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Product support
Help is always at hand
Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting steps, please
contact an authorised service person or qualified technician.
Problem
Oven and/or grill
Power (if the appliance has an electric connection) is
(if available) do not
work.
Oven is not
cooking evenly.
Oven temperature
is too high or too
low.
Hob burners do
not light.
Power (if the appliance has an electric connection) is
Flame colour is
orange/yellow.
Burner is not
igniting or only
partially lighting.
Burner sounds
noisy.
Noise
Oven light (if
available) does not
operate.
Transport
If you need to transport the product, use the original product packaging and carry it using its original case. Follow
the transport signs on the packaging. Tape all independent parts to the product to prevent damaging the product
during transport. If you do not have the original packaging, prepare a carriage box so that the appliance, especially
the external surfaces of the product, is protected against external threats.
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
42
Product support
Possible Cause
The oven and/or grill may be in the ´off` position.
Supply gas pressure may not be correct.
switched off.
The feet have not been assembled.
The battery (if applicable) may be depleted.
Wrong shelf position being used.
Your appliance has been installed by an
unauthorised technician.
Fan (if applicable) may be in the ´off` position.
Wrong shelf position or wrong heat setting being
used.
Supply gas pressure may be improper.
Burner cap and crown are not assembled correctly.
Supply gas pressure may not be correct.
LPG cylinder (if applicable) may be depleted.
switched off.
The battery (if applicable) may be depleted.
Burner cap and crown are not assembled correctly.
Different gas compositions.
Burner parts may not be clean or dry.
-
-
Lamp has failed.
Electrical supply is disconnected or switched off.
Solution
Check the position of the control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
Make sure that there is no block at the bottom of
the appliance.
The battery may need replacing.
Check the shelf positions, cooking period and
heat values according to the manual.
Check that the appliance is correctly installed.
Ensure that the fan is working.
Check that the recommended temperatures
and shelf positions are being used. Be prepared
to adjust the temperature up or down slightly to
achieve the results you want.
Check the gas supply and gas pressure.
Ensure the burner parts have been placed
correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether there is power supplied. Also
check that other kitchen appliances are working.
The battery may need replacing.
Ensure the burner parts have been placed
correctly.
Due to the design of the burner, the flame can
appear to be orange/yellow in certain areas of
the burner.
If you operate the appliance with natural gas, city
natural gas may have different compositions. Do
not operate the appliance for a couple of hours.
Ensure that parts of the appliance are dry and
clean.
This is normal. The noise may reduce as they
heat up.
It is normal for some metal parts on the cooker
to produce noise when in use.
Replace lamp according to the instructions.
Make sure the electrical supply is switched on at
the wall socket outlet.
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