1. Manuals
  2. Brands
  3. Dell Manuals
  4. Laptop
  5. Chromebook 5190 2-in-1
  6. Owner's manual

Dell Chromebook 5190 2-in-1 Owner's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Chromebook 5190 2-in-1
Owners Manual
Regulatory Model: P28T
Regulatory Type: P28T002
June 2022
Rev. A02

Advertisement

Table of Contents
loading

Related Manuals for Dell Chromebook 5190 2-in-1

Summary of Contents for Dell Chromebook 5190 2-in-1

  • Page 1 Chromebook 5190 2-in-1 Owners Manual Regulatory Model: P28T Regulatory Type: P28T002 June 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 20172020 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 5 Safety precautions................................5 Electrostatic discharge—ESD protection....................... 5 ESD field service kit ..............................6 Transporting sensitive components.......................... 7 Storing Chromebooks for long term - best practices....................7 Before working inside your computer..........................7 After working inside your computer..........................8 Chapter 2: Removing and installing components................
  • Page 4 Replacing palmrest..............................40 Chapter 3: Technology and components..................41 Keyboard....................................41 Keyboard keys function.............................. 41 Touchpad.....................................43 Bluetooth.....................................44 Chapter 4: Product specifications for Chromebook 5190 2-in-1 convertible......... 45 Chapter 5: Software........................47 Operating system................................47 Chrome OS..................................47 Verified Boot.................................48 Disk Partition Map...............................49 Developer and Recovery mode..........................50 Coreboot and U-boot Custom Firmware.......................50...

  • Page 5: Chapter 1: Working On Your Computer

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 6: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 7: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: After Working Inside Your Computer

    After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components Topics: • microSD card • Base cover • Battery • Speaker • WLAN card • Input Output board • Touchpad • Keyboard lattice and Keyboard • System board • World facing camera • Display assembly • Display panel-Touch •...

  • Page 10: Base Cover

    Base cover Removing the base cover Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the microSD card. 3. To remove the base cover: a. Remove the 9 (M2.5x7.5) screws that secure the base cover to the system. b.
  • Page 11 c. Lift the base cover away from the system. Removing and installing components...

  • Page 12: Installing The Base Cover

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 13 d. Remove the single (M2x3) screw and lift the left metal bracket that secures the battery cable to the connector on the battery [1, 2]. e. Unroute the battery cable [3]. f. Peel the adhesive that secures the battery cable to the system board [4]. Removing and installing components...
  • Page 14 g. Remove the 3 (M2x3) screws that secure the battery to the system [1]. h. Lift the battery away from the system [2]. Removing and installing components...

  • Page 15: Installing The Battery

    Installing the battery Steps 1. Insert the battery into the slot on the system. 2. Replace the 3 (M2x3) screws that secure the battery to the system. 3. Route the battery cable and connect the cable to the connector on the system board. 4.
  • Page 16 b. Peel the adhesive tape that secures the speaker cable to the system [2, 3]. c. Unroute the speaker cable from the routing channel [4]. d. Lift the speaker away from the system. Removing and installing components...

  • Page 17: Installing Speaker

    Installing speaker Steps 1. Place the speakers into the slots on the system. 2. Route the speaker cable through the retention clips in the routing channel. 3. Affix the adhesive tape to secure the speaker cable to the system. 4. Connect the speaker cable to the connector on the system board. 5.

  • Page 18: Installing Wlan Card

    Installing WLAN card Steps 1. Insert the WLAN card into the slot on the system. 2. Connect the WLAN antenna cables to the connectors on the WLAN card. 3. Place the WLAN card bracket to secure the WLAN cables to the WLAN card. 4.

  • Page 19: Input Output Board

    Input Output board Removing Input Output board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. To remove the Input Output board (I/O board): a. Lift the latch and, disconnect the two I/O cables from the connector on the I/O board [1]. b.

  • Page 20: Installing Input Output Board

    Installing Input output board Steps 1. Place the Input output (I/O) board to its slot in the system. 2. Replace the 2 (M2x3) screws to secure the I/O board to the system board. 3. Connect the two I/O cables and close the latch to secure it to the I/O board. 4.

  • Page 21: Touchpad

    Touchpad Removing the touchpad Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. To remove the touchpad: a. Remove the 3 (M2x3) screws that secure the touchpad bracket to the system [1]. b.

  • Page 22: Installing The Touchpad

    e. Remove the 3 (M2x2) screws that secure the touchpad frame to the system [1]. f. Lift the touchpad away from the system [2]. Installing the touchpad Steps 1. Place the touchpad into its slot on the system. Removing and installing components...

  • Page 23: Keyboard Lattice And Keyboard

    2. Replace the 3 screws to secure the touchpad frame to the system. 3. Connect the touchpad cable to the connector in the touchpad frame. 4. Affix the adhesive tape to secure the touchpad frame to the system. 5. Place the touchpad bracket into the slot. 6.

  • Page 24: Installing Keyboard

    c. Turn the system and carefully pull the keyboard cable through the gap in the palm rest. d. Lift the keyboard away from the system. Installing keyboard Steps 1. Carefully insert the keyboard cable through the gap on the palm rest before securing the keyboard onto the system. 2.
  • Page 25 WLAN 3. To remove the system board: a. Lift the latch and, disconnect the 2 Input/Output cables from the connector on the system board [1]. b. Lift the latch and, disconnect the touchpad cable from the connector on the system board [2]. c.
  • Page 26 k. Remove the single (M2x4) screw that secures the system board bracket to the system [1]. Lift the system board bracket [2] and release the hook on the bracket from the retention tab in the system [3]. Removing and installing components...
  • Page 27 m. Remove the 3 (M2x3) screws that secure the system board to the system [1]. n. Lift the system board away from the system [2]. Removing and installing components...

  • Page 28: Installing System Board

    NOTE: In the event of system board replacement, the technician needs to run the RMA Shim. The RMA Shim USB Key is dispatched with service replacement System Board. A tech sheet kitted with the RMA Shim USB Key contains instructions to run the RMA Shim. Installing system board Steps 1.

  • Page 29: Installing World Facing Camera

    Installing world facing camera Steps 1. Align and place the world facing camera to its slot on the palmrest. 2. Replace the screw to secure the camera to the palmrest. 3. Install the: system board battery base cover microSD card 4.
  • Page 30 battery 3. To remove the display assembly: a. Disconnect the following cables [1]: ● EMR cable ● World facing camera cable ● sensor cable b. Remove the single (M2x4) screw that secures the eDP bracket to the system board [2]. c.
  • Page 31 h. Place the system in a 90° position on the edge of a plane surface with the display facing down. Remove the 6 (M2.5x5) display hinge bracket screws that secure the display assembly to the system [1]. Lift the display assembly away from the system [2]. Removing and installing components...

  • Page 32: Installing Display Assembly

    Installing display assembly Steps 1. Place the chassis on the edge of a plane surface. 2. Align the display assembly with the screw holders on the system. 3. Replace the 6 display hinge bracket screws to secure the display assembly to the system. 4.

  • Page 33: Display Panel-Touch

    Display panel-Touch Removing display panel-Touch Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery display assembly 3. To remove the touch display panel: a. Peel the rubber cap that secures the eDP cable, WLAN cable and sensor cable inside the display hinge cover [1, 2]. b.

  • Page 34: Installing Display Panel-Touch

    c. Lift the display panel away from the display assembly. Installing display panel-Touch Steps 1. Align the display panel to its slot in the display assembly. 2. Press the display panel until it clicks into place. Removing and installing components...

  • Page 35: Display Hinges

    3. Affix the rubber cap to secure the eDP cable, WLAN cable and sensor cable inside the display hinge cover. 4. Install the: display assembly battery base cover microSD card 5. Follow the procedure in After working inside your computer. Display hinges Removing display hinge Steps...

  • Page 36: Installing Display Hinge

    Installing display hinge Steps 1. Place the display hinge cover on the display assembly. 2. Replace the 2 (M2x3) screws and 6 (M2.5x2.5) screws to secure the display hinge to the display assembly. 3. Install the: Removing and installing components...

  • Page 37: Display Cable

    display panel-touch display assembly battery base cover microSD card 4. Follow the procedure in After working inside your computer. Display cable Removing display cable Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery display assembly...

  • Page 38: Installing Display Cable

    Installing display cable Steps 1. Affix the adhesive tape to secure the display cable to the display assembly. 2. Route the display cable to its slot in the display assembly. 3. Connect the display cable to the connector on the display assembly and affix the adhesive tape to secure the display cable to the system.

  • Page 39: Installing Camera

    3. To remove the camera: a. Use a plastic scribe to pull the camera out from the chassis [1]. b. Turn the camera [2]. c. Disconnect the camera cable from the connector [3]. d. Lift the camera away from the display assembly. Installing camera Steps 1.

  • Page 40: Palm Rest

    Palm rest Replacing palmrest Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery speaker input and output board WLAN card keyboard system board display assembly 3. The component you are left with is the palmrest. 4.

  • Page 41: Chapter 3: Technology And Components

    Keyboard Dell Chromebook 5190 2-in-1 keyboards have a few extra features to help you browse the web effortlessly and efficiently. The keyboard contains a dedicated search key and a new row of web shortcut keys. A standard USB Windows keyboard can also be used with the Chromebook, using the same keyboard shortcuts.
  • Page 42 Table 1. Special keys (continued) Special keys Enter Immersive mode, which hides the tabs and launcher Enter Overview mode, which shows all windows Decrease screen brightness Increase screen brightness Mute Decrease the volume Increase the volume Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key is normally located.

  • Page 43: Touchpad

    Touchpad This page contains information for Dell Chromebook 5190 2-in-1 touchpad gestures. The following table lists some gestures and actions supported by the Chromebook touchpad: Table 3. Touch pad gestures Touchpad gestures Gestures Explanation Simply move your finger across the touchpad.

  • Page 44: Bluetooth

    Bluetooth This section outlines the instruction to pair a bluetooth device with your Chrome devices. Bluetooth technology lets you connect devices wirelessly over short distances. To use the Bluetooth accessories with your Chromebook, first check if your Chromebook supports Bluetooth. You will then need to pair it with the accessory. To see if you can use the Bluetooth accessories with your Chromebook, click the status area in the lower right corner, where your account picture appears.

  • Page 45: Chapter 4: Product Specifications For Chromebook 5190 2-In-1 Convertible

    Product specifications for Chromebook 5190 2-in-1 convertible This topics lists out the technical specifications for Chromebook 5190 2-in-1 convertible. Table 4. Specifications Type Features of 5190 2-in-1 Model Number Chromebook 5190 2-in-1 Processor family Intel Apollo Lake Celeron processor Processor Intel Apollo Lake Celeron Dual Core N3350 and Quad Core N3450 (6 W, 2 M cache, Upto 2.2 GHz)
  • Page 46 ● For Non EMR: 1396.7 g (3.08 lbs) Dimension ● Height: 21.65 mm (0.85 inch) ● Height + EMR: 21.65 mm (0.85 inch) ● Width: 303.9 mm (11.96 inch) ● Depth: 207.9 mm (8.18 inch) Product specifications for Chromebook 5190 2-in-1 convertible...

  • Page 47: Chapter 5: Software

    View system information Operating system This page contains information about the operating system used by the Dell Chromebook 5190 2-in-1. Chrome OS Chromebooks are powered by the Google Chrome operating system, based on Google's popular Chrome browser. It has been developed to provide a fast, simple, and more secure computing experience for users who spend most of their time online.

  • Page 48: Verified Boot

    ● The latest Intel Core processors ● Fun games ● Built-in support for popular file types and external devices For more information about the Chrome OS, please visit the Chrome OS training page. Verified Boot Read Only firmware verifies the integrity of Read/Write (R/W) firmware. R/W firmware verifies the active Linux kernel. During run time, the kernel verifies each block read from disk.

  • Page 49: Disk Partition Map

    Disk Partition Map There are two copies of Chrome OS on disk: an active copy and a backup copy. Each copy consists of a kernel partition and a root file system. The backup copy is updated automatically in the background. Users only need to reboot. The partition contains encrypted user data and is also used in the factory for storing test software.

  • Page 50: Developer And Recovery Mode

    Developer and Recovery mode Table 5. Developer and Recovery mode Developer Mode Recovery Mode ● Used to boot without verification. ● Allows a user to reinstall the Chrome OS from a USB key or SD card. ● Can be turned on via key combination during boot. ●...

  • Page 51: View System Information

    This page contains all the information about viewing system information for the Dell Chromebook. Dell Chromebook 5190 2-in-1 does not support Dell BIOS. Hence, there are several ways to check system specifications depending on the information you are searching for. The table below lists some of the most commonly used methods to view system information and specifications.
  • Page 52 Table 7. View system information (continued) Commands Action and Purpose Screenshot Chrome:settin View information such as screen resolution options (Device>Display settings), touchpad, and other basic hardware information. Chrome:system View advanced system information such as the Google Chrome version, BIOS information, CPU information, memory information, network status, power supply information,...
  • Page 53 Table 7. View system information (continued) Commands Action and Purpose Screenshot Chrome:net- View advanced networking internals information. Software...

  • Page 54: Chapter 6: Diagnostic And Troubleshooting

    • Commonly used CROSH command • Reset Chromebook • Recovery Chromebook Basic troubleshooting This page contains all the information for Dell basic troubleshooting NOTE: Refer to Google Help Center for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook.
  • Page 55 Table 8. Power issue (continued) Power issues 5. Remove the AC adapter, and turn on with the battery power only. Display issue Table 9. Display issue Display issue Issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: 1.
  • Page 56 Table 10. Audio, screen, and camera issues (continued) Audio, screen, and camera issues If the camera is not operating properly (blurry images or poor performance): 1. Check that the camera is not being blocked or covered by a privacy screen or other obstruction. Camera issues 2.
  • Page 57 Table 12. Touchpad and hotkeys issues (continued) Touchpad / Hotkeys issues 1. If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting. 2. If the backward or forward buttons do not work, check that the same icons in a web browser are not grayed out.

  • Page 58: Crosh

    The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All troubleshootings must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings.

  • Page 59: Crosh Commands

    CROSH commands The table below lists the available commands in Chrome Shell (CROSH). Table 14. Help commands Command Purpose exit Exits the CROSH Shell. help Displays this help. help_advanced Displays the help for more advanced commands, which are used for debugging. ping [-c count] [-i interval] [-n] [-s packetsize] [-W waittime] —...
  • Page 60 Table 15. Advanced help command (continued) Command Purpose p2p_update [enable | disable] Enables or disables the peer-to-peer (P2P) sharing of updates over the local network. This will both attempt to get updates from other peers in the network and shares the downloaded updates with them.

  • Page 61: Chrome Commands

    More "Who am I" type of stuff Create Recovery USB Stick chrome://imageburner/ Google's version of DBAR/DBRM Chrome Flags chrome://flags Experimental features beyond the scope of what Dell supports Memory Troubleshooting chrome://memory View running processes and memory utilization Module Load chrome://conflicts...
  • Page 62 Following are the 12 most helpful chrome:// commands that you should know: 1. chrome://flags : From here you can enable some of the experimental features that are hidden in the Google Chrome browser. Please note that as mentioned on this page, since these are experimental, these might not work as expected and might cause issues.
  • Page 63 4. chrome://extensions: This is also available from the Menu > Tools > Extensions. 5. chrome://bookmarks: This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O. Diagnostic and troubleshooting...
  • Page 64 6. chrome://history: This is also available from the Menu > History. Short cut key is Ctrl+H. 7. chrome://memory: This will redirect to “chrome://memory-redirect/”. This will display the memory used by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes. NOTE: Net-internals events viewer and related functionality has been removed.
  • Page 65 9. chrome://quota-internals: This gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files. 10. chrome://sessions: This displays the number of sessions and magic list that are currently running. 11.

  • Page 66: Commonly Used Crosh Command

    12. chrome://sync-internals: This gives information about the Chrome sync feature, including the Sync URL used by Google, and sync statistics. Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell . Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device.
  • Page 67 4. Press CTRL + ALT + T to open CROSH. 5. Type battery_test 1 into CROSH, and then press Enter. 6. Check the result to confirm that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1.
  • Page 68 2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH. 5. Type battery_test 1 into CROSH, and then press Enter. 6. A screen displays the current battery health and discharge rate. ●...
  • Page 69 ● If the Battery health percentage is equal to or less than 50% and the battery is less than a year old, the battery is outside expected wear limits and might need to be replaced. ● If the test results show that Battery is Unknown, the battery might need to be replaced. Checking memory Follow the steps below to perform a memory check for Chromebook: NOTE:...
  • Page 70 5. A diagnostic screen displays the result of the memory test passed without any errors. Example of a memory test failure. Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Diagnostic and troubleshooting...
  • Page 71 Follow the instruction to gather the information about the network and diagnose the network errors. 1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. Diagnostic and troubleshooting...
  • Page 72 5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Diagnostic and troubleshooting...

  • Page 73: Reset Chromebook

    7. If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Dell . All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash).
  • Page 74 2. Click Settings as highlighted from the screenshot below. 3. Click Show advanced settings to expand the menu. Diagnostic and troubleshooting...
  • Page 75 4. Click the Powerwash button. 5. Click Restart when prompted. You can also reset your Chromebook from the sign-in screen by holding down the keys Ctrl+Alt+Shift+R and clicking Restart. (If you are signed in to your Chromebook, sign out first before you press on Ctrl+Alt+Shift+R, then click Restart. Once the Chromebook is restarted, click Reset.) After you restart the Chromebook, you should now see the setup screen.

  • Page 76: Recovery Chromebook

    Recovery Chromebook This page contains information about recovering Dell . Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it stops working.
  • Page 77 Table 17. USB flash drive or SD card (continued) Operating System Instructions 2. Run the tool and follow the instructions that appear on your screen. After the process is complete, you might see an alert saying your USB drive or SD card is unreadable. If this fails, try removing and reinserting your USB drive or SD card.
  • Page 78 Table 18. Troubleshooting tips (continued) Question Solution 3. If the problem persists, contact Google Chrome support team. An error message You are using an out-of-date Chrome You should download an up-to date recovery image. Simply OS recovery image. follow all the instructions exactly as specified in Step 2 above. You successfully recovered your Chromebook but now you After you have completed recovery, you need to format your can not use your USB or SD card with Windows...

  • Page 79: Chapter 7: Contacting Dell

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

This manual is also suitable for:

P28t

Table of Contents