Customers' Right Of Choice - Samsung NV60K7140BB/TR User Manual

CUSTOMERS' RIGHT OF CHOICE

In case of realising that the product is defective, the consumers can
use their right stated in the Article 11 of the Law on Protection of the
Consumer No 6502 as below;
a- Withdrawal of contract,
b- Claiming discount over sale price,
c- Claiming repair free of charge,
d- Claiming another non-defective copy of the same product.
If the consumer prefers the free repair amongst these rights, then the
seller is liable to overhaul the product without asking any other price
under the name of anything such as labour, price for the replaced part
or anything else. The consumer can use the right of free repair against
the manufacturer or importer. Reseller, manufacturer and importer are
severally responsible for the customer to use the before-mentioned right.
If the consumer uses the right of free repair;
- In case the product is malfunctioned again within the warranty period,
- In case the maximum duration required for repairing is exceeded,
- In case the product is reported as irreparable by the authorised
service station, seller, manufacturer or the importer, the consumer can
claim for refund, discount on the product in proportion to defectiveness
or if possible, for replacement of the product with a non-defective copy
from the reseller. The seller cannot decline this demand posed by the
consumer. If this demand is not fulfilled, then the seller, the manufacturer
and the importer shall severally be held responsible.
If the Certificate of Warranty is not given by the seller, the consumer
can apply to the General Directorate of Ministry of Customs and Trade,
Protection of the Consumer and Market Surveillance.
The consumer may also file an application -for any complaints and
objections that may arise over conflict- to the Arbitration Committee for
Consumer Problems or Consumer Court which is located at the area he /
she resides.
GB
25