Dell Latitude 5175 Service Manual

Dell Latitude 5175 Service Manual

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Latitude 5175
Service Manual
Regulatory Model: T04E
Regulatory Type: T04E001
July 2022
Rev. A02

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Table of Contents
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Summary of Contents for Dell Latitude 5175

  • Page 1 Latitude 5175 Service Manual Regulatory Model: T04E Regulatory Type: T04E001 July 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2015-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your tablet................. 7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Chapter 2: After working inside your tablet................... 9 Chapter 3: Removing the back cover....................10 Procedure.................................... 10 Chapter 4: Replacing the back cover.................... 12 Procedure.....................................12 Chapter 5: Removing the battery....................
  • Page 4 Post-requisites................................... 24 Chapter 13: Removing the docking connector board..............25 Prerequisites..................................25 Procedure....................................25 Chapter 14: Replacing the docking connector board..............26 Procedure....................................26 Post-requisites...................................26 Chapter 15: Removing the coin-cell battery................. 27 Prerequisites..................................27 Procedure.................................... 27 Chapter 16: Replacing the coin-cell battery................. 28 Procedure....................................28 Post-requisites...................................
  • Page 5 Post-requisites................................... 37 Chapter 25: Removing the system board..................38 Prerequisites..................................38 Procedure....................................38 Chapter 26: Replacing the system board..................42 Procedure....................................42 Post-requisites................................... 42 Chapter 27: Removing the display assembly................43 Prerequisites..................................43 Procedure....................................43 Chapter 28: Replacing the display assembly................44 Procedure....................................44 Post-requisites................................... 44 Chapter 29: Flashing the BIOS....................
  • Page 6 Intel HD Graphics drivers..............................58 Realtek HD audio drivers..............................58 Realtek RTS5242-GR Card Reader drivers........................ 59 Realtek LAN network drivers............................59 Intel Wireless 3165 WiFi and Bluetooth drivers......................59 Chapter 31: System LED diagnostics................... 60 Chapter 32: Getting help and contacting Dell................61 Contents...
  • Page 7: Chapter 1: Before Working Inside Your Tablet

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 8: Recommended Tools

    the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: ●...
  • Page 9: Chapter 2: After Working Inside Your Tablet

    After working inside your tablet CAUTION: Leaving stray or loose screws inside your tablet may severely damage your tablet. 1. Replace all screws and ensure that no stray screws remain inside your tablet. 2. Connect any external devices, peripherals, and cables that you removed before working on your tablet. 3.
  • Page 10: Chapter 3: Removing The

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure...
  • Page 11 a. screw b. slot cover c. back cover 4. Using a plastic scribe, pry up along the edges of the back cover. 5. Lift the back cover off the display assembly. a. plastic scribe b. back cover c. display assembly Removing the back cover...
  • Page 12: Chapter 4: Replacing The

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 13: Chapter 5: Removing The Battery

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 14: Chapter 6: Replacing The Battery

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 15: Chapter 7: Removing The Solid-State Drive

    After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
  • Page 16 a. solid-state drive b. solid-state drive slot c. screw Removing the solid-state drive...
  • Page 17: Chapter 8: Replacing The Solid-State Drive

    After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
  • Page 18: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the back cover. Replacing the solid-state drive...
  • Page 19: Chapter 9: Removing The Wireless Card

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 20: Chapter 10: Replacing The Wireless Card

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 21: Post-Requisites

    Post-requisites Replace the back cover. Replacing the wireless card...
  • Page 22: Chapter 11: Removing The Tablet Bezel

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 23 a. screws (11) b. tablet bezel c. display assembly 4. Using a plastic scribe, pry up along the edges of the tablet bezel. 5. Lift the tablet bezel away from the display assembly. a. plastic scribe b. tablet bezel c. display assembly 6.
  • Page 24: Chapter 12: Replacing The Tablet Bezel

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 25: Chapter 13: Removing The Docking Connector Board

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 26: Chapter 14: Replacing The Docking Connector Board

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 27: Chapter 15: Removing The Coin-Cell Battery

    After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 28: Chapter 16: Replacing The Coin-Cell Battery

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 29: Chapter 17: Removing The Speakers

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 30: Chapter 18: Replacing The Speakers

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 31: Chapter 19: Removing The I/O Board

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 32: Chapter 20: Replacing The I/O Board

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 33: Chapter 21: Removing The Front Camera

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 34: Chapter 22: Replacing The Front Camera

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 35: Chapter 23: Removing The Back Camera

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 36 5. display assembly Removing the back camera...
  • Page 37: Chapter 24: Replacing The Back Camera

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 38: Chapter 25: Removing The System Board

    After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your tablet’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 39 b. system board c. docking port cable 2. Remove the screws that secure the tablet bezel to the display assembly. a. screws (11) b. tablet bezel c. display assembly 3. Using a plastic scribe, pry up along the edges of the tablet bezel. 4.
  • Page 40 1. I/O-board cable 2. touch-screen board cable 3. latches (2) 4. display cable 5. coin-cell battery cable 7. Disconnect the speaker cable from the system board. 8. Open the latches and disconnect the microphone cable, front-camera cable, and rear-camera cable from the system board. 1.
  • Page 41 11. Lift the I/O bracket. 1. system board 2. display assembly 3. foil 4. screws (4) 5. I/O bracket 12. Lift the system board off the display assembly. a. system board b. display assembly Removing the system board...
  • Page 42: Chapter 26: Replacing The System Board

    After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your tablet’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 43: Chapter 27: Removing The Display Assembly

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites •...
  • Page 44: Chapter 28: Replacing The Display Assembly

    Before working inside your tablet, read the safety information that shipped with your tablet and follow the steps in Before working inside your tablet. After working inside your tablet, follow the instructions in After working inside your tablet. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure •...
  • Page 45: Chapter 29: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on the tablet. 2. Go to www.dell.com/support. 3. Tap Product Support, enter the Service Tag of your tablet and tap Submit.
  • Page 46: Chapter 30: Technology And Components

    Technology and components Topics: • Power adapter • Processors • Chipsets • Graphic options • Realtek ALC3266–CG Waves MaxxAudio Pro controller • WLAN cards • Hard drive options • Camera features • Memory features • Intel chipset drivers • Intel HD Graphics drivers •...
  • Page 47: Identifying Processors In Windows 8

    Identifying processors in Windows 8 1. Tap Search the Web and Windows. 2. Type Device Manager. 3. Tap Processor. The basic information of the processor is displayed. Verifying the processor usage in Task Manager 1. Press and hold the taskbar. 2.
  • Page 48: Chipsets

    All tablets communicate with the CPU through the chipset. This tablet is shipped with Intel 100 Series chipset. Downloading the chipset driver 1. Turn on the tablet. 2. Go to www.dell.com/support. 3. Tap Product Support, enter the Service Tag of your tablet, and then tap Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your tablet model.
  • Page 49: Identifying Chipset In Device Manager On Windows 8

    Identifying chipset in Device Manager on Windows 8 1. Tap Settings on the Windows 8.1 Charms Bar. 2. From the Control Panel, select Device Manager. 3. Expand System Devices and search for the chipset. Technology and components...
  • Page 50: Graphic Options

    This tablet consists of the Intel HD Graphics 515 graphics chipset. Downloading Driver 1. Turn on the tablet. 2. Go to www.dell.com/support. 3. Tap Product Support, enter the Service Tag of your tablet, and then tap Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your tablet model.
  • Page 51: Identifying The Display Adapter

    9. Double-tap the graphic driver file icon and follow the instructions on the screen. Identifying the display adapter 1. Start the Search Charm and select Settings. 2. Type Device Manager in the search box and tap Device Manager from the left pane. 3.
  • Page 52: Adjusting Brightness In Windows 10

    Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: 1. Swipe-in from the right edge of the display to access the Action Center. 2. Tap or click All Settings > System > Display. 3. Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment. NOTE: You can also use the Brightness level slider to adjust the brightness manually.
  • Page 53: Connecting To External Display Devices

    Windows desktop and mobile tablets. Downloading the audio driver 1. Turn on the tablet. 2. Go to www.dell.com/support. 3. Tap Product Support, enter the Service Tag of your tablet and tap Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your tablet model.
  • Page 54: Identifying The Audio Controller In Windows 8

    Before installation After installation Changing the audio settings 1. Start the Search Charm and type Dell Audio in the search box. 2. Start the Dell Audio utility from the left pane. WLAN cards This tablet supports the Intel Dual Band Wireless AC 8260 WLAN card.
  • Page 55: Identifying The Hard Drive In Windows 8

    1. Turn on or restart your tablet. 2. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
  • Page 56: Identifying The Camera In Device Manager On Windows 8

    Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Dell webcam central software or the Skype software that is shipped with the tablet, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on.
  • Page 57: Memory Features

    ● With keyboard — Press F2. ● Without keyboard — Press and hold the Volume Up button when the Dell logo is displayed on the screen. When the F12 boot selection menu is displayed, select Diagnostics from the boot menu, and press Enter.
  • Page 58: Intel Chipset Drivers

    NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the tablet and try again. Intel chipset drivers Verify if the Intel chipset drivers are already installed in the tablet. Before installation After installation Intel HD Graphics drivers...
  • Page 59: Realtek Rts5242-Gr Card Reader Drivers

    Realtek RTS5242-GR Card Reader drivers Verify if the Realtek RTS5242-GR Card Reader drivers are already installed in the tablet. Before installation After installation Realtek LAN network drivers Verify if the Realtek LAN network drivers are already installed in the tablet. Before installation After installation Intel Wireless 3165 WiFi and Bluetooth drivers...
  • Page 60: Chapter 31: System Led Diagnostics

    System LED diagnostics The power LED states are shown in following table. Power LED state Description Solid white Power adapter is connected and the tablet is charging. Amber Tablet is running on battery and the battery has less than 10 percent charge. NOTE: If you try turning on the tablet when the battery charge is critically low, the status light blinks amber in sequence of three on/off cycles...
  • Page 61: Chapter 32: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

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