Cd And Dvd Drives - HP TouchSmart dx9000 Troubleshooting And Maintenance Manual

CD and DVD Drives

Symptom
The CD or DVD drive cannot
read a disc or takes too long
to start.
I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open
Possible solution
Ensure the disc is inserted with the label facing up and centered in the tray.
Wait at least 30 seconds to let the drive determine the type of media.
Clean the disc with a disc cleaning kit, available from most computer stores.
The driver may be corrupted or outdated. Refer to "Updating Drivers" on
page 22 for detailed information about restoring and updating drivers.
the tray.
If you suspect a problem with the actual Eject button:
1 Click the Windows Start Button and then Computer.
2 Right-click the DVD drive.
3 Select Eject from the menu.
Remove the drive from the computer and use a straightened paper clip to press
the manual release hole. For information about removing the DVD drive, refer
to the "Removing a Memory Module" section in the "Upgrading the HP
TouchSmart PC" chapter in the User Guide.
Manual release hole
Troubleshooting Computer Problems
9