Technical Support - ICP DAS USA GPS-721 User Manual

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1.10 Technical Support

Should you encounter any problems while using the
GPS-721 module, and are unable to find the help in this
manual or on our website, please contact ICP DAS
Product Support.
Email: service@icpdas.com
Website: http://www.icpdas.com/sevices/support.htm
When requesting technical support, be prepared to provide
the following information about your system:
1. Module name and serial number: The serial number can
be found printed on the barcode label attached to the
cover of the module.
2. Firmware version: See Section 2.15 for information
regarding the command used to identify the firmware
version.
3. Host configuration (type and operating system)
4. If the problem is reproducible, please give full details
describing the procedure used to reproduce the
problem.
5. Any specific error messages displayed. If a dialog box
with an error message is displayed, please include the
full text of the dialog box, including the text in the title
bar.
6. If the problem involves other programs or hardware
devices, please describe the details of the problem in
full.
7. Any comments and suggestions related to the problem
are welcome.
ICP DAS will reply to your request by email within three
business days.
25/98 GPS-721 User Manual V2.0, Oct. 2010
GPS-721 User Manual