An Error Message Appears On The Screen - Canon i9900 Series Quick Start Manual

An Error Message Appears on the Screen

Problem Possible Cause
Paper Identification Paper Identification
Error is not functioning
properly
Borderless Printing Incorrect paper is
Error loaded
Printer is not ready
Error Writing/
Output to USBxxx
(USBPRNxx)
Paper is not loaded Load paper and press the RESUME/CANCEL
Paper is not loaded
correctly
Printer port setting
does not match the
interface connected
to the printer
Continuing printing may result in poor print quality. To maintain print quality,
disable the Paper Identification function, and try printing again, if other printer
functions are working normally.
1. With the printer on, open the Printer Properties
2. Click Maintenance Maintenance Maintenance Maintenance tab and then Custom Settings
3. Clear the check box on Identify paper type
Click OK OK OK OK when the confirmation message appears.
4. Click the Main Main Main tab and select the correct paper type from Media Type Main
5. Click OK OK, then try printing again.
OK OK
1. With the printer on, open the BJ Printer Utility
2. Select Custom Settings Custom Settings from the pull-down menu.
Custom Settings Custom Settings
3. Click Identify paper type Identify paper type to remove the check mark. Identify paper type Identify paper type
4. Select Send Send Send, and then click OK Send
5. Open the Print Print dialog box.
Print Print
6. Select Quality & Media Quality & Media from the pop-up menu. Quality & Media Quality & Media
7. Select the correct paper type from Media Type
Ensure that the loaded paper is suitable for Borderless Printing.
If the error continues, disable Paper Identification, select the desired type of
paper, then try printing again.
The POWER POWER lamp will flash green when the printer is warming up or when a print POWER POWER
job is being sent to the printer. It will glow a steady (non-flashing) green when it
is ready for use or when the print job is completed.
Remove the paper, fan the paper to ensure that sheets are not sticking together,
and reload the paper correctly into the Auto Sheet Feeder.
Check the printer port settings.
1. Open the Printer Properties Printer Properties dialog box.
Printer Properties Printer Properties
2. Click the Port Port tab (or the Details
Port Port
A USB port is selected if either USBnnn (Canon
i9900 i9900) (where n is a number) is indicated. i9900 i9900
To change this setting, shut down your Windows operating system, turn off
the printer, then re-connect the printer to the interface selected in the printer
driver.
Try This
Printer Properties dialog box.
Printer Properties Printer Properties
Custom Settings Custom Settings. Custom Settings
Identify paper type and click Send
Identify paper type Identify paper type
BJ Printer Utility BJ Printer Utility BJ Printer Utility.
OK OK OK.
Media Type, and then click Print
Media Type Media Type
RESUME/CANCEL button. RESUME/CANCEL RESUME/CANCEL
Details tab) to confirm the port settings.
Details Details
Canon i9900 Canon Canon i9900) or USBPRNnn (Canon i9900 i9900
Troubleshooting
Send.
Send Send
Media Type. Media Type Media Type
Print.
Print Print
Canon Canon Canon
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