HP Vectra VE5 2 User Manual
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HP Vectra VE5 2 User Manual

HP Vectra VE5 2 User Manual

Hp vectra ve5 2: users guide
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HP Vectra VE 5/xx
Series 2
User's Guide

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Summary of Contents for HP Vectra VE5 2

  • Page 1 HP Vectra VE 5/xx Series 2 User's Guide...

  • Page 2: Notice

    NOTICE Information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    Table of Contents NOTICE WELCOME TO YOUR HP VECTRA PC 1 SETTING UP YOUR PC UNPACKING YOUR PC CONNECTING THE MOUSE, KEYBOARD, AND DISPLAY CONNECTING A PRINTER CONNECTING THE POWER CORDS STARTING THE PC FOR THE FIRST TIME CREATING MASTER DISKETTES...
  • Page 4 INSTALLING AN UPGRADE PROCESSOR INSTALLING THE SECURITY BRACKET 4 THE HP SETUP PROGRAM USING THE HP SETUP PROGRAM STARTING THE SETUP PROGRAM UNDERSTANDING THE SETUP PROGRAM SETTING PASSWORDS SETTING PASSWORDS AFTER INSTALLING AN IDE DRIVE IF YOU LOSE THE KEY...
  • Page 5 HP BBS LIBRARY INTERNET—FTP LIBRARY SERVICE ACCESS HP WORLD WIDE WEB SITE HP FAXBACK ON DEMAND—HP FIRST HP AUDIO TIPS (USA ONLY) HP AUTOMATED SUPPORT DIRECTORY 87 ORDERING DRIVERS AND BIOS ON DISKETTE HP SUPPORT SERVICES HEWLETT-PACKARD TELEPHONE SUPPORT LIFELINE TELEPHONE SUPPORT...

  • Page 6: Welcome To Your Hp Vectra Pc

    16-bit ISA short slot (16 cm/6.3 inch maximum length) • one combination ISA or PCI slot • one parallel port and two serial ports • preloaded HP utilities to ease system configuration tasks • BIOS stored in Flash ROM • BIOS support for ISA “Plug and Play” •...

  • Page 7: Setting Up Your Pc

    • the display and its cables • the keyboard and mouse • the manuals. On some models, the operating system software, drivers, and HP User Tools are preloaded on the hard disk. WARNING: Computer Computer Power Cord Keyboard If you have any doubt that you can lift the PC or display safely, do not try to move it without help.
  • Page 8 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories. Position the PC so that its rear connectors are easily accessible. Place the display on top of the computer. If you have a large display, place it next to the computer.

  • Page 9: Connecting The Mouse, Keyboard, And Display

    CONNECTING THE MOUSE, KEYBOARD, AND DISPLAY Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only . Tighten the display cable attachment screws. Mouse CONNECTING A PRINTER Connect the printer cable to the back of the computer and tighten the attachment screws. Use the connector labeled: •...

  • Page 10: Connecting The Power Cords

    Parallel Connector CONNECTING THE POWER CORDS If fitted, remove the label covering the computer’s power connector. Connect the power cords to the display and the computer. Connect the display’s power cord and the computer’s power cord to a grounded outlet. ( The connectors are shaped to go in one way only .) Serial Connector...

  • Page 11: Starting The Pc For The First Time

    Display Power Cord WARNING: STARTING THE PC FOR THE FIRST TIME If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes approximately three minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).
  • Page 12 • The current date and time. • The type of printer (for example, HP LaserJet 4M). This is shown on the front of the printer. You also need to enter the connection used by the printer.
  • Page 13 • The model number of your display. The display’s model number is shown on the cover of the manual supplied with the display and on a label on the rear of the display. • You may also be asked to select which operating system you want to use, Windows 3.11 or Windows 95.

  • Page 14: Creating Master Diskettes

    PC. Use new diskettes to create master diskettes. Windows 3.11 Choose this utility in the HP User Tools group in Program Manager and follow the screen messages, which will tell you how many diskettes you need. Windows 95 Use the Microsoft Create System Disk utility.

  • Page 15: Using Your Pc

    USING YOUR PC This chapter explains how to use the HP Vectra PC to increase your productivity. STARTING AND STOPPING YOUR PC STARTING YOUR PC Before you start your PC, always switch on the display first. Start your PC in one of these ways: •...

  • Page 16: Stopping Your Pc

    THE HP VECTRA KEYBOARD The HP Vectra keyboard has three keys that give speedy access to Windows 95 functions. These keys have icons indicating what these functions are. The space bar also has an additional function, the Power-On function, which is not specific to Windows 95.

  • Page 17: Advanced Power Management

    Also refer to "If Power Management Does Not Work", on page 89. HP USER TOOLS If your PC has preinstalled software, you will find HP User Tools on your system. These tools help you to both configure your system and improve the functionality of your PC. They include such items as configuring printers and setting video modes.

  • Page 18: How To Install Accessories In Your Pc

    HOW TO INSTALL ACCESSORIES IN YOUR PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. SUPPORTED HP ACCESSORIES This chapter describes how to install memory, mass storage devices, and accessory boards in your PC.
  • Page 19 1 MB Video Memory Upgrade Processor Processor Voltage Shorting Block 256 KB Level 2 Cache Memory (optional) Order D3659A WARNING: For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 20: Removing The Cover

    REMOVING THE COVER Switch off the display and the PC. Disconnect the power cords from the power outlets, the PC, and the display. Disconnect any connection to a telecommunications network. Then remove the display. If necessary, unlock the cover using the key provided with the PC. Slide the two tabs on the front of the computer inwards.

  • Page 21: Replacing The Cover After Installing Accessories

    REPLACING THE COVER AFTER INSTALLING ACCESSORIES Check that you have installed all your accessories. Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover. Ensure the cover lock is unlocked and the tabs are inwards. Lower the cover onto the computer, and firmly slide it into position.

  • Page 22: Replacing The Power Supply After Installing Accessories

    Lift the front of the power supply to disengage the hinge on the rear. Lift the power supply clear and lay it upside down on the frame above the disk drives. REPLACING THE POWER SUPPLY AFTER INSTALLING ACCESSORIES Ensure that you have installed all your accessories in the PC. Replace the power supply on the left-hand side of the PC, and ensure that the cables are neatly routed around any accessory boards.

  • Page 23: Installing Memory

    Banks A and B will take 4 MB, 8 MB, 16 MB or 32 MB modules. Use only 4 MB and 16 MB modules in bank C, as 8 MB and 32 MB modules are not fully detected in this bank. 32 MB modules are not available from HP. You can obtain 32 MB modules from your HP reseller. CAUTION: To install a main memory module: Disconnect the computer’s power supply cord and any connection to a...
  • Page 24 Pivot the memory module to the vertical position and click into place. Repeat this procedure for each memory module you are installing.If you need to remove a main memory module: Release the retaining clip and pull the module forward and out of the socket Install any other accessories before replacing the cover and power supply.

  • Page 25: Installing An Optional Cache Memory Module

    INSTALLING AN OPTIONAL CACHE MEMORY MODULE You can install a 256 KB level 2 cache memory module. Order HP D3659A. CAUTION: Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory.To equalize the...

  • Page 26: Installing A Video Memory Upgrade

    INSTALLING A VIDEO MEMORY UPGRADE Your PC is supplied with 1 MB of video memory on the system board. If you want better performance, higher resolutions or more colors, you can install a pair of video memory modules to increase your available video memory to 2 MB. Detailed information about available video resolutions is given in chapter 5, Technical Information.

  • Page 27: Installing Accessory Boards

    Click on the Video Mode button and follow the screen messages. You may be asked to insert a diskette containing an appropriate video driver in drive A. For the latest available version of a required driver, refer to the "HP BBS Library" in chapter 7. INSTALLING ACCESSORY BOARDS The PC has four accessory board slots: •...

  • Page 28: Installing The Board

    The ICU is preloaded with configuration details for many non-Plug and Play accessory boards. If your accessory board is not listed by the ICU, you have two options: Some non-Plug and Play accessory boards are supplied with a configuration file, which can be used by the ICU to determine which resources are required by the board.
  • Page 29 Unscrew and remove the slot cover. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots. Hold the board horizontally by its “top” edge. Slide it into the board guide of the chosen slot.
  • Page 30 Secure the board by replacing the slot cover screw. If you loosened the screws on adjacent slots, tighten them. If you install a VESA-standard video adapter board which uses the integrated video graphics controller, connect the accessory board’s cable to the VESA pass-through connector on the system board.

  • Page 31: Installing Mass Storage Devices

    CONFIGURING A DEVICE AFTER INSTALLATION After installing a second IDE drive or a flexible disk drive, you will need to run the Setup program to configure the device. Refer to “The HP Setup Program” (chapter 4) for details of how to do this.
  • Page 32 Up to three IDE devices can be connected to the system board using these data cables.(Refer to the storage device’s manual to check whether you need to set jumpers, or if there are any special installation procedures.)

  • Page 33: Installing A Flexible Disk Drive Or A Cd-Rom Drive In The Middle Shelf

    Refer to your operating system documentation for details. For information on how to obtain the latest available drivers from HP, refer to the "HP BBS Library" in chapter 7. INSTALLING A FLEXIBLE DISK DRIVE OR A CD-ROM DRIVE IN THE MIDDLE SHELF Disconnect the computer’s power supply cord and any connection to a...
  • Page 34 Remove the bezel from the middle shelf. The bezel snaps in and out, and can be removed without any tools. Put it in a safe place in case you remove the drive at a later time and need to cover this shelf. Slide the device into the middle shelf using mounting rails, and secure the device in position using the screws provided.
  • Page 35 Connect the data and power cables to the rear of the device installed in the middle shelf. The connectors are shaped to go in one way only. If you are installing an IDE CD-ROM drive, connect the drive to the CD-ROM data cable. This data cable should be connected to the connector marked “CD-ROM”...

  • Page 36: Installing An Ide Hard Disk Drive In The Rear Shelf

    INSTALLING AN IDE HARD DISK DRIVE IN THE REAR SHELF The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow.
  • Page 37 Align the drive with the holes in the rear drive shelf. Then secure the drive with the screws provided with it. Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only . Install any other accessories before replacing the cover.

  • Page 38: Installing An Ide Hard Disk Drive In The Bottom Shelf

    INSTALLING AN IDE HARD DISK DRIVE IN THE BOTTOM SHELF The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manual to see if you must set jumpers or if there is a special installation procedure to follow.
  • Page 39 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. Slide the hard disk into the bottom shelf, supporting the disk with your hand.
  • Page 40 Align the drive with the holes in the bottom of the PC. Support the drive with your hand while securing the drive with the four screws provided. Support the power supply with your hand and very carefully return the PC to the upright position.

  • Page 41: Installing A 5.25-Inch Disk Drive In The Bottom Shelf

    A slim (1-inch high) 5.25-inch front access drive can be installed in the bottom shelf. NOTE Disk drives ordered from HP are supplied with mounting rails. If you order your drive from another supplier, you will need to order drive mounting rails from HP (refer to "Supported HP Accessories", in...
  • Page 42 Remove the two bezels from the bottom shelf. Remove the side bracket from the bottom shelf and store it in a safe place.
  • Page 43 Slide the drive mid-way into the bottom shelf. Connect the data and power cables to the rear of the drive. Data Cable Power Cable...

  • Page 44: Installing A 3.5-Inch Disk Drive In The Bottom Shelf

    A slim (1-inch high) 5.25-inch front access drive can be installed in the bottom shelf. Disk drives ordered from HP are delivered with mounting rails. You will need to order drive mounting rails from HP if you order your disk drive from another supplier.
  • Page 45 If there is no device in the middle shelf, remove the bezel. The bezel snaps in and out, and can be removed without any tools. Remove the two bezels from the bottom shelf.
  • Page 46 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device. Replace the side bezel.

  • Page 47: Installing An Upgrade Processor

    Connect the data and power cables to the rear of the drive. The connectors are shaped to fit one way only . Power Cable If a device was removed from the middle shelf, replace it. 10 If no device was removed from the middle shelf, replace the bezel. 11 Install any other accessories before replacing the cover.

  • Page 48: Installing The Security Bracket

    Raise the lever on the socket to unlock the processor and lift out the processor. Heat Sink To install the new processor: Locate the corner markers: • on the processor—a dot or notch (“broken” corner) • on the processor socket—a dot. Position the processor over the socket, with it’s corner marker facing the corner marker on the socket.
  • Page 49 Remove the security bracket from the storage position. Insert the security bracket, from inside the computer, into the slot shown in the diagram above. Press it firmly until it snaps into place. Install any other accessories before replacing the cover. Remove the bracket from the storage position...

  • Page 50: The Hp Setup Program

    THE HP SETUP PROGRAM This chapter describes how to use the HP Setup program. USING THE HP SETUP PROGRAM Setup is an integrated (ROM-based) program that displays the PC’s configuration and allows you to set parameters. Check the configuration when you first use the PC and each time after you install, remove, or upgrade accessories.
  • Page 51 Press [F2] while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the POST (Power-On-Self-Test). NOTE If you fail to press [F2] in time and the start-up process continues, you will need to restart your PC to go through the POST again so you can press [F2].

  • Page 52: Understanding The Setup Program

    • [ESC] or [ALT] + [X] allows you to exit from a sub-menu. • arrows select menus from the menu bar. • [F9] loads factory-installed default values. • [F10] restores previous values from CMOS. • [F1] or [ALT] + H displays the general help screen. •...
  • Page 53 Setup Items Defaults Main System Time System Date 640 KB System memory 15MB* Extended memory [No] Running Windows 95 Preferences Disabled User Password is Set User Pasword Key Click Key auto-repeat speed 21.8 per Second Delay before auto-repeat* .50 Second Numlock at POWER-ON Action Allows you to set the system time and date.
  • Page 54 Setup Item Default* Configuration Integrated Peripherals 378h IRQ7 Parallel port Parallel port node Centronics™ Serial port A 3F8h IRQ4 Serial port B 2F8h IRQ3 Flexible disk controller Enabled Flexible disk drive A 1.44 MB, 3½“ Flexible disk drive B Not Installed A &...
  • Page 55 Setup Item Default* Memory and Cache Both Memory caching Memory hole Disabled Shadow/Cache ISA Option Disabled ROMs Hard Disk Drives 642 MB Hard disk drive 0 (xxxx MB) xxx MB Hard disk drive 1 (xxxx MB) xxx MB Hard disk drive 2 (xxxx MB) xxx MB Hard disk drive 3...
  • Page 56 PC I Devices Slot #1 Bus Master Enabled Slot #2 Bus Master Enabled Slot #3 Bus Master Enabled PCI IRQ line 1 Auto PCI IRQ line 2 Auto PCI IRQ line 3 Auto PCI IRQ line 4 Auto Setup Item Default* Security Administrator Password is...

  • Page 57: Setting Passwords

    Setup Item Power Standby Delay Standby Wakeup Mouse PS2/IRQ12 Suspend Wakeup IRQ3 (Serial Port) IRQ4 (Serial Port) Save changes and Exit Exit without saving changes. SETTING PASSWORDS You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC.
  • Page 58 The PC's Setup program will display. Setting an Administrator Password • Use the key to select the Security menu item. • Use the arrow keys to highlight the Set Administrator Password field. • Type the password twice and press [ENTER]. If you do not set an Administrator password you cannot set a user password.

  • Page 59: After Installing An Ide Drive

    AFTER INSTALLING AN IDE DRIVE After installing a second IDE drive you will need to run the Setup program to confirm that the drive has been detected by the PC. When an Additional IDE Drive is installed Switch on the PC. When F2=Setup is displayed, press [F2] to run the Setup program.

  • Page 60: If You Lose The Key

    IF YOU LOSE THE KEY If you lose the key to the PC, you need to order a replacement lock (HP part number 5062- 5590) from the HP dealer or HP Sales and Service Office. The new lock is delivered with two...

  • Page 61: Troubleshooting Your Pc

    TROUBLESHOOTING YOUR PC This chapter can help you solve problems that you may encounter when using your PC. SOLVING PROBLEMS This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to chapter 7, Hewlett Packard Support and Information Services.

  • Page 62: If You Are Unable To Change Any Values In Setup

    Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: Turn off the display, the computer, and all external devices. Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network.

  • Page 63: If A Post Error Message Is Displayed

    Check the system board switches. Refer to “System Board Connectors and Switches” in chapter 6. Be sure the Secure Switch is set to “open”. Replace the cover. Reconnect all cables and power cords. Turn on the display and computer. IF A POST ERROR MESSAGE IS DISPLAYED If a POST error is detected when the PC starts, details of the error are displayed.

  • Page 64: If Your Pc Has A Hardware Problem

    Check that HDD is connected.Check that HDD is detected in Setup .Check that boot on hard disk drive is enabled in Setup , “The HP Setup Program” (chapte 4). Check whether the diskette drive is connected. Check Setup for the configuration, “The HP Setup Program”...

  • Page 65: Display Does Not Work Properly

    Windows starts, check that you have enough memory for the video mode you have selected. If Your Display is Blurred or Unreadable If you select the wrong display in the HP User Tools menu, the display screen may become blurred or unreadable. To correct this problem: Windows 3.11 Restart the PC —...

  • Page 66: If Your Keyboard Or Mouse Does Not Work

    If the screens generated by the applications do not appear to be correct, check the application’s manual to find out which video standard is required. Also check your display manual to find out which refresh rate is required. Use Setup, HP User Tools, or your operating system’s procedures to select the correct refresh rate.

  • Page 67: If The Flexible Disk Drive Does Not Work

    • Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. • Check that the printer is online. • Examine the paper feed mechanism for a paper jam. •...

  • Page 68: If The Cd-Rom Drive Does Not Work

    If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not flicker when the PC is accessing the hard disk drive: • Check that the control panel connector is firmly attached to the system board. •...

  • Page 69: If Your Pc Has A Software Problem

    IF YOUR PC HAS A SOFTWARE PROBLEM If You Have Forgotten Your Password • If you forget the User Password, but not the Administrator password, carry out the following procedure: Restart the PC. If the keyboard is locked, unplug the power cord and plug it in again. Wait for F2=Setup to be displayed.

  • Page 70: If Power Management Does Not Work

    PC has been unplugged from the power too long, and the battery is discharged. To change the date and time use the HP User Tools program for Windows 3.11 and Windows 95. You can also use the Setup program to change the date and time.

  • Page 71: Changing The Battery

    Place the new battery in the battery holder, with the cross uppermost, and ensure that it is properly seated. Ensure that the clip is in place and holds the battery firmly. You can also install an external battery (HP part number 1420-0513), which you can order from your authorized reseller. Install the external battery as follows: After removing the computer’s cover, connect the external battery cable to the battery...

  • Page 72: If The Scsi Hard Disk Stops Working

    IF YOU LOSE THE KEY If you lose the key to the PC, you need to order a replacement lock (HP part number 5062- 5590) from the HP dealer or HP Sales and Service Office. The new lock is delivered with two...

  • Page 73: Technical Information

    • Two Fast IDE connectors (for up to 3 IDE hard disk drives, or 2 hard disk drives and 1 CD-ROM) One PCI slot, one full-length combo ISA/PCI slot, one full- length 16-bit ISA slot, and one short-length 16-bit ISA slot HP keyboard with mini-DIN connector HP mouse with mini-DIN connector...

  • Page 74: Features

    FEATURES Characteristics Weight (excluding keyboard and display) Dimensions Footprint Storage temperature Storage humidity Operating temperature Operating humidity Acoustic noise emission Power supply POWER CONSUMPTION, WINDOWS 3.11 All measurements are in watts (rms). Consumption at 115V / 60Hz 75 MHz 1.9 w Sleep* 1.65 w Windows*...

  • Page 75: Power Consumption, Windows 95

    NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero. The special on/off method used by this PC considerably extends the lifetime of the power supply. To reach zero power consumption in "off"...

  • Page 76: Irqs, Dmas, And I/O Addresses Used By Your Pc

    NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero. The special on/off method used by this PC considerably extends the lifetime of the power supply. To reach zero power consumption in "off"...

  • Page 77: Available Video Resolutions

    3EFh serial port 3F0h 3F5h, 3F7h integrated flexible disk controller 3F8h 3FFh serial port 496h 497h HP reserved 678h 67Bh parallel port if ECP mode is selected 778h 77Bh parallel port if ECP mode is selected Refresh Rate 60, 72, 75...

  • Page 78: The Pc's Memory Map

    Typical Windows 95 Video Resolutions Resolution Number of colors 640 x 480 16, 256,64K, 16M 800 x 600 16, 256 800 x 600 1024 x 768 640 x 480 16, 256, 64K, 16M 800 x 600 16, 256,64K, 16M 1024 x 768 256, 32K, 64K 1280 x 1024 16, 256...

  • Page 79: The Pc's Rear Connectors

    THE PC'S REAR CONNECTORS Keyboard/Mouse Parallel Connector Serial Connector VGA Video Connector...

  • Page 80: System Board Connectors And Switches

    SYSTEM BOARD CONNECTORS AND SWITCHES VESA Connector System Board Switches System Board Switches Switch Switch function: 1 - 4 Processor speed, see table on next page Password: Open = enabled [default] Closed = disabled / clear passwords CMOS: Open = normal [default] Closed = clear CMOS Processor speed, see table on next page Secure mode selection:...

  • Page 81: Recycling Your Pc

    HP can also take back your old PC for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to one of HP's recycling facilities in Europe or the USA.

  • Page 82: Hewlett Packard Support And Information Services

    HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non- HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra.

  • Page 83: Hp Supportpack

    HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products.

  • Page 84: Hp Forum On America Online

    ENTER] This will load the HP Home Page directly onto your screen. In the HP Forum you can ask and answer questions about HP products and you can also download drivers, software application notes, or utilities for HP products.

  • Page 85: Internet-Ftp Library Service

    Enter your E-mail address ACCESS HP WORLD WIDE WEB SITE Access HP, HP’s World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities.

  • Page 86: Ordering Drivers And Bios On Diskette

    Contact your authorized HP reseller for assistance in selecting the appropriate driver. • If your reseller is unable to help you, call HP FIRST for the most up-to-date list of drivers. HP SUPPORT SERVICES Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase.

  • Page 87: Hewlett-Packard Telephone Support

    The number is: +31 (20) 581-3330 Other Regions Contact your reseller who will be able to help you, or direct you to the appropriate HP telephone support service. Please have the following information ready when you call so that your enquiry can be dealt with quickly: •...

  • Page 88: Lifeline Telephone Support

    This contract service provides unlimited toll-free access to HP Response Center Engineers (RCEs). To obtain an HP NPS contract, contact your HP authorized reseller, or if you are in the US call (800) 437-9140.

  • Page 89: Summary

    SUMMARY The table below summarizes the services and support available from HP or authorized resellers. Service Covers Basic Parts and labor Warranty for HP products: first year on-site, second and third year return to HP Parts and labor SupportPack for HP products...

  • Page 90: Hewlett-Packard Marketing Headquarters

    Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here.

  • Page 91: Hp World Wide Web Server

    HP ANONYMOUS FTP SERVER Access the HP Anonymous FTP server to download new drivers, utilities, and flash BIOS upgrades. FTP to IP address: xxx.x.xx.x EUROPEAN CUSTOMER SUPPORT CENTER For assistance from the HP European Customer Support Center, the number is: +00 000 0000.

  • Page 92: Glossary

    GLOSSARY adapter An accessory board, that connects to the system board via an accessory board slot. Bulletin Board System. A computer that uses a modem and software to serve as an information source for other computers equipped with a modem. Hewlett-Packard has a BBS that can be reached at +1 (408) 553-3500.
  • Page 93 Memory which can be addressed by the processor in the area of memory above the first 1 MB. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. Integrated Device Electronics. An interface standard for communications between the computer and a hard disk or CD-ROM.
  • Page 94 Random Access Memory. This memory is used to hold programs and data temporarily. resolution A measure of the visible detail on a screen or printout. Screen resolution is measured in ‘pixels across’ by ‘pixels down’ by ‘number of colors’. Printer resolution is measured in dpi (dots-per- inch).

  • Page 95: Regulatory Information And Warranty

    38090 Villefontaine FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VE 5/series 2 Conforms to the following Product Specifications: SAFETY International: IEC 950: 1991+A1+A2 Europe: (*) applicable when the product has a built-in CD-ROM Drive...
  • Page 96 Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment.

  • Page 97: Hp Hardware Warranty

    HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second and third years of use. If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or replace products which prove to be defective.
  • Page 98 If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service.

  • Page 99: Hp Software Product License Agreement And Software & Product Limited Warranty

    (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office.
  • Page 100 LICENSE AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND.
  • Page 101 Software Product Limited Warranty Ninety-Day Limited Software Warranty HP warrants for a period of NINETY (90) DAYS from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the operation of the software will be uninterrupted or error free.

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Vectra ve 5/xxx - 2Vectra ve 5/xx series

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