HP X Class 500/550MHz User Manual page 68

Hewlett Packard Support and Information Services
Summary
Service Covers
Technical Basic
Phone assistance for
support Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
Lifeline Basic
phone assistance for
support Personal
Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
HP Advanced
Network remote
Phone-in technical
support support for
multivendor
networked
environments.
Service Technical
Contracts Support.
68
Period Response
covered time
First year. Business
hours.
After first Business
year. hours.
Annual Business
contract. hours: 24-
hour/ 7-
day
service
also
available.
Customer As
defined. required.
Fee When
available
No charge. At time of
purchase.
Per-call fee, Anytime
no time limit. after first
year.
Annual fee, Anytime.
or minimum
fee per
incident.
Annual fee, Anytime.
or fee per
incident.
Purchase
from
HP
HP
HP
Authorized
reseller.
Reseller.
Chapter 4