Modem Problems - HP OmniBook XE4400 User Manual

Modem Problems

If the modem seems slow
Check for excess static or noise on a line reduces the overall transmission speed. If
necessary, contact your telephone company about fixing this type of problem.
If you're dialing internationally, line noise is often a problem that's difficult or
impossible to eliminate.
If you have call-waiting, disable it—your telephone company can provide
instructions. It can cause symptoms similar to static.
Eliminate extra connections in the line. If possible, connect directly to the wall jack.
Try another telephone line, preferably one normally used for a fax machine or
modem.
If the modem doesn't dial or no dial tone is detected
Check all cables and connections.
Connect a standard telephone to the phone line and make sure the line is working.
Make sure someone else isn't using the same phone line.
Try another telephone line, preferably one normally used for a fax machine or
modem.
If you're in a foreign country, the dial tone may not be recognized by the modem. In
Control Panel, open Phone and Modem Options. Try disabling the option that waits
for a dial tone.
If the modem dials incorrectly
Check the telephone number you entered, including any digits required for outside
access or long distance.
In Control Panel, open Phone and Modem Options. Check the dialing options—look
for duplicate digits for outside access or long distance.
Make sure the number you're calling isn't busy.
If you're in a foreign country, the dial tone may not be recognized by the modem. In
Control Panel, open Phone and Modem Options. Try disabling the option that waits
for a dial tone.
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