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Error Messages
Message
Cause/Remedy
Check no. of digits entered
The number of digits entered in the barcode data does not match
the number of digits set in the barcode parameters. Enter the correct
number of digits.
Cutter malfunction
The Tape Cutter Lever was pressed while trying to print or feed the
tape. If the tape is jammed in the Cutter unit, remove the tape. Turn
the Label Maker off and then on again before continuing.
Label too long
The printed label length using the text entered is longer than 39.37"
(999 mm). Edit the text so that the label length is less than 39.37"
(999 mm).
Text too long
The printed label length using the text entered is longer than the
length setting. Edit the text to fit within the set length or change the
length setting.
System error XX
Contact Brother Customer Service.
Troubleshooting
If you need additional help, visit support.brother.com.
Problem
Solution
The Label Maker does not
• Check that the Tape Cassette is inserted correctly.
print.
• If the Tape Cassette is empty, replace it. To order supplies and
accessories, visit www.brother-usa.com.
• Check that the Tape Cassette Compartment Cover is securely closed.
• Check that the Label Maker is on.
• Check that the computer's or mobile device's Bluetooth setting is on.
• Check that the Label Maker is connected to the computer or your
mobile device via Bluetooth.
• Check that the Label Maker is selected in the Brother iPrint&Label
app.
• Check that the Label Maker is not paired with another device.
• Make sure the Label Maker and your mobile device or computer
are close enough to communicate.
• Check that the automatic Bluetooth re-connection setting of
another computer or mobile device is not enabled.
• Make sure no devices that emit radio waves (for example,
a microwave oven) are located nearby.
Troubleshooting (cont.)
Problem
Solution
The Label Maker does not
• Check that the correct printer driver is installed when printing from
print.
a computer.
(cont.)
• Connect the Label Maker to your computer using the USB Cable
(included) when printing from a computer.
• If the Print Head is dirty, clean it with a cotton swab or with the
optional Print Head Cleaning Cassette (TZeCL4).
• The tape does not feed
• If the tape is bent, cut off the bent section.
correctly.
• If the tape is jammed, remove the Tape Cassette, remove the jammed
• The tape gets stuck inside
tape, and then cut any damaged tape.
the Label Maker.
• Check that the end of the tape exits through the Tape Guide.
• Confirm that the tape is pointed at the Tape Exit Slot.
• Remove the Tape Cassette and insert it again.
Go to your mobile application's settings menu and select Support page
An error occurred when
using a mobile app.
> FAQs & Troubleshooting.
The screen is locked, or
Refer to the Basic Operations section in this guide and reset the Label
the Label Maker does not
Maker's internal memory to the factory settings. If resetting the Label
operate normally.
Maker does not solve the problem, disconnect the AC Adapter and
remove the batteries for more than 10 minutes.
The LCD remains blank after
Check that the batteries are correctly installed or that the AC Adapter
turning on the power.
included with your Label Maker is correctly connected.
The LCD messages are
Refer to the Basic Operations section in this guide to select your
displayed in a foreign
desired language.
language.
The Label Maker stops while
• Replace the Tape Cassette if striped tape is visible, as this indicates
printing a label.
that you have reached the end of the tape.
• Replace all batteries or connect the AC Adapter directly to the Label
Maker.
Previously saved label files
All files saved in the internal memory are deleted if the batteries are
are not available.
weak or the AC Adapter is disconnected.
• I cannot install the Printer
If you cannot use your Label Maker even though you have installed the
Driver even if I follow the
Printer Driver:
correct procedure.
1. Download the Printer Driver Uninstaller from your model's page at
• I cannot see my printer
support.brother.com.
listed in P-touch Editor
2. Use the Printer Driver Uninstaller to remove the printer information.
even though I have
3. Run the Printer Driver Installer again and follow the on-screen
installed the Printer Driver.
instructions to proceed with the installation.
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