Compaq Remote Support (Available In Select Regions) - HP Compaq Presario,Presario EZ2600 Supplementary Manual

Compaq Remote Support
If you ever need answers to your computing problems, Compaq Remote Support
allows you to use your computer modem to connect directly to a support technician.
These technicians can remotely diagnose and resolve most of your computer
problems. You can watch your monitor and communicate directly to the service
technician on the telephone while the technician is resolving your issue.
To use Compaq Remote Support, complete the following steps:
1.
2.
3.
4.
5.
6.
+ + + +
2-6
(available in select regions)
When you experience a problem not addressed in this guide, call the Compaq
Customer Support number for your region. The number is listed in the
Certificate of Warranty or the Service and Support Card that came with your
computer.
The service representative will ask you to double-click the
Í
Compaq Support
Click the Compaq Remote Support
displayed that explains the Compaq Remote Support application.
Click OK. The message, "Compaq Remote Support is waiting for a call" is
displayed and explains that the Compaq support technician is dialing into your
computer.
Do not answer the telephone when it rings. Compaq Remote Support will
connect with your computer on the second ring. If for any reason you need to
exit the application, click Cancel.
Once a connection has been established, the Compaq Legal Disclaimer window
is displayed. After reading the terms and conditions, click Agree to allow the
support technician to remotely diagnose your computer.
NOTE:
If for any reason the support technician cannot connect to your computer, you
will receive an error message notifying you of the failed connection. If this happens,
the technician will call you back. You should answer the telephone at this time.
icon from the Windows desktop.
icon. A Compaq/Carbon Copy banner is
Understanding Your Service and Support Tools