CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product’s war- ranty period.
Connecting to a PictBridge Compliant Device...63 Printing Photographs Directly from a PictBridge Compliant Device ...65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera ...67 Printing Photographs from a Wireless Communication Device ...70 Setting the Page Size, Media Type, and Layout When Printing from a Mobile Phone...70...
"SD Secure Digital memory card" and "miniSD Card" are trademarks of SD Association. "IrDA Feature Trademark" is owned by the Infrared Data Association and used under license therefrom. "Bluetooth" is a trademark of Bluetooth SIG, Inc.,U.S.A. and are licensed to Canon Inc. Specifications are subject to change without notice.
How to Use the Documentation Provided Easy Setup Instructions Be sure to read this sheet first. (Printed documentation) This sheet includes instructions for setting up your machine and getting it ready for use. User’s Guide Read this guide when starting to use the machine. (This guide) After following instructions in the Easy Setup Instructions, read this guide for instructions on printing from your computer, direct photo...
If you detect smoke, unusual smells or strange noises around the machine, immediately unplug the machine at the power supply and contact the Canon Customer Care Center. Using the machine in such conditions may result in fire or electrical shock.
If these items are dropped or spilled in the machine, turn OFF the power and unplug the power cord immediately with dry hands. Then contact the Canon Customer Care Center. Do not use flammable sprays near the machine.
Power supply Never remove the plug by pulling on the cord. Pulling on the power cord may damage the cord and cause a fire or electrical shock. When turning OFF the power, be sure to press [ON/OFF] and unplug the machine. However, if the machine is unplugged during printing, the Print Head is not protected with the cap that prevents the ink from drying.
If water does spill inside the machine, turn OFF the power immediately by pressing the [ON/ OFF], and disconnect the power cord. Then, contact the Canon Customer Care Center. Do not touch the high-voltage electrical parts as this may result in electrical shock.
Print Head/Ink tanks For safety reasons, store print heads and ink tanks out of the reach of small children. If a child ingests any ink, consult a doctor immediately. Do not shake print heads or ink tanks. Ink may leak out and stain clothing or the surrounding area. Never touch the Print Head.
Reading the Document Symbols Used in This Guide Please read the list below of symbols used in this guide. The following symbols are used to indicate important instructions. Be sure to obey these instructions. Indicates a warning concerning operations that may lead to death or injury Warning to persons if not performed correctly.
Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
Chapter 1 Before Printing Main Components and Their Functions Front View (10) (1) Document Cover Open this cover when loading a document on the Platen Glass. (2) Paper Support Supports paper loaded on the tray. Extend it before loading paper by putting your finger in the rounded indent and pulling out the extension until it stops.
Guide. *The Bluetooth unit is not available to some regions due to the law of the countries or the regulations. For details, contact the Canon Customer Care Center. (9) Paper Output Tray Printouts are output to this tray. Pull out the extension before printing.
Rear View and Interior (14) (15) (16) (24) (14) Print Head Lock Lever Used to fix the Print Head. Do not pull up this lever after installing the Print Head. Important (15) Ink Tank Lamp Lights or flashes red to indicate the status of the ink tank. (16) Print Head Holder Used to install a Print Head.
(23) Rear Cover Open when clearing jammed paper. (24) USB Connector (for computer) This is the connector used to connect the machine to a computer using a USB cable. While the machine is printing from or scanning images to the computer, or Important the computer is in the sleep mode or standby mode, do not disconnect and connect the USB cable.
Operation Panel Name and Functions (2) (3) (4) (5) (10) (11) (12) (13) (14) (1) [ON/OFF] Turns the machine ON and OFF. Before turning ON the machine, make sure the Document Cover is closed. (2) [COPY] Switches the machine to Copy mode. Flashes when the machine is turned on. (3) [SCAN] Switches the machine to Scan mode.
(16) [OK] Finalizes your selection for the menu or setting item. Restores the machine to normal operation after a printing error was resolved, or if paper jams are cleared. (17) [ ] [ ] [ Scroll through menu selections, and increase or decrease the number of copies. You can use these buttons when [ ], [ ], [ (18) [Trimming] Use to crop the photo that is displayed.
Turning the Machine ON and OFF Turn on the machine before starting printing. Turning on the Machine Before turning on the machine, confirm that the Print Head and ink tanks are set into place. If preparatory operations above are not yet finished, follow the Easy Note Setup Instructions to complete them.
Document Handling This section describes how to load the document on the Platen Glass. Document Requirements The documents you load on the Platen Glass for copying or scanning must meet these requirements: Document Documents type Photographs Book Size (W x L) Max.
Note Gently close the Document Cover. Loading Paper This section describes how to load paper in the Auto Sheet Feeder and the Cassette. Paper Handling Recommended Paper and Requirements Media Type Model Plain Paper — Envelopes* — High HR-101N 80 sheets (A4, Letter) Resolution Paper Super White...
Transfers* Paper having a "Model Number" is Canon specialty media. You may not be able to purchase some Canon branded paper depending on your country. Paper is not sold in the US by Model Number. Purchase paper by the name.
Folded, curled or wrinkled paper Damp paper Excessively thin paper (less than 64 gsm or 17 lb) Excessively thick paper* (more than 105 gsm or 28 lb)(non-Canon branded paper) Picture postcards Postcards affixed with photos or stickers Envelopes with double flaps...
About the Auto Sheet Feeder and the Cassette You can load paper in both the Auto Sheet Feeder and Cassette. Loading paper in the Auto Sheet Feeder is easy, and is convenient if you frequently switch to and print on various sizes or types of paper. Loading paper in the Cassette allows you to print without reloading paper for each job.
Auto Sheet Feeder and the Cassette Lamp is lit when loading paper in the Cassette. Loading the Print Media in the Auto Sheet Feeder Loading Paper For detailed information on the specialty media Canon provides for use Note with its various printers, refer to Requirements” on page Flatten the four corners of the paper before loading it.
Note Prepare to load paper. (1) Open the Paper Support, then pull out the Paper Support Extension to support the paper. (2) Press the Open Button to open the Paper Output Tray. (3) Pull out the Paper Output Tray Extension completely. After printing, to put back the Paper Output Tray Extension, push it back Note while raising it a little.
UP, and the rear flaps DOWN on the left. Chapter 1 You can use general copy paper or Canon’s Super White Paper SW- 201. You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm or 0.52 inches in height) in the Auto Sheet Feeder.
Ensure that the Cover Guide stands when you load paper in the Auto Important Sheet Feeder. A maximum of 10 envelopes can be loaded at once. Note Pinch the Paper Guide and slide it against the left side of the envelope. Press [Feed Switch] so that the Auto Sheet Feeder Lamp lights.
If you intend to use only the Cassette, check any usage restrictions in advance. “Recommended Paper and Requirements” on page Loading Paper For detailed information on the specialty media Canon provides for use Note with its various printers, refer to Requirements”...
Flatten the four corners of the paper before loading it. Note Prepare to load paper. (1) Pull out the Cassette from the machine. (2) Remove the Cover on the Cassette. Adjust the size of the Cassette. When loading A5- or larger sized paper (nonstandard-size paper: 203 mm / 8 inches or longer in length) When loading 5"...
Push the Cassette all the way into the machine. Chapter 1 You can use general copy paper or Canon’s Super White Paper SW- 201. You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm or 0.52 inches in height) in the Cassette.
If the Cassette has been extended to accommodate page sizes larger Note than 5" x 7", the front edge of the Cassette will extend beyond the front of the machine. Prepare the Paper Output Tray. (1) Press the Open Button to open the Paper Output Tray. (2) Pull out the Paper Output Tray Extension completely.
Loading Envelopes Use either European DL or US Comm. Env. #10 size envelopes. The address is rotated automatically to match the direction of the envelope when printing. Important Align the envelope stack against the right side of the Cassette. The flap of the envelope will appear with its flap facing UP on the left side. A maximum of 5 envelopes can be loaded at once.
Select [Envelope] in [Media Type], and then select [DL Env.] or [Comm. Env. #10] in [Page Size]. For information on the printer driver settings, refer to the Printer Driver Guide. Loading 4" x 6" or 5" x 7"-Sized Paper in the Cassette Important Load the paper into the Cassette with the print side facing DOWN.
Always load paper in portrait orientation (A). Loading paper in landscape Important orientation (B) can cause the paper to be jammed. We recommend using genuine Canon photo media when printing Note photographs. Changing the Print Settings This section describes the setting items that can be specified in the Settings screen.
Select the setting item. (1) Use [ ] or [ ] to select the setting item. Select <A4> here. Change the setting. (1) Use [ ] or [ ] to change the setting. Change to <4" x 6" (101 x 152)> here. Complete setting.
Some page sizes cannot be loaded in the Cassette and should be loaded Important in the Auto Sheet Feeder. Some of these are not available depending on the country of purchase. Note (2) You can specify the media type. Plain paper, Photo Paper Pro, Photo Plus Glossy, Matte Photo Paper, Glossy Photo Paper (3) You can adjust image quality according to the documents you want to copy.
(4) Select bordered or borderless print. Bordered, Borderless When <Plain paper> is selected in <Media type>, bordered printing will Note be performed even if you select <Borderless>. (5) Select whether to print the shooting date, file no., or not. No date/file no., Print date only, Print file no. only, Print date & file no. Tab 2 Allows you to optimize photos with the functions below.
Chapter 2 Copying Making Copies This section describes the basic procedure to make copies. Prepare for copying. (1) Press [ON/OFF] to turn on the machine. “Turning on the Machine” on page (2) Press [COPY]. (3) Load paper. “Loading Paper” on page (4) Ensure that the proper paper source is selected.
Reducing or Enlarging a Copy You can reduce or enlarge copies. Prepare for copying. “Prepare for copying.” on page Select the reduction/enlargement method. The example below assumes that you will select <Zoom (25-400%)>. (1) Press [Settings]. (2) Use [ ] or [ ] to select Tab 1.
Changing the Copy Settings You can change the copy settings such as the page size, media type, or print quality. For details on changing the copy settings and setting items, see page You can specify the page size. You can specify the media type. You can adjust image quality for the document to be copied.
(2) Use [ ] or [ ] to select <Special copy>, then press [OK]. The Special copy screen is displayed. Copying onto Both Sides of the Paper (Two-sided copy) You can copy two document pages onto the sides of a single sheet of paper. Long-side stapling and Short-side stapling Procedure: (1) Display the Special copy screen.
Copying Two Pages to Fit onto a Single Page (2-on-1 copy) This feature enables you to copy two documents (A) (B) onto a single sheet (C) of paper by reducing each image. Procedure: (1) Display the Special copy screen. “Special Copy” on page (2) Use [ ] or [ ] to select <2-on-1 copy>, then press [OK].
Important machine does not start copying. Note Creating Stickers (Sticker Copy) You can easily make stickers from 4" x 6" / 101.6 x 152.4 mm photos or graphics using Canon sticker paper. Platen Glass (place document face down) Procedure: (1) Display the Special copy screen.
(6) Press [Color] for color copying, or [Black] for black & white copying. Note Copying without Borders (Borderless copy) This feature enables you to copy color images so that they fill the entire page without borders. Procedure: (1) Display the Special copy screen. “Special Copy”...
Procedure: (1) Display the Special copy screen. “Special Copy” on page (2) Use [ ] or [ ] to select <Image repeat>, then press [OK]. (3) Use [ ] or [ ] to select <Auto layout> or <Manual layout>. If you selected <Auto layout> and pressed [OK], go to step (7). If you selected <Manual layout>...
This function can only be used when the page size is set to <8.5" x 11" Note (215 x 279)>, <A4>, <4" x 6" (101 x 152)>, <5" x 7" (127 x 177)>, or <Credit card>. You can use this feature only when the paper is set to <Photo Paper Pro>, <Photo Plus Glossy>, <Matte Photo Paper>, <Glossy Photo Paper>.
Chapter 3 Printing from a Memory Card Using the Memory Card This section describes the compatible memory cards and how to insert and remove them. Memory Cards Supported by This Machine The following memory cards are compatible with this machine. Memory cards that can be directly inserted into the Card Slot: Memory cards that can be inserted in the Card Slot using the adapter: Printing from a Memory Card...
Requires purchase of a separate compact flash card adapter for xD-Picture cards. Use the special adapter provided with the card. Important Inserting the Memory Card Note Press [ON/OFF] to turn on the machine. “Turning on the Machine” on page 19 Open the Card Slot Cover.
Insert a memory card into the Card Slot. Card Type Compact Flash (CF) card Microdrive xD-Picture card* SmartMedia MEMORY STICK MEMORY STICK PRO MEMORY STICK Duo* MEMORY STICK PRO Duo* SD Secure Digital memory card miniSD Card* MultiMedia card * Be sure to attach the memory card to the special adapter before inserting it into the Card Slot.
Ensure that the indicator lamp is not flashing, then remove the memory card. Removing the memory card or turning off the printer while the indicator Important lamp is flashing can damage the data stored in the memory card. Close the Card Slot Cover. Printing Photograph Let’s select a photo from the photos stored on the memory card of the digital camera, and print it.
Select the photo you want to print. (1) Use [ ] or [ ] to display the photo you want to print. (2) Press [Color]. The print confirmation screen is displayed. Displaying Photos Automatically on the LCD (Slide Show) Note You can automatically display photos in sequence when selecting <Single-photo print>.
Note Specifying How Many Copies to Print for Each Photo (Multi-photo print) You can specify the number of prints to be made for each photo. Prepare for printing. “Prepare for printing.” on page Select the print menu. (1) Press [MEMORY CARD]. (2) Use [ ] or [ ] to select <Multi-photo print>, then press [OK].
Other Useful Functions Searching for Photos with the Shooting Date (Search) When there are a lot of photos saved on the memory card, you can choose to display and print only photos shot on the specified date or within the specified range of dates. Note Set the search method.
Printing a Specified Area (Trimming) You can edit images displayed on the LCD by cropping them. Crop images after specifying the page size, media type, and bordered or Note borderless printing in the Settings (Memory Card). If you change the paper settings after cropping, the cropped area may be adjusted to match the paper, or be disabled completely.
Finalize your selection of trimming area. (1) Press [OK]. The area to be cropped is specified, and the original photo is displayed. Note Printing Several Photos on a Single Sheet of Paper (Layout print) You can print the specified photos in the specified layout. Prepare for printing.
Start printing. “Start printing.” on page Printing on the Sticker (Sticker Print) You can print your favorite photo with a frame on Canon Photo Stickers. Prepare for printing. “Prepare for printing.” on page Note Select the print menu.
You can do... Note Select the frame. (1) Use [ ] or [ ] to select the frame, then press [OK]. The print confirmation screen is displayed. Note Start printing. “Start printing.” on page Settings cannot be changed when printing stickers. Note Other Printing Functions The following print functions are also provided under the Special photo print menu.
Note Prepare for printing. “Prepare for printing.” on page Select the print menu. (1) Press [MEMORY CARD]. (2) Use [ ] or [ ] to select <Special photo print>, then press [OK]. (3) Use [ ] or [ ] to select the print menu, then press [OK]. In <Photo index print>, the print method selection screen is displayed.
Printing by Using the Photo Index Sheet With this machine, you can easily select print options as well as the photos to print using the Photo Index Sheet and by marking its appropriate circles. Simply scanning the Photo Index Sheet prints the selected photographs according to the settings you have made. Prepare for printing.
(3) Use [ ] or [ ] to specify the newest shot date to include in print, then press [OK]. (4) Go to step 4. It may take time to display the Search screen depending on the number Note of photos saved on the memory card. Start printing the Photo Index Sheet.
Fill in the appropriate circles in the Photo Index Sheet. Fill in the appropriate circles ( print and their print options. Good (A) Check mark (B) Line only (C) Too light Important Scan the Photo Index Sheet and print photos. (1) Load the paper you selected for the Photo Index Sheet.
It is possible to specify which images to print and various print settings from the operation panel of your camera or mobile phone. Canon Bubble Jet Direct allows you to print photos from a Canon Bubble Jet Direct compatible (PictBridge incompatible) digital camera or digital video camcorder without a computer, by simply connecting the digital camera or digital video camcorder to this machine.
When printing photos with the digital device connected to the machine, it is Note advisable to use the AC adapter supplied with the device. If you use the device battery, be sure to charge it fully. Set up the machine. Refer to the Easy Setup Instructions to set up the machine and make it ready for printing.
* Names of settings that are displayed on Canon PictBridge compliant device are used in the description given below. Different names may be displayed on your device depending on the brand or model.
This paper is exclusively used to print photo stickers. When printing on sticker paper, select 10x15 cm/4" x 6" in “Page size”. This size can be selected only for Canon PictBridge compatible devices (note that it cannot be selected for some models).
Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera The following is a list of media types that can be set on the Canon Bubble Jet Direct compatible digital camera or digital video camcorder (PictBridge incompatible) along with their limitations when connected to this machine.
To connect the compatible digital camera to this machine, use the USB cable for Note computer connection supplied with the camera. For details on connection, see on page Media Types for Digital Camera When you connect a digital camera, you can use the following media: Digital Camera Setting Card #1 Card #2...
Select [Style] and specify the page size, bordered or borderless printing, and date printing ON or OFF. Specify the number of copies, select [Print], and then press [SET] on the digital camera. Note Chapter 4 By operating the digital camera, you can make the following prints: –...
Chapter 5 Printing Photographs from a Wireless Communication Device If you have a mobile phone with an infrared port for wireless data transmission, you can print photos through a cordless connection with the machine. If the optional Bluetooth Unit BU-20 is connected to the machine, you can also perform wireless printing from Bluetooth compatible mobile phones.
<Mixed 1>, <Mixed 2>, or <Mixed 3> can be selected only when the page size setting is <8.5" x 11" (215 x 279)> or <A4>. When printing on Canon Photo Stickers, make the settings as below. Media Type Photo Paper Plus Glossy...
(1) Oppose the infrared port of the mobile phone (D) to that of the machine (B) at a distance of less than 7.87" / 20 cm (C). Note (2) Select the photo to print and send the data to the machine using the infrared communication function of the mobile phone.
Start printing from a mobile phone. When you select the device name, select the initial value "Canon MP500-1." If you are required to enter the passkey, enter the initial value "0000." You can change the device name of the machine, passkey, and so on in Bluetooth settings on the machine.
Select the device name of this machine displayed on the screen of the Bluetooth devices. When you set <MP500-2> the machine name on the Bluetooth device is "Canon MP500-2." The initial value is set to <MP500-1>. <Access refusal>: Selecting <ON> will disable search this machine from Bluetooth devices.
Chapter 6 Printing from Your Computer This section describes the basic printing procedure, taking the steps to print documents as an example. Printing with Windows Menu and command names may differ between application softwares, and Note more steps may be required. For details, refer to the documentation for each application software you use.
The [Main] tab of the [Printing Preferences] screen is displayed. Specify the required settings. (1) Click [Media Type] to select the type of media loaded in the machine. (2) Ensure that [Paper Feed Switch] is selected from [Paper Source]. (3) Specify the print quality and other settings in [Print Quality] or [Color/Intensity]. For print settings, refer to the Printer Driver Guide.
You can cancel a print job in progress by simply pressing [Stop/Reset] on the machine. Click [Cancel Printing] on Canon IJ Status Monitor to stop printing. To show Canon IJ Status Monitor, click [Canon MP500 Series Printer] on the taskbar.
Load the paper on the machine. “Loading Paper” on page Ensure that the proper paper source is selected. When the Auto Sheet Feeder Lamp (A) is lit, paper is fed from the Auto Sheet Feeder. When the Cassette Lamp (B) is lit, paper is fed from the Cassette. Specify [Feed Switch] so that the Auto Sheet Feeder Lamp is lit when Note loading paper in the Auto Sheet Feeder and the Cassette Lamp is lit...
Note Print the document. (1) Click [Print]. The machine starts printing. Double-clicking the name of your machine in the [Printer list] of the Note [Printer Setup Utility] (When using Mac OS X v.10.2, double-clicking the name of your machine in the [Printer list] of the [Print Center]) displays a dialog that prompts you to confirm the status of the print job(s).
Chapter 7 Scanning Images This section describes how to scan images. About Scanning Images You can scan images from the machine to a computer without printing them and save them in popular file formats. Scanned data saved on your computer can be processed using image processing software.
For detailed operations of the MP Navigator, refer to the Scan Guide. Scanning Using the Operation Panel of the Machine You can scan documents to your computer by using the Operation Panel. Do not insert or remove USB cables when scanning images with the Important machine connected to a computer, or when the computer is at sleep or standby mode.
Save to PC: Save as PDF file: Attach to E-mail: Open with application: Press [Color] or [Black]. The document is scanned. The settings configured from MP Navigator apply when scanning. If with some types of original the position and size of the image is not Important scanned in correctly, please refer to “Selecting the Behavior of the Operation Panel with MP Navigator”...
Chapter 8 Reading from and Writing to a Memory Card Setting up the Card Slot as the Memory Card Drive of the Computer The Card Slot of the machine can also be used as the memory card drive of the computer. When <Read/write attribute>...
Chapter 9 Changing the Machine Settings This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. Press [ON/OFF] to turn on the machine. “Turning on the Machine” on page Press [Menu].
Change the settings. (1) Use [ ] or [ ] to select the setting item, then press [OK]. Example: select <Small>. The Print Settings Quiet mode Use this function if you want to reduce the operation noise, such as when printing at night. Important Prevent paper abrasion Use this setting only if the print surface becomes smudged.
Wireless Print Settings For details, see “Setting the Page Size, Media Type, and Layout When Printing from a Mobile Phone” on page Page size Specifies the page size for printing photos saved on a mobile phone. Media type Specifies the media type for printing photos saved on a mobile phone. Image optimizer Choosing <Image optimizer ON>...
Read/write attribute Selects whether to allow data to be written onto memory cards from a computer. If you set this setting to <Read/write mode>, card direct printing cannot be Important done. After you finish operation of the memory card dedicated drive, be sure to revert this setting to <Read-only mode>.
Chapter 10 Routine Maintenance Replacing an Ink Tank When ink runs out, replace the ink tank. The machine will not print if the wrong type of ink tank is used, or if it is installed in the incorrect position. The machine uses the following ink tanks. Black: CLI-8BK Black: PGI-5BK Yellow: CLI-8Y...
Knowing When to Replace Ink Tank It is important to identify the empty ink tank using the LCD and replace it. Should missing characters or white streaks appear despite sufficient ink levels, Note “When Printing Becomes Faint or Colors are Incorrect” on page The following message appears on the LCD when ink becomes empty during printing.
Replacing Ink Tanks When an ink tank runs out of ink, replace it using the following steps. To maintain optimal print quality, use an ink tank within six months of its first Note use. Once an ink tank has been used, do not remove it from the machine and leave it out in the open.
Caution Remove the ink tank whose lamp is flashing fast. (1) Push the tab (A) and remove the ink tank. Do not touch the Print Head Lock Lever (B). Remove only the ink tank. Caution Important Be sure to replace ink tanks one by one when replacing more than one ink Note tank.
Important Install the ink tank. (1) Install the ink tank into the Print Head. Refer to the guide label (A) and insert the ink tank in the correct position. Note (2) Press on the mark on the ink tank until the ink tank snaps firmly into place. (3) Ensure that the ink tank clicks into place and then its lamp lights red (B).
Ensure that the Inner Cover is closed. Printing will not occur if the Inner Note Cover is open. Slowly close the Scanning Unit (Printer Cover). The Print Head Holder moves to the right. Caution Note Keeping the Best Printing Results When unplugging the power cord When unplugging the power cord, be sure to press [ON/OFF] first.
If the problem remains after performing Print Head cleaning twice Step 3 “Print Head Deep Cleaning” on page 98 If [Print Head Deep Cleaning] does not resolve the problem, contact the Canon Note Customer Care Center. If the ruled lines are shifted Step 1 “Aligning Print Head automatically”...
“Turning on the Machine” on page Press [Menu]. Display the Maintenance screen. (1) Use [ ] or [ ] to select <Maintenance/settings>, then press [OK]. The Maintenance/settings screen is displayed. (2) Use [ ] or [ ] to select <Maintenance>, then press [OK]. The Maintenance screen is displayed.
(1) Display the Maintenance screen. “Performing Maintenance” on page (2) Use [ ] or [ ] to select <Nozzle check> and then press [OK]. The pattern print confirmation screen is displayed. (3) Use [ ] or [ ] to select <Yes> and then press [OK]. The nozzle check pattern is printed.
When a white stripe exists on any of the printed patterns (1) Select <Also B> and press [OK]. The cleaning confirmation screen is displayed. (2) Select <Yes> and press [OK] to start Print Head cleaning. “Print Head Cleaning” on page Print Head Cleaning Clean the Print Head if missing lines or white stripes appear in the nozzle check pattern.
Do not perform any other operations until the Print Head cleaning Important finishes. This takes about 40 seconds. Check the status of the Print Head. After Print Head cleaning finishes, the nozzle check confirmation screen is displayed. Print the nozzle check pattern to verify that the Print Head nozzles are clean. See Nozzle Check Pattern”...
(2) If the problem remains, make sure that ink remains in the ink tank. Then turn off the machine’s power for at least 24 hours, and perform deep cleaning of the Print Head again. (3) If the problem still remains, the Print Head may be damaged. Contact the Canon Customer Care Center. Aligning Print Head automatically If the ruled lines are shifted after running the Print Head maintenance, align the Print Head.
(3) Load two sheets of A4- or Letter-sized plain paper in the Auto Sheet Feeder. (4) Use [ ] or [ ] to select <Yes> and then press [OK]. A pattern is printed and the Print Head is automatically aligned. It takes about five minutes to finish printing the pattern.
Cleaning the Protrusions inside the Machine If protrusions inside the machine are stained, wipe ink off the protrusions using a swab or the like. Cleaning the Roller (Roller Cleaning) Clean the paper feed rollers if paper is not fed properly. Cleaning the paper feed rollers will wear the rollers, so perform this only when necessary.
Repeat step 3 three times. The sheet of paper is automatically fed in and then out of the machine. If there are no signs of improvement after performing three times, contact the Canon Customer Care Center. Cleaning the Interior of the Machine (Bottom Plate Cleaning) This section describes how to clean the interior of the machine.
Perform bottom plate cleaning. (1) Display the Maintenance screen. “Performing Maintenance” on page (2) Use [ ] or [ ] to select <Bottom plate cleaning>, then press [OK]. The confirmation screen is displayed. (3) Use [ ] or [ ] to select <Yes>, then press [OK]. The sheet of paper is automatically fed in and then out of the machine.
Chapter 11 Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. This section describes about error messages that are displayed on the LCD or Note troubleshooting tips for the problems of copy direct printing. If you cannot find appropriate tips for your problem, refer to the on-screen manuals.
“Writing Error/Output Error/Communication Error” on page 130 “When an Error is Displayed Regarding Automatic Duplex Printing” on page 131 “Error No.: 300 is Displayed” on page 131 “Error No.: 1700 is Displayed” on page 132 “Error No.: 1851 is Displayed” on page 132 “Error No.: 1856 is Displayed”...
Canon recommends to contact the Canon Customer Care Center as soon as possible. You will need to replace a particular part of the machine.
Replace the ink tank. Printing under the situation may damage the Print Head. Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. If you want to continue printing with the refilled ink tank installed, press and hold the [Stop/Reset] for at least 5 seconds, and then release it.
Adjusting the Print Head Manually Note If the Automatic Print Head Alignment does not work or if you wish to adjust the print heads manually, follow the procedure below. Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD Cause Cannot see the display properly on the LCD/The display on the LCD is...
Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to End of Job Cause Ink tank is empty. Ink tank is not fully inserted. Incorrect media type Chapter 11 Action If the ink tank lamp is flashing, ink is empty. Replace the ink tank, and close the Scanning Unit (Printer Cover).
Cause Print Head nozzles clogged or shifted Print quality is not set properly. The media is loaded with the wrong side facing upwards. The paper stack exceeds the capacity of the Auto Sheet Feeder or Cassette. There is some foreign matter in the Auto Sheet Feeder or Cassette.
Chapter 11 Action Restart your computer. It may solve the problem. Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in Macintosh for the deletion. 1. Open the printer properties dialog box.
Cause The size of the print data is too large. Performing automatic duplex printing When Copying Cause The document is not loaded correctly. The quality (Print quality) displayed on the LCD is not suitable for the document. The document is not loaded with the side to be copied face down.
Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched Cause Inside of the machine is dirty. Chapter 11 Action If the inside of the machine is dirty, printed paper may be smudged. Follow the steps described below to clean the inside of the machine. 1.
If there are no signs of improvement after performing three times, contact the Canon Customer Care Center. Check to see if the paper you are printing on is too thick or curled. “Media types you cannot use” on page Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing.
Clear the [Prevent paper abrasion] check box once printing is complete. When [Prevent paper abrasion] is selected in the printer properties dialog box (Windows) or selected from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is also applied under direct printing with the digital camera.
4. Use [ ] or [ ] to select <ON>, then press [OK]. *After finishing printing, use the same procedure to specify <Prevent paper abrasion> back to <OFF>. Use Photo Paper Pro or other Canon specialty paper to print images that have a high color saturation. See page Ensure that the media type selected on the operation panel matches that of the paper loaded.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Troubleshooting...
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Chapter 11...
3. Press the [ON/OFF] again on the machine to turn on the power. The paper is fed and the jammed paper is ejected accordingly. If you cannot remove the jammed paper or the error still persists, contact the Canon Customer Care Center. Troubleshooting...
Wait until the jammed paper is automatically ejected. If you cannot remove the jammed paper or the error still persists, contact the Canon Customer Care Center. Action Make sure all required circles on the Photo Index Sheet are filled in, and that the sheet is set in the correct position and orientation on the Platen Glass.
Bubble Jet Direct compatible cameras. The error messages and operations may vary depending on the camera you are using. If you are using a non-Canon PictBridge compatible camera and not sure how to clear the printer error from the camera, confirm the message displayed on the LCD of the machine and clear the error.
Install the appropriate ink tank. See The ink tank that was once empty is installed. Replace the ink tank. Printing under the situation may damage the Print Head. Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
After a while, plug the power cord of the machine back in, turn on the machine, and then reconnect the camera to the machine. If the same error occurs, contact the Canon Customer Care Center. Action When printing through infrared communication, confirm that the infrared...
Installation does not start automatically when the Setup CD- ROM is inserted into the drive. You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon Troubleshooting Action Reinstall the MP Drivers.
Cause The computer has an old version of the software installed. (Canon MultiPASS is registered as a program in the [Start] menu.) Installation procedure not followed correctly Cannot Connect to Computer Properly Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work...
Problems Scanning Scanner won't work Cause The machine is not recognized by the computer. ScanGear MP won't start Cause Scanner driver (ScanGear MP) not installed. Scanner is not selected in the application software. Troubleshooting Action Restart the computer. This may enable the computer to recognize the machine. Action Set the Setup CD-ROM and install the software.
Cause The Feature of the application software does not support TWAIN. An error message appears and the ScanGear MP window fails to appear. Computer stops operating during scanning Cause Output Resolution set too high. The hard disk does not have enough available space.
Cause The status of the original is poor. Parts of image missing or surrounded by extra white areas Cause Scan area was specified larger than the original. Trouble scanning with Multi-Scan or Multi-Crop function Cause The original is positioned outside the supported area.
"There is not enough memory." message is displayed Cause There is not enough memory to continue scanning. Scanned image not displayed properly Cause Scanned image prints out enlarged (reduced). Scanned image enlarged (reduced) on the computer monitor. Scanned image won't open. Trouble scanning with MP Navigator Cause The original may not be scanned...
3. Open the [File] menu and select [Properties]. 4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is indicated.
Cause Machine is not properly connected. MP Drivers is not installed properly. When an Error is Displayed Regarding Automatic Duplex Printing Cause The correct media size is not selected in the printer driver. Error No.: 300 is Displayed Cause The machine is not ready. Machine is not properly connected.
Press the [OK] to cancel the error so that you can continue printing. Once the waste ink absorber becomes completely full, printing cannot be done until the waste ink absorber is replaced. Canon recommends to contact the Canon Customer Care Center as soon as possible. Action Close Inner Cover, then press [OK] on the machine.
Error No.: 2001 is Displayed Cause A specified period of time has elapsed without receiving a response from the digital camera./ The digital camera or digital video camcorder connected is not compatible with this machine. Error No.: 2500 is Displayed Cause Auto head align has failed.
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the Canon Customer Care Center. Canon support staff are trained to be able to provide technical support to satisfy customers. Attempts by customers to repair or take apart the machine will invalidate any Caution warranty regardless of whether the warranty has expired.
Chapter 12 Appendix Printing Area To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area without these margins. By selecting Borderless Printing*, printing with no margins is possible. * This is available in A4, Letter, 4"...
Letter, Legal Size Letter Legal When Printing on Photo Paper Pro PR-101, Glossy Photo Paper GP-401, Note Glossy Photo Paper “Everyday Use” GP-501, Photo Paper Plus Glossy PP-101, Photo Paper Plus Double Sided PP-101D, Photo Paper Plus Semi-gloss SG-101 and Matte Photo Paper MP-101, selection of “Borderless Printing”...
How to Read the On-screen Manuals The on-screen manuals are manuals to be viewed on your computer. Read these manuals for detailed information on usage of the machine that is not mentioned in this document, troubleshooting, or usage of the application softwares supplied with the Setup CD-ROM, etc.
Follow the steps described below to uninstall all of the installed on-screen manuals from your computer. If the on-screen manuals have been installed, all of them will be deleted collectively. Click the [Start], and select [All Programs] (or [Programs]), [Canon MP500 Manual], and then [Uninstall]. Click [OK] when the confirmation message appears.
Specifications Printing resolution Print speed * *Based on Canon standard pattern. Print speed may vary depending on system configuration, software, document complexity, print mode and page coverage. Print width Resident print control mode Receive buffer Interface Acoustic noise level Operating environment...
Photo Paper Plus Semi-gloss A4/Letter, Glossy Photo Paper A4/Letter, Plain Paper A4/Letter) 5.4 x 8.6 cm/Credit Card (Glossy Photo Paper Card Size) Canon-brand sticker. Printing on this paper is available only when the Layout function on your camera has a 16-up option. “Recommended Paper and Requirements” on page If using a Canon PictBridge-compatible camera, you can select it.
Default (Off: No trimming), On (follow camera's setting), Off Default (Selections based on the machine setting), On, Off, “VIVID”*, “NR” (Noise Reduction)*, “VIVID+NR”*, “Face”* * If using a Canon PictBridge-compatible camera, you can select it. Default (Off: No printing), Date, File No., Both, Off Scan Specifications TWAIN / WIA (Windows XP) 216 mm / 8.5 inches...
Available hard-disk space Windows XP/Windows 2000/Windows Me/Windows 98: 650 MB Canon IJ Status Monitor cannot be used under the following conditions: – When sharing this machine on a network (Windows Me, Windows 98) Additional Systems Requirements for On-screen Manuals Browser: Windows HTML Help Viewer ®...
If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600 Chapter 12 Appendix...
Product as set forth in the user's manual or other documentation for the Product. (b) Use of parts or supplies (other than those sold by Canon USA) that cause damage to the Product or cause abnormally frequent service calls or service problems.
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
Free live technical support Mon - Fri 9am-8pm EST (excluding holidays) for products still under warranty (1-800-OK-CANON) The location of the authorized service facility nearest you (1-800-OK-CANON) If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the Free live technical support number above or via the website at www.canon.ca...
Index Numerics button 18 Access Lamp 15 Alarm Lamp 17 Appendix 135 Auto Sheet Feeder 13 Auto Sheet Feeder Lamp 17 Back button 17 Before Printing 13 Black button 18 Card Slot 15 Card Slot Cover 13 Cassette 14 Cassette Lamp 17 Changing the Machine Settings 84 adjust contrast 87 bluetooth settings 86...
55 Printing from Your Computer 75 Macintosh 77 Windows 75 Printing Photographs Directly from a Compliant Device 63 Canon Bubble Jet Direct 67 Connecting 63 PictBridge 65 Printing Photographs from a Wireless Communication Device 70 bluetooth 73 infrared 71...