Phonak Earbuds User Manual
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Phonak Earbuds User Manual

Phonak Earbuds User Manual

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Phonak Earbuds
User Guide
PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1
PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1
2021-05-11 8:49:11 AM
2021-05-11 8:49:11 AM

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  • Page 1 Phonak Earbuds User Guide PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 1 2021-05-11 8:49:11 AM 2021-05-11 8:49:11 AM...

  • Page 2: Table Of Contents

    2.2 Product description 2.3 General use 2.4 Streaming stability 3. Getting started 3.1 Switching earbuds on or off is easy 3.2 Put the earbuds into pairing mode 3.3 Connect to a mobile device 3.4 Fit your earbuds perfectly 3.5 Place the earbuds into your ears 4.
  • Page 3 4.6 Charging the earbuds 4.7 Charging the case 4.8 Battery status indicators 4.9 Cleaning the sleeves 4.10 Firmware update 4.11 Factory reset 5. Troubleshooting 6. Service and warranty 6.1 Local warranty 6.2 International warranty 6.3 Warranty limitation 7. Compliance information 8.

  • Page 4: Welcome

    1. Welcome Thank you for choosing Phonak Earbuds. Please read this user guide carefully to discover how to benefit from the features. The “Phonak myEarbuds” app provides additional benefits as described in chapter 4.5. Please read the safety warnings prior to installation or use of the product.

  • Page 5: Getting To Know Your Earbuds

    2. Getting to know your earbuds 2.1 Packaging content Left Right Spare pairs of small earbud earbud and large sleeves USB-C to USB-A cable PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 5 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 5 2021-05-11 8:49:12 AM 2021-05-11 8:49:12 AM...

  • Page 6: Product Description

    Size (1-3) and left (L) / right (R) marking Dome The default voice prompt language is English. This – and other configurations – can be adjusted with the Phonak myEarbuds app. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 6 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 6 2021-05-11 8:49:12 AM 2021-05-11 8:49:12 AM...
  • Page 7 11 10b 12 (a, b, c) Charging case Charging contacts Left earbud Right earbud Pairing button Battery indicator lights Left earbud Case Right earbud USB-C charging socket PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 7 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 7 2021-05-11 8:49:12 AM 2021-05-11 8:49:12 AM...

  • Page 8: General Use

    2.3 General use The intended use of these earbuds is to wirelessly connect to Bluetooth® enabled devices such as mobile and smart phones or tablets. You can stream the stereo audio signal to the earbuds and make hands-free phone calls.

  • Page 9: Streaming Stability

    The range may be reduced when the signal is obstructed by obstacles such as walls or the human body. Best results are achieved when using the earbuds in line of sight to the connected device. If the audio transmission is interrupted, reduce the distance and avoid obstacles in between.

  • Page 10: Getting Started

    3. Getting started 3.1 Switching earbuds on or off is easy The earbuds automatically switch on when removed from the case. They switch off when back in the case. The indicator lights will light up : Battery ok : Battery <20%, consider charging In the event an earbud switched off, a short press on the button switches it on again.

  • Page 11: Put The Earbuds Into Pairing Mode

    3.2 Put the earbuds into pairing mode Make sure both earbuds are placed in the case correctly. Press and hold the pairing button for 2 seconds, until the indicator light starts to blink blue. The pairing mode will stop after 3...

  • Page 12: Connect To A Mobile Device

    3.3 Connect to a mobile device If it is the first time connecting the earbuds to the device, you must put them into pairing mode as described in chapter 3.2. After they have been paired, the earbuds should connect automatically when removed from the case.
  • Page 13 The sound from your phone will be played through the earbuds when connected. When you remove both earbuds from the ear, the sound will be paused. This behavior can be configured in the Phonak myEarbuds app. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 13 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 13...
  • Page 14 If you purchased the Phonak Earbuds and TV Connector in separate packages, follow steps a to c below to connect them for the first time: a Put the earbuds in pairing mode as described in chapter 3.2. b Press the pairing button on the back of the Phonak TV Connector.
  • Page 15 Use the “+” and “-“ buttons on the TV Connector to set a comfortable initial volume level. Please consult the Phonak TV Connector user guide and its safety instructions for more information on www.phonak.com/tvconnector. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 15 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 15 2021-05-11 8:49:13 AM...
  • Page 16 This can take up to 2 minutes, but typically is finished within a few seconds. • The earbuds must be paired only once to a phone, tablet or TV Connector. Devices remain paired after powering off and will reconnect automatically when powered on if they are within reach.

  • Page 17: Fit Your Earbuds Perfectly

    3.4 Fit your earbuds perfectly The sleeve is an important part of your earbuds and is available in three sizes – 1, 2 and 3. The size is indicated on the sleeve. The retention helps to hold the earbud in place.
  • Page 18 If the default medium size sleeve (size 2) is too large or small for you, choose size 1 or 3. Pull the sleeve carefully from the earbud. Gently insert earbud into the sleeve that fits you best. Repeat for the other side. The size of the sleeve may be different for the left and right ear.

  • Page 19: Place The Earbuds Into Your Ears

    3.5 Place the earbuds into your ears The left and right side indication (L, R) is printed on the sleeve. Select the correct side for insertion into your ear. With the dome pointing to your ear canal and downward, gently insert the earbud.

  • Page 20: Daily Use Of The Product

    4. Daily use of the earbuds 4.1 Speech clarity settings During streaming, you can manually select one of five pre-defined speech clarity settings. • Setting 1: no additional amplification • Settings 2-5: increase of the high frequency sound for more speech clarity.

  • Page 21: Setting The Volume

    (<0.5 sec) to decrease volume. Alternatively you can also change the volume using the phone. Volume and speech clarity settings are automatically stored when earbuds are powered off. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 21 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 21 2021-05-11 8:49:14 AM 2021-05-11 8:49:14 AM...

  • Page 22: Making A Phone Call

    Call To start a call, initiate the call from the phone. When receiving an incoming call you will hear the ringtone through the earbuds. Use earbud on either side to accept or reject the call. Accept call Double tap or...
  • Page 23 If you remove the primary earbud from your ear during a call, the secondary earbud becomes the primary. The switch between primary earbuds can take up to 3 seconds and you may hear an interruption. This is normal. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 23 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 23...
  • Page 24 To enable those features, download the Phonak myEarbuds app from the app store and follow the instructions. The volume control and selection of the speech clarity programs as described in chapters 4.1 and 4.2 are also...

  • Page 25: Ambient Awareness

    4.4 Ambient awareness One important feature of the earbuds is the ability to hear ambient sound while streaming. By default, you will hear the ambient sound. In the Phonak myEarbuds app you can configure the double tap to switch ambient sound off or on.

  • Page 26: Using The Phonak Myearbuds App

    Product registration. To download and install the Phonak myEarbuds app: • Scan the respective QR code on the following page, or • Go to your app store and search for “Phonak myEarbuds”. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 26 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 26 2021-05-11 8:49:14 AM 2021-05-11 8:49:14 AM...
  • Page 27 App Store badge is a trademark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 27 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 27 2021-05-11 8:49:15 AM 2021-05-11 8:49:15 AM...

  • Page 28: Charging The Earbuds

    4.6 Charging the earbuds The charging case is equipped with its own rechargeable battery. • To charge earbuds, place the earbuds into the case. • The green blinking light indicates earbuds have been inserted correctly and charging will begin. •...

  • Page 29: Charging The Case

    4.7 Charging the case The charging case will charge the earbuds up to 1.5 times before it must be charged. With cable • Plug the USB-C cable into the charging case. • Plug the other end of the cable into any certified USB-A compatible charger.
  • Page 30 Wirelessly • Place the charging case onto a Qi-certified charging pad. • The LED on the case will flash to indicate correct placement. Wireless charging via Qi-pad may take longer than charging directly via cable. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 30 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 30 2021-05-11 8:49:15 AM 2021-05-11 8:49:15 AM...

  • Page 31: Battery Status Indicators

    4.8 Battery status indicators As soon as the earbuds are in the case their battery state will be displayed. Charging case Left earbud Right earbud Indicator lights respond when: • Placing the earbuds into the charging case. • Opening or closing the lid of the charging case.
  • Page 32 The indicator lights will dim after 10 seconds if the lid is closed. Spoken voice messages will inform about the remaining battery when earbuds are being worn. State of charge is also displayed in the Phonak myEarbuds app. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 32 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 32...

  • Page 33: Cleaning The Sleeves

    4.9 Cleaning the sleeves Over time, earwax can accumulate in the earbud sleeve. Follow these steps to clean: Gently remove earbud from sleeve. Hand wash the sleeve in warm water with a little soap. Never put water on the earbud itself! Make sure sleeve is completely dry! Then gently insert earbud again.

  • Page 34: Firmware Update

    The Phonak Earbuds can be updated to the newest firmware via the Phonak myEarbuds app. Updating firmware helps to keep the earbuds up to date. If you encounter functional issues with your earbuds, first ensure you are using the latest firmware version.

  • Page 35: Factory Reset

    4.11 Factory reset If you encounter issues with a paired device and your earbuds, you may consider a factory reset. This will: • Delete all paired devices • Reset all configurations to factory default Make sure both earbuds are placed in the case correctly.

  • Page 36: Troubleshooting

    5. Troubleshooting Please visit www.phonak.com/earbuds-support for an interactive support user guide. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 36 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 36 2021-05-11 8:49:16 AM 2021-05-11 8:49:16 AM...
  • Page 37 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 37 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 37 2021-05-11 8:49:16 AM 2021-05-11 8:49:16 AM...

  • Page 38: Service And Warranty

    6.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty is valid only if proof of purchase is shown.

  • Page 39: Warranty Limitation

    6.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his/her office.

  • Page 40: Compliance Information

    Radio Equipment Directive 2014/53/EU. To obtain a copy of the declaration of conformity please visit www.phonak-communications.com/en/about-us/certificates Operation frequency: 2400 - 2483.5 MHz / 111 - 147kHz Power level: <10 mW.
  • Page 41 The compliance label R-NZ is for radio products supplied in the New Zealand market under conformity level A1. The wireless models are certified under: Charging case Model: TWE21 / Earbuds Model: TWE21EB FCC ID: KWC-TWE21 / KWC-TWE21EB IC: 2262A-TWE21 / 2262A-TWE21EB...
  • Page 42 Notice 2: Changes or modifications made to this device not expressly approved by Sonova Communications AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 43 This device is granted pursuant to the Japanese Radio Law (電波法). This device should not be modified (otherwise the granted designation number will become invalid).” More details can be found in the data sheet which can be downloaded from www.phonak.com/earbuds-tv-solution. PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 43 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 43 2021-05-11 8:49:16 AM...

  • Page 44: Information And Explanation Of Symbols

    8. Information and explanation of symbols The CE symbol is confirmation by Sonova Communications AG that this product meets the requirements as the Radio Equipment Directive 2014/53/EU. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
  • Page 45 Operating The device is designed such that conditions it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Temperature transport and storage: –20° to +40° Celsius (–4° to +104° Fahrenheit). Temperature operation: 5° to +40° Celsius (+41°...
  • Page 46 The device is designed for Direct Current (DC) power source with the specified parameters defined on the label of the product. Humidity during transportation and storage: <90% (non-condensing). Humidity operation: <85% (noncondensing). Atmospheric pressure: 860 hPa to 1060 hPa. This symbol on the product or its packaging means that it should not be disposed of with your other household waste.
  • Page 47 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 47 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 47 2021-05-11 8:49:17 AM 2021-05-11 8:49:17 AM...

  • Page 48: Important Safety Information

    9. Important safety information Please read the information on the following pages before using your device. Hazard warnings This device is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets.
  • Page 49 30 cm (12 inches) to any part of the earbuds or charging case including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
  • Page 50 Some jurisdictions impose specific limitations, such as single earbud configuration, on the use of such products while driving. Don’t use the earbuds for any other purpose while driving. Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention, e.g., while riding a bicycle or walking...
  • Page 51 Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. Do not use the earbuds at a high volume for any extended period. To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
  • Page 52 Do not insert the earbuds too deep into your ears and never insert them without the sleeves. Always remove the earbuds slowly and carefully from your ears. If the sleeve - or parts of the sleeve (dome, retention) - is broken or damaged it needs to be replaced.
  • Page 53 (i.e. pacemakers, defibrillators, etc.): • Keep the earbuds and charging case at least 15 cm (6 inches) away from the active implant. If you experience any interference, switch off the earbuds and contact the manufacturer of the active implant.
  • Page 54 Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. • If using a Phonak wireless accessory, consult the chapter “Important safety information” in your wireless accessory user guide. Changes or modifications to any of the devices that were not explicitly approved by Sonova Communications AG are not permitted.
  • Page 55 Protect the device connectors, plugs, power supply from dirt and debris. Do not use excessive force when connecting your device to the cable or when inserting the earbuds into the charging case. Protect the device from excessive moisture (bathing or swimming areas) and heat sources (radiator).
  • Page 56 Protect your earbuds and charging accessories from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your earbuds or charging accessories (due to risk of fire or explosion). PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 56 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 56...
  • Page 57 Otherwise the charging reliability cannot be guaranteed. If you are not using the earbuds, store them in the charging case in a well ventilated location. This allows moisture to evaporate and prevents a potential impact on performance.
  • Page 58 High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. When using the earbuds with the Phonak TV Connector, protect your eyes of the optical light from the optical Toslink cable when plugged into the device or TV.
  • Page 59 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 59 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 59 2021-05-11 8:49:17 AM 2021-05-11 8:49:17 AM...
  • Page 60 Your hearing care professional: Manufacturer: Sonova Communications AG Herrenschwandweg 4 3280 Murten, Switzerland PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 60 PH_User_Guide_Earbuds_TWE21_92x125_GB_V1.00_029-3338-02.indd 60 2021-05-11 8:49:17 AM 2021-05-11 8:49:17 AM...

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