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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Welcome to the Maintenance & Service Guide (MSG) for Prosignia 320 Series Computer.
Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide Compaq Help Center Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice PREFACE Text set off in this manner indicates that failure to...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications NOTICE The information in this guide is subject to change without notice.
.Section Navigation: System Unit Mass Storage Devices Cable Kit System Board Modem Keyboard Monitors Return Kit Documentation & Software Miscellaneous Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Index Page Illustrated Parts Catalog Troubleshooting Specifications...
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NIC Card Modem/Fax DIMM RTC Battery Processor Front Bezel On-Button Board System Board Bracket System Board I/O Panel iagcaac Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Index Page Illustrated Parts Catalog Troubleshooting Specifications...
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52X CD Jumper Positions 9.1-GB Hard Drive Jumper Positions 13.5-GB Hard Drive Jumper Positions 18-GB Hard Drive Jumper Positions Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Index Page Illustrated Parts Catalog Troubleshooting Specifications...
Jumper & Switch Settings Specifications .Section Navigation: System Unit CD Drives Diskette Drive Hard Drives Power Supply Modem/Fax Mouse Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Index Page Illustrated Parts Catalog Troubleshooting Specifications...
High Density Low Density Read/Write Heads Cylinder (high/low) Average Seek Times Track-to-Track Average Settling Time Latency Average Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice 3.5" (8.89 1.44 / 720 Green One-third 300 rpm 500/250...
Single Track (ms) Average (ms) Full Stroke (ms) Physical Configuration Cylinders Data Heads Sectors Track Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Hard Drives Ultra ATA 7200 rpm Hard Drives 9.1 GB 91000 MB 1.0"...
>CD Drives >Diskette Drive >Hard Drives >Power Supply >Modem/Fax >Keyboard & Mouse >Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Power Supply U. S. Operating 90-131 VAC Voltage Range Rated 100-127 VAC...
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Fax Modulation >Modem/Fax Comand Set >Keyboard & OS Driver Mouse Support >Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Modem/Fax Compaq 56K Fax-modem V.90 Full ITU-T v.34 compliance Compliance with v.21, v.22, v22bis, v.23, v.32, v.32bis, Bell 103, Bell...
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Temperature Operating Storage Lifetime Mechanical Switch Relative Humidity Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Enhanced Keyboard 1.5 x 18.0 x 6.5 in / 3.81 x 45.72 x 16.51 3.5 lbs / 1.59 kg Microsoft Intellimouse PS/2 U.
Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 * Active low Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Click on a link: Flat panel Audio line out...
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>Power Supply >Modem/Fax Fax/modemMIDI/joystick >Mouse >Pin Assignments Line out, Line in, Speaker/Headphone Out, Microphone Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Click on a link: Flat panel Mouse monitor Keyboard Parallel...
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>Diskette data cable Drive >Hard Drives >Power Fax/modem MIDI/joystick Supply >Modem/Fax >Mouse >Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Click on a link: Flat panel Mouse monitor Keyboard Parallel Phone Microphone...
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>Hard Drives >Power Supply I/O Address (Hex) >Modem/Fax >Mouse >Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice System System I/O x0000 - x000F Direct memory access controller x0010 - x001F Motherboard resources...
DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7 Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice System Function System board extension for PnP BIOS System board extension for PnP BIOS...
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>Hard Drives >Power Supply >Modem/Fax >Mouse >Pin Assignments Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice System Function (Shipping x7776 - x7776 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x7776 - x7776 Alias of Secondary IDE...
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>Clearing CMOS >Power-on Self-test >Configuration >Troubleshooting Without Diagnostics >Diagnostic Error Codes Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting computer to be operated. CMOS jumper location Illustrated Parts Catalog Specifications Complete the preparation for disassembly procedures.
Blocks, indicating released segments of the BIOS Video BIOS Video BIOS successfully copied Shadowed to shadow RAM Return to the top. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Keyboard Controller Error Keyboard Error...
Utilities diskette, complete the following steps: 1 Insert the QuickRestore CD into the CD drive. 2 From the Windows desktop, click on Start, then Program, then Windows 3 Click on the CD drive icon. 4 Double-click on the PCdiags folder.
Prefailure Warranty allows you to replace these processors, free of charge, before they actually fail. Processors with ECC cache memory are available on select Compaq personal computers. Revised: September 17th, 1999 MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting...
1201-xx 1202-xx 1203-xx 1204-xx 1206-xx 1210-xx Return to the top. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Retest the system after completing each step. IMPORTANT: If the problem has been resolved, do not proceed with the remaining steps.
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503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Return to the top. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Processor 800-xx Memory 1100-xx Keyboard 1200-xx Parallel 1700-xx (printer) Monitor...
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603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx 699-xx Return to the top. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Processor 800-xx Memory 1100-xx Keyboard 1200-xx Parallel 1700-xx (printer) Monitor...
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* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the CD drive eject button (located on the front bezel) to eject the CD and retest. Return to the top. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting...
Diskette drive cannot write to a diskette. Diskette drive cannot read a diskette. Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Hard drive Probable cause(s) Hard disk has bad sectors or has failed. Cable could be loose.
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>Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Product Description Illustrated Parts Catalog Troubleshooting Specifications Perform preparation procedures Remove the hood Remove the diskette drive.
The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide. Please read the following pages before servicing your computer: Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice...
Ribbon Cable Positions for: CD drive Diskette drive Hard drive Continue with Final Preliminary Procedure: Preparing Computer for Disassembly Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Removal & Replacement CD Drive Cable Position This cable goes behind the power supply and attaches to the system board.
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Removal & Replacement Diskette Drive Cable Position This cable goes behind the power supply and attaches to the system board: Return to Service Considerations.
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Removal & Replacement Hard Drive Cable Position The cable goes behind the power supply and attaches to the system board.
During disassembly, label each cable as you remove it. Be sure to note IMPORTANT: its position and routing. Go to Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Procedures. Illustrated Parts Catalog...
>Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications To remove the CD Drive complete the following five steps:...
>RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications There are six steps in this procedure. Perform...
>DIMM >RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications Perform preparation procedures Remove the hood Release...
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>RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications There are five Steps in this sequence. Perform...
>RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications There are ten steps in this procedure. Perform...
>RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications There are six steps to this procedure. Perform...
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>DIMM >RTC Battery >Processor >Front Bezel >On-Button Board >System Board Bracket >System Board >I/O Panel Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications Perform preparation procedures Remove the hood Remove...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Preface -or- Notice System Board Product Description Illustrated Parts Catalog Troubleshooting END OF SEQUENCE. To replace the...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement System Board Bracket Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications Disconnect the...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement System Board Bracket Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications 7 Disconnect the...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement System Board Bracket Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications Disconnect the CD drive...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement System Board Bracket Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications Disconnect the hard...
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MAINTENANCE & SERVICE GUIDE Index page Preface Removal & Replacement Jumper & Switch Settings Removal & Replacement System Board Bracket Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications 10 Disconnect the diskette drive cable from the system board.
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement On-Button Board Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications 5 Remove (2)
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Hard Drive Illustrated Parts Catalog Troubleshooting Specifications Remove the one screw...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Troubleshooting Hard Drive Illustrated Parts Catalog Specifications Remove the four screws...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Preface -or- Notice Diskette Drive Product Description Illustrated Parts Catalog Troubleshooting Specifications Remove (1) screw which...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Revised: September 17th, 1999 for Prosignia 320 Series Computer Preface -or- Notice Diskette Drive Product Description Illustrated Parts Catalog Troubleshooting To replace the diskette drive, reverse this procedure.
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement CD Drive Removal Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications To replace the CD drive, reverse this procedure.
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Removal & Replacement Removing a Jammed CD from the Drive Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting...
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Jumper Positions >13.5-GB Hard Drive Jumper Positions >18-GB Hard Drive Jumper Positions Revised: September 17th, 1999 MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Product Description Illustrated Parts Catalog Notice Troubleshooting Specifications Function Description Keyboard Miniature & Mouse 6-pin...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Jumper & Switch Information 32x CD Drive Jumper Positions .Section Navigation: >System...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Jumper & Switch Information 52x CD Drive Jumper Positions .Section Navigation: >System...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Jumper & Switch Information 9.1-GB Hard Drive Jumper Positions .Section Navigation: >System Board Connectors &...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Jumper & Switch Information 13.5-GB Hard Drive Jumper Positions .Section Navigation: >System...
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Jumper & Switch Information 18-GB Hard Drive Jumper Positions .Section Navigation: >System...
>Modem,NIC & Video Card >Keyboard >Monitors >Return Kit >Documentation & Software >Miscellaneous Revised: September 17th, 1999 MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications Description Power LED cable 2 Data, IDE cables:...
Compaq Prosignia >Modem,NIC & Video Card >Keyboard >Monitors >Return Kit >Documentation & Software >Miscellaneous Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Return Kit Description Return kit Carton and buns monitor model Illustrated Parts Catalog...
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If you do not specify the 3-digit suffix, the default is the current month Suffix -001 -002 -003 Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Troubleshooting Description...
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>Cable Kit >System Board >Modem,NIC & Video Card >Keyboard >Monitors >Return Kit >Documentation & Software >Miscellaneous Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications Description 1 SBS 50 Speakers 2 Mouse...
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>Models >CPU Controls & Lights >Keyboard Controls and Lights >CPU Rear Connectors >Power Cord Requirements Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Processors Cache U.S. 400 MHz 32KB of 433 MHz 128KB of L2...
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>Models >CPU Controls & Lights >Keyboard Controls and Lights >CPU Rear Connectors >Power Cord Requirements Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications 1 Diskette Drive. 2 Diskette Drive manual eject button.
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MAINTENANCE & SERVICE GUIDE for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Preface -or- Notice Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications Product Description Keyboard Controls & Lights .Section Enhanced Keyboard Navigation: >Models >CPU Controls &...
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Controls & Lights >Keyboard Controls and Lights >CPU Rear Connectors >Power Cord Requirements Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description -or- Notice Troubleshooting Illustrated Parts Catalog Specifications 1 Mouse 2 Keyboard 3 USB 4 Serial port...
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug must be a two-pole type with a Japanese Industrial Standard C8303 (15A, 125V) configuration. Revised: September 17th, 1999 for Prosignia 320 Series Computer Preface -or- Notice...
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MAINTENANCE & SERVICE GUIDE Index page Removal & Replacement Jumper & Switch Settings Product Description Keyboard Controls & Lights Revised: September 17th, 1999 for Prosignia 320 Series Computer Product Description Preface -or- Notice Illustrated Parts Catalog Troubleshooting Specifications Top right corner...