Preparing The Computer - Compaq 2200 Series Maintenance And Service Manual

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TROUBLESHOOTING

Clearing CMOS

Setup and Compaq Utilities

Power-On Self

Test (POST)

This section explains how to use Setup and Compaq Utilities which should be accessed in

Setup and

the following instances:

Compaq

Utilities

Diagnostic error

codes

Troubleshooting

without

diagnostics

If you encounter an error condition, complete these steps before starting problem isolation procedures:

The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,

and sets custom features. Setup recognizes a new internal component or an external device and

automatically updates the configuration screens. Use the Setup utility to:

Running Setup

To access the Setup utility, turn on the computer and press the F10 key when the block cursor

appears in the upper-right corner of the screen. The following menu will appear:

The Compaq Utilities diagnostics must be run from a diskette, created as follows:

To run Compaq Utilities, put the Compaq Utilities diskette in the diskette drive and turn on or reboot

the computer. The following menu will appear:

Computer Checkup (TEST) is a utility that determines if the various computer components installed in

the system are recognized by the system and functioning properly. Running TEST after connecting a

new device is optional, but advisable.

TEST helps analyze the system. This information allows the technician to reproduce the configuration

of your computer on another computer for testing.

To run TEST, complete these six steps:

The View System Information (INSPECT) utility provides information about the system once it has

been configured. INSPECT operates with MS-DOS and provides information about the system

operating environment including:

Maintenance and Service Guide

Compaq 2200 and 2400 Series Computers

Troubleshooting

When a system configuration error is detected during the Power-On Self-Test

(POST)

To change factory default settings for some of the computer features

To change the system configuration, which is sometimes necessary when you add

or remove optional hardware

To set system configuration features

Click a link below to go to the appropriate subsection:

Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance

at the back of the system unit.

Turn off the computer and peripheral devices.

CAUTION: Always ensure that the power is off before

disconnecting or reconnecting the mouse, keyboard, or any other

peripheral devices. Disconnecting or connecting the keyboard or

mouse while the unit power is on can damage the system board.

Disconnect any peripheral devices other than the monitor and keyboard. Do not

disconnect the printer if you want to test it or use it to log error messages.

Install loop-back and terminating plugs for complete testing.

Modify settings for audio, storage, power management, communications, and

input devices

Get an overall picture of the computer's hardware configuration

Verify configuration parameters in determining problems

Set time and date

NOTE

The actual menu displayed on your computer may

vary slightly, depending on your configuration.

Compaq Utilities Options - TEST and INSPECT

1 Insert the QuickRestore CD into the CD drive.

2 From the Windows desktop, click on Start, then Program, then Windows

Explorer.

3 Click on the CD drive icon.

4 Double-click on the PCdiags folder.

5 Insert a diskette in the diskette drive.

6 Double-click on the QRST5.exe icon.

7 Press Enter when the QuickRestore label appears.

8 After the CD has completed copying to the diskette, eject the QuickRestore CD.

1 From the Compaq Utilities menu, select the Computer Checkup (TEST) option.

A Test Option menu is displayed.

2 Select the option to view the device list.

A list of the installed hardware devices is displayed.

3 Verify that the TEST utility correctly detected the devices installed.

NOTE

This utility may not detect all non-Compaq devices.

If the list is correct, select OK.

The Test Option menu is displayed again.

If the list is incorrect, be sure that any new devices are installed properly.

4 Select one of the following from the Test Option menu:

Quick Check Diagnostics runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they are displayed when the testing

is complete.

Automatic Diagnostics runs unattended, maximum testing of each device with

minimal prompts. You can choose how many times to run the tests, to stop on

errors, or to print or file a log of errors.

Prompted Diagnostics allows maximum control over the device testing process.

You can choose attended or unattended testing, decide to stop on errors, or

choose to print or file a log of errors.

IMPORTANT

Choosing attended testing allows data-destructive

tests.

NOTE

When you run the TEST utility, be sure to record the error message

numbers. These are used to help

5 Follow the instructions on the screen as the diagnostic tests are run on the

devices. When testing is complete, the Test Option menu is displayed again.

6 Exit to the Compaq Utilities menu.

View System Information (INSPECT)

Contents of the operating system startup files

Current memory configuration

ROM version

Type of processor and coprocessor

Diskette and hard drives

Active printer and communications interfaces

Modem

Removal & Replacement

Jumper & Switch Information