Page 1
Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
Page 2
At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well. Once again, thank you for choosing ViewSonic !
Page 3
Compliance Information FCC Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Page 4
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/ EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive), and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
1. Introduction 1.1. Features • Support for HTML5 widgets for dynamic content (W3C Widgets standard) • 1080p hardware decoding of MPEG, H.264, and VC-1 media formats, 4K hardware decoding of H.265 • 16GB on-board EMMC local storage with micro SD card slot •...
1.3. Physical view and features 1.4. Installation Attach wireless antenna ATTACH the wireless antenna as shown below, and then screw antenna clockwise onto the post. Attach the player on the back of the monitor using Velcro Separate the Velcro pads and stick one of them to the bottom of player.
2. Configuring the device 2.1. System connections Attach the AC power adapter to provide power to the unit. After approximately 35 seconds, booting animation will be displayed on the screen below as shown here: The player boot process takes approximately 60 seconds to complete. After boot up is complete, the signboard will stay in the Basic settings menu if no content service has been configured (i.e.
2.2. Basic settings You must attach a USB mouse to the signboard to configure settings. (Fig. 2.2.1) Basic settings allow users to configure 3 important signage application settings: Network, Time zone and Content. Each time the Basic settings menu is entered, the signboard will start playback automatically after 15 seconds if content services have been set previously.
2.3. Connecting the device to your network Wireless connection Click the Wireless LAN setting, and the wireless configuration UI will be launched. (Fig. 2.3.1) Click the ON/OFF button as indicated below to turn the Wireless interface on (Ethernet will be disconnected when the signboard connects to a wireless network).
Page 13
The signboard will scan for wireless signals nearby and available AP stations will be listed. (Fig. 2.3.3) Click on the station name to connect. If the network requires authentication, you will be asked to provide the password for access. (Fig. 2.3.4)
Page 14
Wired connection To use the wired Ethernet connection, first connect an Ethernet cable then disable the Wireless LAN interface. Click the Wireless LAN setting, the wireless configuration UI will be launched. (Fig. 2.3.1) Click the ON/OFF button as indicated below to turn the Wireless interface off.
Page 15
Under IP settings, change DHCP to Static. (Fig. 2.3.7) Fill the form and click Connect to complete the setting. (Scroll down/ swipe to see the rest of the menu if needed ) (Fig. 2.3.8)
2.5. Content settings Click the Set content button to launch the configuration menu. (Fig. 2.5.1) Input the content source URL and click on Connect. The signboard will start playback immediately. (Fig. 2.5.2) The player will check the availability of SMIL/HTML5 content URL, with the Play button showing Checking…...
Page 19
(Fig. 2.5.3) If the SMIL/HTML5 content URL is available, the Play button will change to a 15-second countdown and the playback will start after the countdown. The countdown can be canceled by clicking the button. If it keeps showing Checking… for a long time, please go back to Set content to check the correctness of the URL.
2.6. Player information From the signboard you can check the basic information including Health status, Firmware version and Player ID. Click Advanced, and the advanced configuration menu will be launched. (Fig. 2.6.1) Click on Information to view Health Status definitions: Green –...
2.7. Content configuration – AppStart User can assign the URL and App after system start up. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click AppStart. Enter the valid URL of HTML/SMIL in AppStart. (Fig. 2.7.1) Auto run can be disabled from here.
2.8. Content configuration – FailSafe The URL and APP can also be assigned once the system has failed to play the assigned content. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click on FailSafe. Enter the URL of HTML/SMIL/Media RSS in FailSafe.
2.9. Content configuration – USB Update User can enable/disable updates to the playlist through USB storage drive. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Content, and then click on USB Update. Enabled: If there is a SMIL folder in the USB drive that has been inserted to the player, the player will download the content to the internal storage and playback automatically.
Page 24
Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Display. The Display Settings page will be launched. (Fig. 2.10.1) Click on Resolution and select a suitable resolution from the popup menu.
Page 25
Brightness Level The default brightness is set to maximum, and it can be adjusted in the Display settings. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on the Display/sound button, and then click on Display. The Display Settings page will be launched.
Page 26
Screen orientation Screen orientation allows you to set the display to 90/180/270-degree rotation. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Display. The Display Settings page will be launched. (Fig. 2.10.1) Click on Screen orientation, as marked in red below.
2.11. Sound settings To control the output sound volumes and touch sounds: Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Display/sound, and then click on Sound. The Sound Settings page will be launched. (Fig.
Page 28
2.12. Access configuration – Player name The player’s name can be specified so the player can be easily recognized in the management software. (Management software support is required). Click the Advanced button, advanced configuration menu will be launched. Click on Access, and click on Player name. Input a name for the field and click Set.
Page 29
2.14. System configuration – Time and Date This will bring up Date and time configuration panel as shown below, user can set time as auto or manual, set time zone and time format from here. (Fig. 2.14.1)
2.15. System configuration – Time Server This feature allows the user to synchronize the player’s time with the webserver that is hosting the URL within the AppStart. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Scheduling, and then click on Time Server.
2.16. System configuration – Scheduled reboot Scheduled Reboot allows the signboard to reboot at an assigned time automatically every day. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on Schedule, and then click on Scheduled Reboot. Click on the Enable daily reboot button to enable/disable the daily reboot function.
Page 32
2.17. System configuration - Firmware Update Firmware updates can be performed by using a USB flash drive. Please read the release notes carefully regarding the changes that will be made to your signboard before applying the upgrade. IMPORTANT: DO NOT unplug the USB drive or turn off the signboard while the system is performing a firmware update.
Page 33
Manually install package from USB drive Download the latest firmware and copy it to the root directory of a USB drive. Plug the power cord into the device. Plug in a USB mouse to the device to enter the Basic settings menu. Click on the Advanced button.
2.18. System configuration - Factory reset If you forget your preset system password, you must reset the system to regain access to the signboard. Using the reset button PRESS and HOLD the reset button with a pin. RECONNECT the power cord. WAIT for 16 seconds or until the status LED flashes.
2.19. System configuration – Power save Power save allows the signboard to power off automatically from the Basic settings page if no actions occur after 10 minutes. Click on the Advanced button. The advanced configuration menu will be launched. (Fig. 2.6.1) Click on System, and then click on Power save.
System configuration – Auto Recovery 2.20. The Auto Recovery feature is designed to automatically re-launch appStart program if it closes unexpectedly, disabling this feature may cause screen to show initial menu if content crash. (Fig. 2.20.1) 2.21. System configuration – Expand Storage User can add extra MicroSD card to replace the internal storage, please note when internal storage is being replaced, player can only use the storage from the MicroSD card as main storage.
3. Content Management The NMP589-W is designed to work with 3rd party management solutions. Please refer to the printed guide for related set up instructions.
4. Authoring in HTML5 A major advancement in the NMP589-W media appliance is the ability to playback HTML5 content which can contain dynamic information. 5. Working with SMIL The NMP-309W uses open communications protocols for content presentation and playback control. SMIL-compliance means predictable results across multiple devices, and SMIL’s non-proprietary nature means that your investments are never obsolete.
7. Troubleshooting What video format can I play? Video files encoded in H.264 up to 1920x1080 resolutions and 10Mbps bitrates or H.265 up to 3840x2160 resolution and 20Mbps should play perfectly. If a certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode”...
Page 42
Why won’t some media files play properly? The video data bit-rate used may have exceeded the recommended bit rate. The video data bit-rate is the amount of video or audio data used per second to store or play the contents, usually expressed in Mbps (mega-bits per second).
Page 43
Latin America C= http://www.viewsonic.com/ www.viewsonic.com/la/ soporte@viewsonic.com (Mexico) la/soporte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) 6547-6454 55)6547-6484 Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico Latin America C= http://www.viewsonic.com/ www.viewsonic.com/la/ soporte@viewsonic.com (Peru) la/soporte/servicio-tecnico service@hk.viewsonic. Macau www.hk.viewsonic.com...
Page 44
Replacement product or parts may include remanufactured or refurbished parts or components. How long the warranty is effective: ViewSonic Network Media Player are warranted for 1 year for labor from the date of the first customer purchase. Who the warranty protects: This warranty is valid only for the first consumer purchaser.
Need help?
Do you have a question about the VS18646 and is the answer not in the manual?
Questions and answers