Internet Access - HP TouchSmart dx9000 Troubleshooting And Maintenance Manual

Internet Access

Symptom
I cannot connect to the
Internet.
I cannot automatically start
Internet programs.
Web pages load slowly.
The AOL program opens even
when it is not being used.
14
Troubleshooting and Maintenance Guide
Possible solution
Open the Network and Sharing Center to check for Internet connection
problems:
1 Click the Windows Start Button, and then click Control Panel.
2 Click Network and Internet, then click Network and Sharing
Center.
Verify Internet settings, or contact your Internet Service Provider (ISP) for
assistance.
Verify that you are using the proper cables for your Internet connection type.
Your computer has an Ethernet network adapter (also called a network
interface card, or NIC). A NIC uses a network cable to connect to a local area
network (LAN). Do not connect a telephone cable to the NIC. Do not plug a
network cable into a telephone service line; doing so may damage the NIC.
For more information about connecting to the Internet, press the HP Help button
on the keyboard to open the Help and Support Center.
Verify that the Web browser is installed and set up to work with your ISP.
Try to connect again later, or contact your ISP for assistance.
Log in to your ISP, and start the desired program.
Open the Network and Sharing Center to check for Internet connection
problems:
1 Click the Windows Start Button, and then click Control Panel.
2 Click Network and Internet, then click Network and Sharing
Center.
You may want to remove the AOL program.
To uninstall AOL:
1 Click the Windows Start Button, and then click Control Panel.
2 Click Uninstall a program.
3 Select America Online, click Uninstall, and then follow the onscreen
instructions.
NOTE: Removing the AOL program will not cancel your account with AOL.