Preparing The Computer - Compaq ProSignia 320 Maintenance And Service Manual

Index page
Removal & Replacement
Troubleshooting
This section explains how to use Setup and Compaq Utilities which should be accessed in the
.Section
following instances:
Navigation:
>Clearing CMOS
>Power-on
Self-test
>Configuration
>Troubleshooting
Without
Diagnostics
Click a link below to go to the appropratie subsection:
>Diagnostic

Preparing the Computer

Error Codes
Setup
.
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem
isolation procedures:
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in
troubleshooting, and sets custom features. Setup recognizes a new internal component or an
external device and automatically updates the configuration screens. Use the Setup utility
to:
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq
logo appears. The following menu will appear:
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq
Utilities menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq
Utilities diskette, complete the following steps:
Running Compaq Utilities
To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities diskette in
the diskette drive. The following menu will appear:
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once
it has been configured. INSPECT operates with MS-DOS and provides information about the
system operating environment including:
Revised: September 17th, 1999
MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Preface -or- Notice
Jumper & Switch Settings
Configuration
When a system configuration error is detected during the Power-On
Self-Test (POST)
To change factory default settings for some of the computer features
To change the system configuration, which is sometimes necessary when
you add or remove optional hardware
To set system configuration features
1
Ensure proper ventilation. The computer should have a 3-inch (7.6 cm)
clearance at the back of the system unit.
2 Turn off the computer and peripheral devices.
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3
Disconnect any peripheral devices other than the monitor and keyboard.
Do not disconnect the printer if you want to test it or use it to log error
messages.
4 Install loop-back and terminating plugs for complete testing.
Modify settings for audio, storage, power management, communications,
and input devices
Get an overall picture of the computer's hardware configuration
Verify configuration parameters in determining problems
Set time and date
NOTE: The actual menu displayed on your computer may vary
slightly, depending on your configuration.
1 Insert the QuickRestore CD into the CD drive.
2 From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3 Click on the CD drive icon.
4 Double-click on the PCdiags folder.
5 Insert a diskette in the diskette drive.
6 Double-click on the QRST5.exe icon.
7 Press Enter when the QuickRestore label appears.
8 After the CD has completed copying to the diskette, eject the QuickRestore
CD.
Contents of the operating system startup files
Current memory configuration
ROM version
Type of processor and coprocessor
Diskette and hard drives
Active printer and communications interfaces
Mode
Product Description Illustrated Parts Catalog
Troubleshooting Specifications