Customer Responsibilities - HP Pavilion t268d Regulatory And Safety Information Manual

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before an in-home visit will be scheduled or
a replacement part will be dispatched.
You are responsible for the security of your proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs. You should
back up all data on your system before calling the HP Customer Care Center.
For In-home service, you must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and consumables such as you would use
during normal operation.
When service is being performed in-home, you or your representative, 18 years of age or older, must be
present at all times. You must state if the product is being used in an environment which poses a potential
health hazard to repair personnel; HP may require that the product be maintained by customer personnel
under direct HP supervision. HP may also refuse to provide In-home service in special circumstances and
will provide an alternative repair method such as Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable
Parts services, Carry-in services and In-home services as described below. To obtain hardware warranty
service, call the HP Customer Care Center. You must be prepared to supply the proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The phone
agent can supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the keyboard, mouse, speakers, and monitor — may
be serviced through expedited part shipment. In this event, HP will send you the component and, if
necessary, telephone assistance on replacement of the component. In some cases, HP will ask for a
credit card as collateral for the part (such as monitors) and will charge you for the retail price of the
part if the failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is provided by bringing or mailing your PC
to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with
details on the location nearest you.
In-Home Services
In-home service is available for certain products sold and serviced in Hong Kong SAR and Singapore
only, and is unavailable in certain locations. The HP Customer Care Center can give you more
information.