Customer Responsibilities - HP Compaq Presario,Presario S3150 Support Manual

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND
EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.
Some countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
YOU MAY HAVE ADDITIONAL STATUTORY RIGHTS AGAINST THE SELLER BASED ON YOUR
PURCHASE AGREEMENT. THOSE RIGHTS ARE NOT IN ANY WAY AFFECTED BY THIS HP
WARRANTY.

Customer Responsibilities

You may be required to run Compaq-supplied diagnostic programs before a Hardware repair is
scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is
detected, the service will be charged at Compaq's standard rates.
You are responsible for the security of your own proprietary and confidential information and for
maintaining a procedure external to the products for reconstruction of lost or altered files, data, or
programs.
You should back up all data on your system before calling the Compaq Customer Support Centre
for repair.
In case of pickup for Compaq Repair Centre, you must remove all added accessories and package
the defective unit in the original box.
Obtaining Hardware Warranty Repair Service
For the duration of the hardware warranty, hardware repair service includes Customer-replaceable
parts and Carry-in services, as described below. To obtain hardware warranty service, you need to
call one of the referrals at one of the telephone numbers listed on the Contact Numbers page in this
guide or take your Compaq Presario to an authorised service provider. You must be prepared to
supply proof of purchase.
Customer-replaceable Parts Service
If available in your area, some customer-replaceable parts may be serviced through expedited part
shipment. Compaq will send you the relevant part along with written instructions on how to replace
the defective component. If necessary, Compaq will provide you with telephone assistance.
Defective parts and units must be returned to Compaq within 30 days. Compaq may ask for a
credit card as collateral for the more expensive parts (such as monitors) and will charge you for the
retail price of the part if the defective part or unit is not returned within 30 days.