Phonak EasyCall User Manual
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Phonak EasyCall User Manual

Phonak EasyCall User Manual

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Phonak EasyCall
User Guide

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Summary of Contents for Phonak EasyCall

  • Page 1 Phonak EasyCall User Guide...

  • Page 2: Table Of Contents

    3.6 Connecting to a cell phone 3.7 Testing the connection to the hearing aids 3.8 Setting the phone's ringtone profile 4. Attaching EasyCall onto your cell phone 4.1 Attaching using the Phonak hard case 4.2 Attaching using double-sided adhesive tape...
  • Page 3 5.3 Accepting a call 5.4 Setting the phone volume during a call 5.5 Ending a call 6. More detailed information 6.1 Low battery indication 6.2 Transferring a call 6.3 Second incoming call 6.4 Deleting paired Bluetooth devices 6.5 Removing EasyCall from your phone...
  • Page 4 7. Troubleshooting 8. Service and warranty 8.1 Local warranty 8.2 International warranty 8.3 Warranty limitation 9. Compliance information 10. Information and explanation of symbols 11. Important safety information...

  • Page 5: Welcome

    The intended use is to wirelessly connect your Phonak hearing aids to your cell phone. Please read the user instructions thoroughly in order to benefit from all the possibilities EasyCall has to offer. Phonak – life is on www.phonak-us.com 0560...
  • Page 6 Hearing aid compatibility This product uses a dedicated wireless link to Phonak hearing aids. Please ask your hearing care professional about your hearing aid's compatibility. This user guide is valid for: Phonak EasyCall Compatible with wireless Spice, Spice+ and Quest hearing aids.

  • Page 7: Getting To Know Your Easycall

    10 cm (4") distance max. 10 cm of one of the hearing aids. (4") EasyCall is designed for speech and cell phone use only. Music streaming and video calls are usually not supported, although some phones are capable of doing this.

  • Page 8: Device Description

    Micro-USB charging input Microphone opening Cell phone scratch- protection ring Optional double- sided adhesive tape Optional accessories For the best placement of EasyCall, check the availability of a Phonak EasyCall hard case to match your cell phone on www.phonak-us.com/easycall...

  • Page 9: Getting Started

    3. Getting started 3.1 Setting up the power supply Select the adapter for your country. J First, insert the top round end of the adapter into the round corner of the power supply. J Click the bottom end of the adapter in to lock it into place.

  • Page 10: Understanding The Indicator Light

    3.2 Understanding the indicator light Switching on Green for 2 seconds Switching off Red for 2 seconds Pairing mode Rapid blue blink During phone call Solid blue Bluetooth connected Blink blue every 5 seconds (max. 1 minute) On and ready to Blink green every connect 5 sec.
  • Page 11 Charging Solid red Fully charged while Solid green charger attached After 60 seconds of no activity, the blue blinking will stop to save power. Pressing the call button will illuminate the indicator light as long as EasyCall is switched on.

  • Page 12: Charging The Battery

    J Plug the power supply into a power outlet. The indicator light is red during charging and will turn green when charging is complete. This may take up to 3 hours. If EasyCall is used while charging, the charging may take longer. EasyCall has a non-removable rechargeable battery.

  • Page 13: Switching On Or Off

    J will turn red when switching off. Pressing the button twice within 2 seconds will switch on EasyCall. Release the button immediately after turning red to avoid the start of Bluetooth pairing. If a phone is not connected for 60 minutes, EasyCall will automatically switch off.

  • Page 14: Initial Pairing To A Phone

    3.5 Initial pairing to a cell phone Before using EasyCall with a cell phone, the devices must first be paired with each other. J Make sure EasyCall and the cell phone are within 1 meter (3 ft.) range. J Enable Bluetooth on the cell phone.
  • Page 15 The phone only needs to be paired once. It remains paired after switching off. Pairing to another cell phone To use EasyCall with another cell phone, manually start the pairing again as described on the previous page.

  • Page 16: Connecting To A Cell Phone

    If they do not connect automatically J Ensure the phone's Bluetooth feature is turned on. J Click the EasyCall call button briefly. This will manually connect EasyCall with the cell phone (for some older phones this may be a necessary step).

  • Page 17: Testing The Connection To The Hearing Aids

    3.7 Testing the connection to the hearing aids Before attaching EasyCall to a cell phone you should do a basic function test. J With EasyCall connected to a phone, dial a number such as your voicemail box. J The EasyCall indicator light should turn solid blue.
  • Page 18 If you cannot hear the phone signal through your hearing aids while the EasyCall indicator light is solid blue, ask your hearing care professional about the compatibility of EasyCall or EasyCall II with...

  • Page 19: Setting The Phone's Ringtone Profile

    SMS alerts, etc., will be transmitted via Bluetooth to EasyCall. If EasyCall is more than 25 cm (10") away from your hearing aids, you will not be able to hear these tones. After your phone is connected to EasyCall via Bluetooth: J Configure your phone to play acoustic ringtones even when connected to “Bluetooth headset”.

  • Page 20: Attaching Easycall Onto Your Cell Phone

    4. Attaching EasyCall onto your cell phone To ensure EasyCall is never forgotten or lost, it should stay securely attached onto the back of your phone. 4.1 Attaching using the Phonak hard case For some phone models, Phonak provides hard cases...

  • Page 21: Attaching Using Double-Sided Adhesive Tape

    To support virtually any cell phone shape, EasyCall is delivered with different double-sided adhesive tape. Use one piece of the tape to attach EasyCall onto the back of your cell phone. You may use a 3rd party hard case that fits your phone model and attach EasyCall onto the back of the hard case.
  • Page 22 Place EasyCall J On the back of the phone. J Near the bottom of the phone to ensure the microphone opening is close to the mouth. J On a solid area with no openings, such as microphones, camera lens, speaker opening, etc.
  • Page 23 For curved surfaces use the thicker black tape. The gray tape holds firmer than the black tape. Only use it if you attach EasyCall onto an additional hard case fitting your phone. It may be impossible to remove the EasyCall from...
  • Page 24 J Remove the backing from one side of the double-sided adhesive tape. J Carefully align and press the tape against EasyCall. J Remove the second backing and place EasyCall on the best possible position on your phone as shown on the two previous pages.
  • Page 25 J Gently press EasyCall against your phone for 5 seconds to allow the adhesive tape to bond. 5 sec. Allow 20 minutes for the adhesive tape to hold EasyCall properly. Full adhesive force is achieved after 24 hours.

  • Page 26: Daily Use

    10 cm (4") (with EasyCall attached) close to one of your hearing aids and your mouth. When EasyCall is within the wireless link distance, your hearing aids will switch to the phone program automatically during the call.
  • Page 27 EasyCall streams the speech signal from the cell phone to both hearing aids simultaneously. The cell phone can be held up to the left or right ear. Please note that when moving the phone, short interruptions of the signal might occur.

  • Page 28: Making A Call

    EasyCall call button to manually connect EasyCall to the phone once the call is in progress. J Hold the phone (with EasyCall attached) close to your hearing aids as described in chapter 5.1. Make sure the EasyCall microphone...

  • Page 29: Accepting A Call

    Call settings. J Press the EasyCall call button to accept the call. J Hold the phone (with EasyCall attached) close to your hearing aids as described in chapter 5.1.

  • Page 30: Setting The Phone Volume During A Call

    Use the phone’s volume buttons to adjust the phone volume to a comfortable level. 5.5 Ending a call End the call by pressing the EasyCall call button or via the phone menu. The hearing aids will automatically switch back to the previously active hearing program when ending the call or if EasyCall is moved out of range.

  • Page 31: More Detailed Information

    This allows you to hand your phone over to another person while in a call. J Press and hold the EasyCall call button for 2 seconds to transfer the call to the phone. J Your hearing aids will switch back to the previously active hearing program.

  • Page 32: Second Incoming Call

    6.3 Second incoming call If your phone supports call-waiting, the EasyCall button can be used in the following way: Short press Press and hold (2 sec.) 1st incoming call Accept call Reject call 1st call ongoing End call Audio transfer...

  • Page 33: Deleting Paired Bluetooth Devices

    Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device. J Press and hold the EasyCall call button for 20 seconds, until it stops rapidly blinking blue. J Delete the EasyCall pairing entries on your cell phone before any re-pairing.

  • Page 34: Removing Easycall From Your Phone

    6.5 Removing EasyCall from your cell phone If at some point you wish to remove EasyCall from your phone, proceed as follows. The thin transparent tape can be easily removed by pulling the transparent strap. The thicker tape can be removed by gently pulling...

  • Page 35: Troubleshooting

    On. J EasyCall battery may be dead. J Charge for at least 1 hour. I see a rapidly blinking blue indicator light on the EasyCall. J Complete the pairing as J EasyCall has never been described in Chapter 3.5.
  • Page 36 J Bluetooth is disabled in the J Ensure Bluetooth is enabled phone. according to your phone’s user guide. J EasyCall and your phone are J 1. Disable the Bluetooth not connected to each other. functionality in your phone and turn it on again.
  • Page 37 J Different phones have different volume settings. change the volume. I have interruptions while my audio streaming is active. J EasyCall is too far away J Hold the phone with EasyCall from the hearing aids while within 10 cm (4") range of one streaming.
  • Page 38 J The surrounding noise may J Bring EasyCall closer to your be too loud. mouth. J Suggest to your callers that they increase the phone volume.
  • Page 39 Must EasyCall be attached to my cell phone to operate it? J The link between EasyCall and J To ensure EasyCall is always ready to use, never forgotten the cell phone is based on or lost, it is recommended Bluetooth wireless technology.
  • Page 40 Causes What to do The operating time of my EasyCall is reduced substantially. J The battery typically needs J Charge for at least 3 hours several charging cycles to the first time you charge achieve full performance. EasyCall. J Let a new EasyCall discharge completely three times.

  • Page 41: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.

  • Page 42: Warranty Limitation

    8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 43: Compliance Information

    9. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http://www.phonak.com...
  • Page 44 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 45 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna.

  • Page 46: Information And Explanation Of Symbols

    10. Information and explanation of symbols The CE symbol is confirmation by Phonak AG that this Phonak product XXXX meets the requirements of the R&TTE Directive 1999/5/EC on Radio and Telecommunication Terminal Equipment. The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives.
  • Page 47 This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide. Important information for handling and product safety. MC and radio communications compliance label Australia. Operating The device is designed such that conditions it functions without problems or restrictions if used as intended, unless...
  • Page 48 Temperature transport and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Temperature operation: 0° to +40° Celsius (+32° to +104° Fahrenheit). Keep dry. Humidity transportation: up to 90% (non condensing). Humidity storage: 0% to 70%, if not in use. Humidity operation: <85% (non condensing).
  • Page 49 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG Inc., and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

  • Page 50: Important Safety Information

    Only use hearing aids that have been specially programmed for you by your hearing care professional. Changes or modifications to the device that were not explicitly approved by Phonak are not permitted.
  • Page 51 External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. Using the device, its connectors or cables in any way contradictory to their intended purpose as described in this user guide (e.g., wearing the USB cable...
  • Page 52 The USB port is to be used for the described purpose only. For charging, use only EN60950-certified equipment with a rating of 5 VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into electrical outlets. Do not use the device in explosive areas (mines or industrial areas with danger of explosions, oxygen- rich environments or areas where flammable anesthetics are handled) or where electronic...
  • Page 53 If not properly cleaned before adhering, EasyCall may not remain attached. EasyCall extends over the phone. Be careful when carrying it in clothing, such as the back pockets of pants. Sitting on EasyCall may break it.
  • Page 54 Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your device. Remove and keep it outside the examination room/area before undergoing: J Medical or dental examination with X-ray (also CT scan). J Medical examinations with MRI/NMRI scans, generating magnetic fields.
  • Page 55 fields, it may be necessary to be at least 60 cm (24") away from the interfering device to ensure proper operation. Keep the device at least 10 cm (4") away from any kind of magnets. Do not connect an USB cable exceeding 3 meters (9 ft) in length to the device.
  • Page 56 Manufacturer: Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com 0560...

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