ESI -1000 Programming Manual page 5

ESI Communications Servers Programming Manual
Voice mail features
• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the
system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
For specific voice storage capacities on a system-by-system basis, see "System capacities" (page B.1).
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports live entry. With
tenant service enabled (see "Tenant service features," page A.4), each tenant has its own MOH source.
• Off-premises message delivery — Automatically delivers voice messages to designated phone number,
such as a cell phone, when one is out of the office.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox's 10 most recently
deleted messages.
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• Quick Groups — Makes it easy to leave voice mail messages for several users.
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• Quick Move — Records a conversation into another user's mailbox.
• Virtual Mailbox Key
• Optional ESI Mobile Messaging delivers voice mail as a .WAV file to your smartphone or the inbox of
nearly any e-mail client application.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses three-line Digital Feature Phone display to provide up-to-the-second information on queues,
wait times, delay announcement, priority queueing, and overflow routing.
• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor offers highly
useful reports and also gives ability to customize reports.
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Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).
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allows easy monitoring of a second mailbox.
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A.3
General description