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Product support
Help is always at hand
Troubleshooting
If you still have a problem with your appliance after checking these basic troubleshooting steps, please
contact an authorised service person or qualified technician.
Problem
Hob burners do not work.
Hob burners do not light.
Flame colour is orange/
yellow.
Burner is not igniting or only
partially lighting.
Burner sounds noisy.
Noise
The hob or cooking zones
cannot be switched on.
The hob produces an odour
during the first cooking
sessions.
Oven does not switch on.
No heat or oven does not
warm up.
Cooking is uneven within the
oven.
Oven light (if available) does
not operate.
The oven fan (if available) is
noisy.
Transport
If you need to transport the product, use the original product packaging and carry it using its original case. Follow
the transport signs on the packaging. Tape all independent parts to the product to prevent damaging the product
during transport.
If you do not have the original packaging, prepare a carriage box so that the appliance, especially the external
surfaces of the product, is protected against external threats.
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
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Product support
Possible Cause
The burners may be in the ´off` position.
Supply gas pressure may not be correct.
Power (if the appliance has an electric
connection) is switched off.
Burner cap and crown are not assembled
correctly.
Supply gas pressure may not be correct.
LPG cylinder (if applicable) may be depleted.
Power (if the appliance has an electric
connection) is switched off.
Burner cap and crown are not assembled
correctly.
Different gas compositions.
Burner parts may not be clean or dry.
-
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There is no power supply.
New appliance.
Power is switched off.
Oven temperature control is incorrectly set.
Oven door has been left open.
Oven shelves are incorrectly positioned.
Lamp has failed.
Electrical supply is disconnected or switched
off.
Oven shelves are vibrating.
Solution
Check the position of the control knob.
Check the gas supply and gas pressure.
Check whether there is power supplied. Also check that other
kitchen appliances are working.
Ensure the burner parts have been placed correctly.
Check the gas supply and gas pressure.
LPG cylinder may need replacing.
Check whether power is being supplied. Also, check that other
kitchen appliances are working.
Ensure the burner parts have been placed correctly.
Due to the design of the burner, the flame can appear to be
orange/yellow in certain areas of the burner.
If you operate the appliance with natural gas, city natural gas
may have different compositions. Do not operate the appliance
for a couple of hours.
Ensure that parts of the appliance are dry and clean.
This is normal. The noise may reduce as they heat up.
It is normal for some metal parts on the cooker to produce
noise when in use.
Check the household fuse for the appliance.
Check whether there is a power cut by trying other electronic
appliances.
Heat a saucepan full of water on each cooking zone for 30
minutes.
Check whether there is power supplied. Also, check that other
kitchen appliances are working.
Check the oven temperature control knob is set correctly.
Check that the recommended temperatures and shelf positions
are being used.
Do not frequently open the door unless you are cooking things
that need to be turned. If you open the door often, the interior
temperature will be lower and this may affect the results of your
cooking.
Replace lamp according to the instructions.
Make sure the electrical supply is switched on at the wall socket
outlet.
Check that the oven is level.
Check that the shelves and any bake ware are not vibrating or in
contact with the oven back panel.
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