Page 4 Disconnect the Wand from the floor Nozzle and Handvac Drop a small coin (penny, pence, etc.) in one end of the Wand. If the coin doesn't fall through, then there is a clog that must be cleared. Clear any debris or clogs.
- Page 5 To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counter clockwise to open the bottom cover and access the brushroll. Clear away any clogs or debris around the brushroll. Cut away any hair or string. Reattach the bottom cover, pressing down firmly along all sides.
- Page 6 Reinstall the filters and reattach the dust cup. NOTE: UNIT will not have suction unless HEPA/post motor filter is installed! Remove the handvac from the wand (release button on wand), and the wand from the nozzle (release button on nozzle). Once all clogs have been cleared, re assemble the vacuum.
- Page 7 No power (Digital screen errors) Press the power button (Make sure the unit is not plugged in)