HP HPE D6020 Maintenance And Service Manual
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HP HPE D6020 Maintenance And Service Manual

HP HPE D6020 Maintenance And Service Manual

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HPE D6020 Disk Enclosure Maintenance and
Service Guide
Abstract
This guide provides details on maintaining and servicing the HPE D6020 chassis. The guide is intended for
use by HPE support personnel who are familiar with this or similar storage systems.
Part Number: 839754-004
Published: December 2019
Edition: 4

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Summary of Contents for HP HPE D6020

  • Page 1 HPE D6020 Disk Enclosure Maintenance and Service Guide Abstract This guide provides details on maintaining and servicing the HPE D6020 chassis. The guide is intended for use by HPE support personnel who are familiar with this or similar storage systems. Part Number: 839754-004...
  • Page 2 © Copyright 2016, 2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents Customer self repair......................5 Parts only warranty service....................................... 5 System components......................6 Safety considerations....................... 7 Preventing electrostatic discharge..................................7 Warnings and cautions......................................... 7 Powering on and off the system..................9 Powering up the D6020.......................................9 Powering down the D6020......................................9 Removal and replacement procedures................10 Extending the disk drive drawer..................................10 Removing and replacing a disk drive and drive blank..........................
  • Page 4 Identifying a compromised fault tolerance..........................43 Recovering from compromised fault tolerance......................... 43 Disk drive replacement guidelines..................................43 Automatic data recovery ......................................44 Time required for a rebuild..................................45 Failure of another drive during rebuild............................45 Recovering from a power failure reported from the backplane..................45 Specifications ........................

  • Page 5: Customer Self Repair

    Customer self repair HPE products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HPE (or HPE service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HPE will ship that part directly to you for replacement.

  • Page 6: System Components

    Bracket kit (left and right) 461632-001 Mandatory Rackmount kit* 432461-001 Mandatory Hard drive blank 389015-001 Mandatory Hard drive * Not shown See Customer self repair. See the HPE D6020 QuickSpecs for specific and compatible hard drives at https://h20195.www2.hpe.com/v2/getdocument.aspx? docname=c05054941. System components...

  • Page 7: Safety Considerations

    Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.
  • Page 8 WARNING: • Be sure to bolt the rack to the floor by using the concrete anchor kit. • Extend rack leveling feet to the floor. • Rest the full weight of the rack on the leveling feet. • In multiple rack installations, properly couple the racks together. •...

  • Page 9: Powering On And Off The System

    Powering on and off the system Powering up the D6020 NOTE: Always power up the D6020 first, and then the node. Prerequisites All components of the D6020 are installed. For example, disk drives should be installed so that the connected host controllers can identify and configure them at power up.

  • Page 10: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following items are required for some procedures: • T-8 Torx screwdriver • T-10 Torx screwdriver • T-15 Torx screwdriver • Philips screwdriver Extending the disk drive drawer CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020 for more than 10 minutes with the drawer open.

  • Page 11: Removing And Replacing A Disk Drive And Drive Blank

    Removing and replacing a disk drive and drive blank Removing a disk drive or drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020 unless all bays are populated with either a disk drive or drive blank. Remove a blank only if a drive is ready to install or the D6020 is powered down.

  • Page 12: Replacing A Disk Drive

    Replacing a disk drive CAUTION: To prevent improper cooling and thermal damage, do not extend the disk drive drawer for more than 10 minutes. Do not operate the D6020 unless all bays are populated with either a component or a blank. Remove a drive only if another drive is ready to be installed or the D6020 is powered down.

  • Page 13: Removing And Replacing The D6020 Fan

    Figure 1: Drive blank Figure 2: Disk drive 3. To install a disk drive or drive blank: a. Fully extend the disk drive lever. b. Push the disk drive or drive blank all the way into the drive bay. c. Close the lever. Removing and replacing the D6020 fan IMPORTANT: Remove the power cord before removing the fan (in accordance with the power cord label on power cord part number 142263-004).

  • Page 14: Removing And Replacing The Hot-Pluggable I/O Module

    Prerequisites • Replace only one fan at a time. Fans are N+1 redundant. • Verify that all other fans are installed for proper redundancy and that their LEDs are green before replacing a fan. Verify the status of the fan to be replaced by reviewing rear panel LEDs and buttons (see Front panel LEDs and •...

  • Page 15: Removing And Replacing The I/O Module Blank

    ◦ The system is powered on ◦ More than one component or blank is removed • Be sure that your configuration can support your actions. If the proper redundancy is not in place, power down the D6020 before beginning this procedure. WARNING: Removing an I/O module if a datapath is not redundant can result in data outage.

  • Page 16: Removing And Replacing The D6020 Power Supply

    2. To replace the component, reverse the removal procedure. Be sure that the I/O module blank is fully seated and the I/O module blank handle is in the locked position. Removing and replacing the D6020 power supply Prerequisites • Replace only one power supply at a time. Power supplies are N+1 redundant. •...

  • Page 17: Removing And Replacing The D6020 Power Block

    3. To replace the component, reverse the removal procedure. Removing and replacing the D6020 power block Procedure Power down the D6020 (see Powering down the D6020). Disconnect all cables. Remove all power supplies (see Removing and replacing the D6020 power supply). Remove all fan modules (see Removing and replacing the D6020 fan).
  • Page 18 c. Move the drawer forward about 15 cm (6 in). Disengage the power block: a. Loosen the screw securing the power block to the chassis (1). b. Press down on the release lever (2). c. Slowly pull out the power block (3) 2.54 cm to 5.08 cm (1 in to 2 in). Do not remove the power block any further because the cable management arm is still attached.
  • Page 19 Disengage the cable management arm lock from each hard drive drawer: a. Pull the mechanism up and then toward the rear of the chassis to disengage it from the locking plate. b. Slide the cable management arm off both locking plates. Slowly remove the power block.
  • Page 20 10. While supporting the power block, disconnect the signal and power cables on each side of the power block. 11. To replace the component, reverse the removal procedure. 12. Power on the system as follows: a. Make sure that only the primary I/O module is inserted. b.

  • Page 21: Removing And Replacing The D6020 Disk Drive Drawer

    Removing and replacing the D6020 disk drive drawer Removing the D6020 disk drive drawer Procedure Power down the D6020 (see Powering down the D6020). Disconnect all cables. Remove all power supplies (see Removing and replacing the D6020 power supply). Remove all fan modules (see Removing and replacing the D6020 fan). Remove the disk drives (see Removing the hard drive or hard drive blank).
  • Page 22 WARNING: TIP HAZARD! To reduce the risk of personal injury or damage to the equipment: • Do not extend the disk drive drawers beyond the supporting surface when the unit is not installed in a rack. • Make sure that only one disk drive drawer is extended at a time. To reduce the risk of electric shock or damage to the equipment: •...

  • Page 23: Replacing The D6020 Hard Drive Drawer

    14. Remove the disk drive drawer. Replacing the D6020 hard drive drawer Procedure Slide the rails back into the chassis. Figure 3: Sliding the rails back into the chassis Align the top right edge of the drawer with the flange at the top of the chassis, and align the four rails on the left side and bottom of the drawer bay.
  • Page 24 NOTE: To avoid damage to the equipment, HPE recommends using two people to perform this step. Figure 4: Aligning the hard drive drawer in its bay Push the drawer in about 25 cm (10 in). Release the cable management arm and expand to the rear of the chassis. NOTE: To avoid damage to the equipment, HPE recommends using two people to perform this step.
  • Page 25 Be sure that the drives are returned to the drive bays from which they were removed. Close the drawer. Install all rear panel components. 10. Connect the cables. 11. Power on the system in the following manner: a. Make sure only the primary I/O module is inserted. b.

  • Page 26: Component Identification

    Component identification Front panel components Item Description Drawer 1 Drawer 1 diagnostic cable access (For use by authorized HPE personnel only) Drawer 2 Drawer 2 diagnostic cable access (For use by authorized HPE personnel only) Component identification...

  • Page 27: Front Panel Leds And Buttons

    Front panel LEDs and buttons Component identification...
  • Page 28 Item Description Status Hard drive LEDs Green: The drive is online, but it is not currently active. Normal mode (UID LED is off) Flashing irregularly green: The drive is active and operating normally. Flashing green (1 Hz): The drive is rebuilding, or it is part of an array that is undergoing expansion, logical drive extension, a stripe size migration, or RAID migration.

  • Page 29: Rear Panel Components

    Item Description Status Internal Health LED Green: The system health is good. Off: The system is off. GSI LED Amber: The enclosure requires a service check. Inspect the I/O module, fan and power supply LEDs, and AC power cables to the power supplies. Off: The enclosure is functioning normally.
  • Page 30 Item Description UID 1 status panel Fan module 1 (Drawer 1) Primary I/O module (Drawer 1) SAS port 1 connector (Drawer 1) SAS port 2 connector (Drawer 1) SAS port 1 connector (Drawer 1) SAS port 2 connector (Drawer 1) Secondary I/O module (Drawer 1) Fan module 2 (Drawer 1) Power supply 4...

  • Page 31: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status Power On/Standby button and system power LED Green: On Amber: Standby (auxiliary power present). Off: Off GSI LED Amber: Enclosure requires a service check. Check the I/O module, fan and power supply LEDs, and AC power cables to the power supplies.
  • Page 32 Item Description Status Power supply LED Green: Power-on and power supply functioning properly Off: One or more of the following conditions exists: • System powered off • AC power unavailable • Power supply failed • Power supply exceeded current limit System fan LED Green: Normal operation Amber flashing: Fault...

  • Page 33: Device Bay Id Numbers

    Item Description Status 9, 13 Data port LEDs Solid green, amber off: Link at high speed with no activity. Flashing green, amber off: Link at high speed with activity. Solid green, solid amber: Link at low speed with no activity. Flashing green, solid amber: Link at low speed with activity.

  • Page 34: Disk Drive Leds

    Disk drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) Disk drive LED combinations Online/activity LED Fault/UID LED (amber/blue) Interpretation (green) On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive;...
  • Page 35 Online/activity LED Fault/UID LED (amber/blue) Interpretation (green) Flashing regularly (1 Hz) CAUTION: Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing array expansion, logical drive extension, a stripe size migration, or RAID migration.

  • Page 36: Troubleshooting

    Troubleshooting D6020 does not power up Symptom The D6020 will not power up. There are several items to inspect to determine the problem. Action 1. Ensure that the D6020 is connected to a working AC source. 2. Ensure that the power source is working properly: a.

  • Page 37: Led Behavior

    LED behavior Issue Possible reasons Possible solutions Power supply LED is off • The power cords are not connected, or • Be sure that the power cord is AC power is not available. connected to the power supply. • The power supply might not be •...

  • Page 38: 7-Segment Display Status Codes And Actions

    Issue Possible reasons Possible solutions I/O LED is amber The I/O module might not be inserted • Be sure that the I/O module is properly, it might have a damaged undamaged and fully seated. connector, or it might have failed. •...
  • Page 39 Code Issue Possible solution Error in expander communication • Reseat I/O module. • Replace the I/O module. I2C arbitration error • Reseat I/O module. • Replace the I/O module. Inter-ESP (environment sub- • Reseat I/O module. processor) communication error • Replace the I/O module.
  • Page 40 Code Issue Possible solution ESP communication error • Wait at least 5 minutes. • Reseat the I/O module. • Replace the I/O module. Incompatible firmware in local • Verify that the storage enclosure processor (SEP) firmware is correct and that the same firmware is installed on both I/O modules.
  • Page 41 Code Issue Possible solution Manufacturing NVRAM checksum Replace the I/O module. error Absent Power Supply Module 3 Insert the power supply. Absent Power Supply Module 4 Insert the power supply. Absent Power Supply Module 1 Insert the power supply. Absent Power Supply Module 2 Insert the power supply.

  • Page 42: Indications Of Disk Drive Failure

    Enclosure identity conflict Requires specific documentation for the procedure. See the procedure about recovering from a power failure reported from the backplane in the HPE D6020 Disk Enclosure Maintenance and Service Guide. NVRAM backup failure on top I/O Refer to drawer and power block assembly FRU replacement module documentation.

  • Page 43: Understanding The Effects Of A Hard Drive Failure

    For additional information about diagnosing disk drive problems, see the troubleshooting guide for the applicable generation of ProLiant server (for example, Gen9 or Gen10) on the Hewlett Packard Enterprise Support Center website. CAUTION: Sometimes, a drive that has previously failed may seem to be operational after the system is power- cycled or (for a hot-pluggable drive) after the drive has been removed and reinserted.

  • Page 44: Automatic Data Recovery

    • Open HPE Systems Insight Manager (HPE SIM) and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. (For details, refer to the HPE SIM documentation on the Management CD.) •...

  • Page 45: Time Required For A Rebuild

    Time required for a rebuild The time required for a rebuild varies considerably, depending on several factors: • The priority that the rebuild is given over normal I/O operations (you can change the priority setting by using HPE Smart Storage Administrator) •...

  • Page 46: Specifications

    Specifications Environmental specifications Specification Value Rated Line Voltage 90 to 132 VAC 180 to 264 VAC Rated Input Frequency 47 to 63 Hz Rated Input Current 10A (at 100 VAC), 7.8A (at 200VAC) Rated Input Power @ 100VAC, 70 drives x 2TB-7.2K = 1043.7W @ 100VAC, 70 drives x 600GB-15K = 1601.9W Temperature range* Operating...

  • Page 47: Storage Array Specifications

    Altitude maximum for storage corresponds to a pressure minimum of 70 KPa. ‡ Maximum allowable altitude change rate is 457 m/min (1500 ft/min). Storage array specifications Specification Value Depth 89.12 cm (35.08 in) Width 44.70 cm (17.60 in) Height 22.10 cm (8.70 in) Weight (no drives installed) 72.58 kg (160.00 lb) Weight (maximum)

  • Page 48: Websites

    Websites General websites Hewlett Packard Enterprise Information Library https://www.hpe.com/info/EIL Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix https://www.hpe.com/storage/spock Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites...

  • Page 49: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect •...

  • Page 50: Remote Support

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level.

  • Page 51: Documentation Feedback

    Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.hpe.com/info/reach For Hewlett Packard Enterprise product environmental and safety information and compliance data, including RoHS and REACH, see:...

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