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No sound can be heard from the built-in speakers:
• Check whether Line In is properly connected.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• (For BL2420) If the Eye Protect function is set to
(For BL2423) If the
.
Intelligence
• If there are any obstacles in front of the sensor that keep the sensor from detecting the light
properly.
• If there are any objects or clothing in bright colors in front of the sensor. Bright colors
(especially white and fluorescent colors) reflect light and the sensor cannot detect the main
light sources.
The ECO sensor of the monitor does not work well.
• The ECO sensor is located at the front bottom of the
monitor. Check if there are any obstacles in front of the
sensor that keep the sensor from detecting your presence
properly.
• The colors and the materials of your clothes may affect the
detection. Adjust the sensor range if needed. See
Range on page 53
• Adjust the distance between you and the monitor.
If none of the proceeding actions works, it is probably because the materials of your clothes
are unique and cannot be detected by the ECO sensor. Please be noted that this is neither a
manufacturing defect nor is the sensor damaged. You should turn off the ECO sensor for now
in
>
Eco
ECO Sensor
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
56
Troubleshooting
Bright Intelligence
for more information.
.
www.BenQ.com
. Check
ON
function is set to
ON
Sensor
for more support and local customer service.
>
Ergonomics
Eye Protect
. Check
Ergonomics
.
>
Bright
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