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HP Laptop Warranty And Support Manual

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Warranty and Support Guide
Before contacting HP Customer Support Center, it's important to have the
following information handy.
Please take a moment to write down your product information for future
reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Operating
System: ____________________________________________________________
Type and
Revision: ___________________________________________________________
Build-ID Number
(Press Ctrl-Alt-S): _____________________________________________________

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   Summary of Contents for HP Laptop

  • Page 1

    Warranty and Support Guide Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name: ______________________________________________________ Model Number: _____________________________________________________ System or Product Number: ____________________________________________________...

  • Page 2: Where To Get Help

    4 For help online, go to the HP Customer Care Center Web site at http://www.hp.com/support for technical information or to get software updates. 5 If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. Australia: 1300 721 147 Mon.–Fri.

  • Page 3: Getting Started, Hp Customer Care

    This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the HP Pavilion, you are confirming that the HP Pavilion was working properly before you attempted to upgrade your system.

  • Page 4

    Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.

  • Page 5: Limitation Of Liability

    (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for your product in the servicing country/region.

  • Page 6: Types Of Warranty Service

    HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturer’s labels (such as serial numbers) are in place,...

  • Page 7

    Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen (15) days.

  • Page 8

    (b) Hewlett-Packard Company (”HP”) that governs your use of any Software Product installed on or made available by HP for use with your HP product (”HP Product”) that is not otherwise subject to a separate license agreement between you and HP or its suppliers.

  • Page 9

    (e.g., floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the hard disk of the HP Product with/for which the recovery solution was originally purchased. The ®...

  • Page 10

    Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.

  • Page 11: Declaration Of Conformity

    DECLARATION OF CONFORMITY Manufacturer’s Name: Manufacturer’s Address: declares that the product(s) Product: Model Number(s): Product Options: conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED) GB4943: 2001 EMC: CISPR 22: 1997 / EN 55022: 1998 +A1 Class B CISPR 24: 1997 / EN 55024: 1998...

  • Page 12: Regulatory And Safety Information, Energy Star Compliance

    Operating Specifications Electrical ratings: AC INPUT 100–127V , 4A or 6A* 50/60 Hz Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2286 m Storage altitude: 0–4572 m * Refer to your PC’s ratings label located on the back of the PC to determine exact electrical rating.

  • Page 13: Additional Safety Information

    Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specification: • For automatically initiated calls to the same number: (a) There shall be no more than 10 call attempts to the same number within any 30-minute period for a single...

  • Page 14: Laser Safety Statement

    Lithium Battery Caution WARNING: The PC uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same, or equivalent, type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

  • Page 16

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