HP N1010v Service Manual
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HP N1010v Service Manual

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HP Pavilion ze5200 Notebook PC
HP Pavilion ze4200 Notebook PC
HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1050v Series
Compaq Evo Notebook N1010v Series
Compaq Presario 2500 Series Mobile PC
Compaq Presario 2100 Series Mobile PC
Compaq Presario 1100 Series Mobile PC
Technology Code KE

Service Manual

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Summary of Contents for HP N1010v

  • Page 1: Service Manual

    HP Pavilion ze5200 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC...
  • Page 2 HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is”...

  • Page 3: Table Of Contents

    Contents Product Information... 1-1 Features ...1-15 Operation...1-18 Turning the Notebook On and Off ...1-18 Checking the Status of the Notebook ...1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement... 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable)...2-4 Removing a SDRAM Module (User-Replaceable)...2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ...2-6...
  • Page 4 Replaceable Parts... 4-1 Reference Information ... 5-1 Password Removal Policy... 5-1 Hewlett-Packard Display Quality Statement... 5-2 Service Notes and Obsolete Parts ... 5-4 Figures Figure 1-1. Front View ... 1-15 Figure 1-2. Back View... 1-16 Figure 1-3. Bottom View ... 1-17 Figure 1-4.
  • Page 5 Tables Table 1-1. Notebook Products ...1-1 Table 1-2. Product Comparisons...1-13 Table 1-3. Activating Power Modes ...1-18 Table 1-4. Main Status Lights (front of notebook) ...1-19 Table 1-5. Keyboard Status Lights...1-19 Table 1-6. Fn Hot Keys...1-20 Table 1-7. Specifications...1-22 Table 1-8. Accessories ...1-25 Table 1-9.
  • Page 6 Introduction This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE).

  • Page 7: Product Information

    The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Product * CPU ** Pavilion ze5200 Notebook PC DB395A ABA Pentium 4-D 2.0-GHz 14.1-in XGA DB396A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB397A ABA Pentium 4-D 2.4-GHz 15.0-in XGA...
  • Page 8 Notebook Product * CPU ** Pavilion ze5200 Notebook PC (continued) DC818A ABU Pentium 4-D 2.66-GHz DC818A UUZ Pentium 4-D 2.66-GHz DC819A UUZ Pentium 4-D 2.8-GHz 15.0-in SXGA 60 GB DC659A UUZ Pentium 4-D 2.8-GHz 15.0-in XGA DC820A ABN Pentium 4-D 2.53-GHz Pavilion ze4200 Notebook PC DB385A ABA...
  • Page 9 Notebook Product * CPU ** Pavilion ze4200 Notebook PC (continued) DC710A ABE Athlon 1.67-GHz DC710A ABH Athlon 1.67-GHz DC711A ABE Athlon 1.8-GHz DC713A ABD Athlon 1.8-GHz DC760A ABG Pentium 4-M 1.9-GHz 14.1-in XGA DC761A ABU Celeron 2.0-GHz DC761A UUZ Celeron 2.0-GHz DC762A ABC Celeron 1.6-GHz DC762A ABL...
  • Page 10 Notebook Product * CPU ** Pavilion ze4200 Notebook PC (continued) DD511A ABN Celeron 1.6-GHz DD672A AB1 Pentium 4-M 1.9-GHz 15.0-in XGA DD673A AB1 Pentium 4-M 2.0-GHz 15.0-in XGA DD674A AB1 Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB DD690A UUZ Celeron 1.6-GHz Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz...
  • Page 11 Notebook Product * CPU ** Compaq Evo Notebook N1050v Series DC749A ABF Celeron 1.6-GHz DC749A ABH Celeron 1.6-GHz DC750A ABF Pentium 4-M 1.8-GHz 14.1-in XGA DC750A ABH Pentium 4-M 1.8-GHz 14.1-in XGA DC751A ABF Pentium 4-M 1.8-GHz 15.0-in XGA DC751A ABH Pentium 4-M 1.8-GHz 15.0-in XGA DC767T ABD Celeron 1.6-GHz...
  • Page 12 Notebook Product * CPU ** Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz F5772 J/ABJ Celeron 1.6-GHz Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB391A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DC606A AB2 Pentium 4-D 2.4-GHz 14.1-in XGA...
  • Page 13 Notebook Product * CPU ** Compaq Presario 2500 Series Mobile PC (continued) DC727A AB1 Pentium 4-D 2.66-Hz DC728A AB1 Pentium 4-D 2.40-GHz DC730A ABF Pentium 4-D 2.53-GHz DC731A ABB Pentium 4-D 2.53-GHz DC731A ABE Pentium 4-D 2.53-GHz DC731A ABF Pentium 4-D 2.53-GHz DC731A ABH Pentium 4-D...
  • Page 14 Notebook Product * CPU ** Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz DB382A ABA Athlon 1.67-GHz DB383A ABA Athlon 1.46-GHz DB954A ABA Celeron 1.6-GHz DC582A ABM Celeron 1.6-GHz DC583A ABA Celeron 1.7-GHz DC584A ABA Celeron 1.8-GHz DC585A AB2 Pentium 4-M 1.9-GHz 14.1-in XGA DC586A AB5 Pentium 4-M 1.9-GHz 14.1-in XGA...
  • Page 15 Notebook Product * CPU ** Compaq Presario 2100 Series Mobile PC (continued) DC735A ABC Celeron 1.6-GHz DC735A ABL Celeron 1.6-GHz DC736A AB0 Pentium 4-M 2.0-GHz 14.1-in XGA DC736A AB2 Pentium 4-M 2.0-GHz 14.1-in XGA DC737A AB0 Celeron 1.7-GHz DC738A AB2 Celeron 1.6-GHz DC738A ACJ Celeron 1.6-GHz...
  • Page 16 Notebook Product * CPU ** Compaq Presario 2100 Series Mobile PC (continued) DC742A UUG Celeron 1.6-GHz DC743A ABB Celeron 1.8-GHz DC743A ABV Celeron 1.8-GHz DC743A ABZ Celeron 1.8-GHz DC743A UUG Celeron 1.8-GHz DC744A ABB Celeron 2.0-GHz DC744A ABT Celeron 2.0-GHz DC744A ABV Celeron 2.0-GHz DC744A AB7...
  • Page 17 Notebook Product * CPU ** Compaq Presario 2100 Series Mobile PC (continued) DC806A ABH Celeron 1.6-GHz DC806A AB7 Celeron 1.6-GHz DC806A UUG Celeron 1.6-GHz DC807A AK8 Celeron 1.8-GHz DC808A ABE Celeron 2.0-GHz DC808A ABH Celeron 2.0-GHz DC808A ABY Celeron 2.0-GHz DC808A AB7 Celeron 2.0-GHz DC808A AK8...
  • Page 18 Notebook Product * CPU ** Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz F5781 H/ABZ Celeron 1.6-GHz F5782 H/ABZ Celeron 1.6-GHz F5783 H/ABZ Celeron 1.8-GHz F5876 H/ABD Celeron 1.6-GHz F5877 H/ABD Celeron 1.6-GHz F5880 H/ABD Celeron 1.8-GHz 1-12 Product Information Standard Hard...

  • Page 19: Table 1-2. Product Comparisons

    HP Pavilion ze5200 Processor* Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 512 MB SDRAM preinstalled. Display 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 ×...
  • Page 20 System Power States On, Standby, Hibernate, Off. * Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. 1-14 Product Information Compaq Presario 2500 Pentium 4-D (2.0-, 2.4-, and 2.6-GHz) Up to 512 MB SDRAM using 256 MB modules.

  • Page 21: Features

    Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. Turns the notebook on and off. 5.

  • Page 22: Figure 1-2. Back View

    13. AC adapter jack. 14. Two universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device.

  • Page 23: Figure 1-3. Bottom View

    28. Hard disk drive. 29. Battery latch. 30. SDRAM door. Service Manual Figure 1-3. Bottom View 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside). * on certain models Product Information 1-17...

  • Page 24: Operation

    Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.

  • Page 25: Checking The Status Of The Notebook

    Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode.

  • Page 26: Using Fn Hot Keys

    Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Hot Key Effect Fn+F1...

  • Page 27: Resetting The Notebook

    Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Service Manual Figure 1-4.

  • Page 28: Specifications

    The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in).
  • Page 29 1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. Compaq Evo Notebook N1010v and Presario 1010: 1.6- or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus.
  • Page 30 Modem Software-based modem. Data speed: 56 Kbps (V.92) maximum. (certain models) Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4.

  • Page 31: Table 1-8. Accessories

    N1050v, Presario Presario 2500 2100 • • • • • • • • • • • • • Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 • • • • • • • • • • • • •...
  • Page 32 Cord, Pwr, US #ABA (2w) 317444-001 PC Cards Card, mini-PCI-802.11B France F4640-60978 319468-051 Card, mini-PCI-802.11B worldwide F4640-60977 319468-002 Docking F4808-60901 Port Replicator Assy F4808-60902 Simple Port Replicator hp/compaq 1-26 Product Information Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 Presario Presario Presario...

  • Page 33: Internal Design

    Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-28 lists the roles that these modules play in the notebook’s functional subsystems.

  • Page 34: Table 1-9. Functional Structure Description

    Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Processor CPU module Motherboard Memory Motherboard SDRAM module Battery Power Motherboard Switchboard PCA AC adapter Motherboard Display SDRAM module Display assembly Hard disk Motherboard Hard disk drive Motherboard Floppy drive Floppy drive...

  • Page 35: Removal And Replacement

    This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-36). • Battery, main (page 2-4). •...

  • Page 36: Table 2-2. Required Equipment

    • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2.5 (hinges) M2.5 (other) Standoff, hex Removal and Replacement Table 2-2. Required Equipment Torque (cm-kgf) 2,0 –...

  • Page 37: Disassembly Flowchart

    Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Service Manual Figure 2-1. Disassembly Flow Removal and Replacement...

  • Page 38: Removing The Battery (User-Replaceable)

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Removal and Replacement Figure 2-2. Removing the Battery Service Manual...

  • Page 39: Removing A Sdram Module (User-Replaceable)

    One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.

  • Page 40: Removing The Wireless Lan Mini-Pci Card (User-Replaceable)

    Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge.

  • Page 41: Removing The Hard Disk Drive (User-Replaceable)

    Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. Unplug the AC adapter, if present, and then remove the battery.

  • Page 42: Figure 2-6. Removing The Hard Disk Drive Tray

    Turn on or restart the notebook. When the HP logo appears, press Esc to display the Boot menu. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter.

  • Page 43: Replacing Small Parts (User-Replaceable)

    Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Rubber screw plugs, Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose. To replace, firmly press the adhesive side of the screw plug into the display (on display bezel) recess.

  • Page 44: Removing The Keyboard Cover (User-Replaceable)

    Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover.

  • Page 45: Figure 2-7. Removing The Keyboard Cover

    4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover.

  • Page 46: Removing The Speaker Assembly (User-Replaceable)

    Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook.

  • Page 47: Removing The Keyboard (User-Replaceable)

    Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the screws that secure the keyboard to the top case. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case.

  • Page 48: Figure 2-9. Removing The Keyboard

    Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement Service Manual...

  • Page 49: Removing The Switchboard Pca (User-Replaceable)

    Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery. Remove the keyboard cover (page 2-10). Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively.

  • Page 50: Removing The Cd/Dvd Drive (User-Replaceable)

    Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). Remove the screws that secure the CD/DVD drive to the top case and motherboard. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard.

  • Page 51: Removing The Display Assembly (Authorized Service Providers Only)

    Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-10). Remove the two retaining screws from the rear of the notebook. Remove the screws from the left and right antenna PCAs.

  • Page 52: Figure 2-12. Removing The Display Assembly

    Screws, M2.5×6mm (8) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Screws, silver M2x4mm (2) Service Manual...
  • Page 53 USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.

  • Page 54: Removing The Top Case (Authorized Service Providers Only)

    Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 55: Figure 2-13. Removing The Top Case

    Screw, M2.5×4mm Screw, M2.5×4mm Service Manual Screw, M2.5×6mm (15) Figure 2-13. Removing the Top Case Removal and Replacement Screw, M2.5×7mm (2) 2-21...

  • Page 56: Removing The Floppy Drive (Authorized Service Providers Only)

    Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 57: Figure 2-14. Removing The Floppy Drive

    Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide.

  • Page 58: Removing The Infrared (I/R) Pca (Authorized Service Providers Only)

    Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 59: Figure 2-15. Removing The I/R Pca

    Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Service Manual Figure 2-15. Removing the I/R PCA Removal and Replacement Screw, M2.5×4mm (2)

  • Page 60: Removing The Heatsink (With Fan) (Authorized Service Providers Only)

    Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...
  • Page 61 Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. •...

  • Page 62: Removing The Cpu Module (Authorized Service Providers Only)

    Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). •...

  • Page 63: Figure 2-17. Removing The Cpu Module

    3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. Figure 2-17. Removing the CPU Module Reassembly Notes Caution Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to maintain optimum heat transfer.

  • Page 64: Removing The Motherboard (Authorized Service Providers Only)

    3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk.

  • Page 65: Figure 2-18. Removing The Motherboard

    Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. Remove the four screws that attach the motherboard to the bottom case.
  • Page 66 USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
  • Page 67 If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook—you might have to contact an HP support center to do this. Service Manual Removal and Replacement...

  • Page 68: Replacing Components On A Bottom Case

    While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. Figure 2-19. Example of Serial Number Label 2-34 Removal and Replacement HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Service Manual...

  • Page 69: Figure 2-20. Replacing The Antennas

    Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.

  • Page 70: Repairing The Bios Ic (Authorized Service Providers Only)

    Connect the AC adapter to the notebook. Connect any cables or equipment needed to connect to the Internet. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it.

  • Page 71: Figure 2-22. Boot-Block Jumper

    Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing.

  • Page 72: Removing Other Components (Authorized Service Providers Only)

    Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the assemblies and follow the additional steps listed in the table below. Component Removal Procedure Battery, CMOS...
  • Page 73 Component Removal Procedure Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). Heatsink (with fan) See page 2-26. Keyboard See page 2-13. Keyboard cover Panel, wireless (page 2-10).

  • Page 74: Troubleshooting And Diagnostics

    Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4).

  • Page 75: Troubleshooting

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics Check the customer’s description of the problem and any supporting information.

  • Page 76: Checking For Customer Abuse

    Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

  • Page 77: Verifying The Repair

    Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power.

  • Page 78: Suggestions For Troubleshooting

    Suggestions for Troubleshooting Function e-Diagtools Bootup Processor Memory Tests Tests Batteries Display Tests Tests Hard disk Tests* Floppy drive Keyboard Tests Audio Tests Tests* Serial Tests Parallel Tests Modem Wireless Infrared PS/2 port Tests † Port replicator Tests PCMCIA IEEE 1394 Tests AC adapter * Test might be available only on certain units.

  • Page 79: Table 3-3. Troubleshooting Suggestions

    If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Call Center: Symptom Suggestions To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28.
  • Page 80 Call Center: Symptom Suggestions Sluggish startup or Use Tools tab in disk’s shutdown. Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Error message such Check for disk in floppy drive. as “Invalid system Check boot order in BIOS disk”...
  • Page 81 Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor...
  • Page 82 Call Center: Symptom Suggestions AC adapter does Try another AC adapter, if not power available. notebook. Battery indicator is Time Remaining is an inaccurate. estimate based on notebook’s power use at that moment. It therefore depends on current task, and assumes power will be used at that rate until battery runs out.
  • Page 83 Call Center: Symptom Suggestions Display Dark display, no Make sure notebook is turned light. on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. White display. Adjust display brightness.
  • Page 84 Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any Restart notebook. CD or DVD.
  • Page 85 Y-adapter do not work. 3-12 Troubleshooting and Diagnostics Repair Center: Repair Center: Likely Causes Comments HP warranty does not cover expense of correcting this situation. CD/DVD drive. Make sure CD/DVD drive is installed properly. Motherboard. Keyboard. Try reinserting ribbon cable in connector on motherboard.
  • Page 86 Special touch pad In Mouse Properties, select features not Synaptics PS/2 TouchPad working. driver. (Driver is installed from \hp\drivers\touchpad.) Click button does not work. Memory Out of memory Make sure C drive has error. adequate free space. Delete temporary and unneeded files.
  • Page 87 Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
  • Page 88 Call Center: Symptom Suggestions LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help.
  • Page 89 Call Center: Symptom Suggestions Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. One-Touch button problems Buttons not working Make sure correct properly. applications are associated with buttons in One-Touch tab of Keyboard in Control Panel.
  • Page 90 Call Center: Symptom Suggestions Notebook pauses or May be normal Windows runs sluggishly. behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding.

  • Page 91: Diagnostic Tools

    Click Start > Turn Off Computer (or Shut Down), Restart. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program.

  • Page 92: Power-On Self-Test

    Exit. Press F3 and then any key to exit and reboot. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. Click View to display the Support Ticket.

  • Page 93: Table 3-4. Post Terminal-Error Beep Codes

    First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. Provide “clean”...
  • Page 94 Beep Codes* POST Description 2-1-4-3 Display BIOS copyright notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display service.
  • Page 95 Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function.

  • Page 96: Table 3-5. Post Messages

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly.
  • Page 97 Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long.

  • Page 98: Sycard Pcctest 450/460 Pc Card (Optional)

    System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM.

  • Page 99: Windows Management Instrumentation (Wmi)

    To install the WMI preloaded on the hard disk: Start Windows, if it is not already running. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup. Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: •...

  • Page 100: Table 3-7. Bios Setup Menus And Parameters

    The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. •...
  • Page 101 External Pointing Disables the internal pointing devices when an external Devices pointing device is connected. Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Wake On LAN from Lets the notebook be turned on via the LAN port. If this Power Off option is enabled, the notebook uses increased power while it is shut down.

  • Page 102: Replaceable Parts

    This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-11). • Part number reference (page 4-12). Service Manual Replaceable Parts Replaceable Parts...

  • Page 103: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts Service Manual...

  • Page 104: Table 4-1. Replaceable Parts

    Part Number • • • F5761-69011 • F5761-69010 • • • • • • • • • • • Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 User F5771J F5761H Repl • • • • • • • • •...
  • Page 105 • • • • • • • • • • • • • • • • • • Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 User F5771J F5761H Repl • • • • • • • • •...
  • Page 106 • • • • • • • • • • • • • • • • Replaceable Parts Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 User F5771J F5761H Repl • • • • • • • • •...
  • Page 107 319457-001 319466-001 1822-1037 F5765-69206 319465-001 1822-0990 F5765-69204 319464-001 1822-0989 F5765-69203 319463-001 1822-1024 F5765-69202 319849-001 319848-001 319850-001 Pavilion ze4200, Pavilion ze4200 N1010v N1050v, Presario Presario Pavilion Presario 2100 1100 ze4100 2100 F5771J F5761H • • • • • • • •...
  • Page 108 • • • • • • • • • • • • • • • • Replaceable Parts Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 User F5771J F5761H Repl • • • • • • • • •...
  • Page 109 319512-001 • 319513-001 • F4641-60905 F4640-60966 319435-001 F4640-60960 319434-001 F4640-60901 319433-001 319489-001 • F4640-60903 319417-001 Pavilion ze4200, Pavilion N1050v, ze4200 N1010v Presario Presario Presario Pavilion 2100 2100 1100 ze4100 F5771J F5761H • • • • • • • • •...
  • Page 110 Part Number • • • • • • • • • • • • • • • Replaceable Parts Pavilion ze4200 N1010v Presario Presario Pavilion 2100 1100 ze4100 User F5771J F5761H Repl • • • • • • • •...
  • Page 111 F4640-60949 317440-001 F4640-60950 317441-001 F4640-60951 317442-001 319505-001 • F4640-60964 319454-001 F4640-60946 319453-001 F4809-60901 • 319411-001 Pavilion ze4200, Pavilion N1050v, ze4200 N1010v Presario Presario Presario Pavilion 2100 2100 1100 ze4100 F5771J F5761H • • • • • • • • •...

  • Page 112: Table 4-2. Accessory Replaceable Parts

    Service Manual Table 4-2. Accessory Replaceable Parts Pavilion ze5200 Exchange Presario Part 2500 Number • • • Pavilion ze4200, Pavilion N1050v, ze4200 N1010v Presario Presario Presario Pavilion 2100 2100 1100 ze4100 F5771J H5761H • • • • • • •...

  • Page 113: Table 4-3. Part Number Reference

    Cord, Pwr, Japan #ABJ (2w) 4-12 Replaceable Parts Table 4-3. Part Number Reference Pavilion ze5200 Presario 2500 • • Pavilion ze4200, Pavilion N1050v, ze4200 N1010v Presario Presario Presario Pavilion 2100 2100 1100 ze4100 F5771J H5761H • • • • •...
  • Page 114 SPS-KEYBOARD-BR 317443-211 SPS-KEYBOARD-HUN 317443-221 SPS-KEYBOARD-CZ 317443-231 SPS-KEYBOARD-SK 317443-251 SPS-KEYBOARD-RU 317443-281 SPS-KEYBOARD-THAI Service Manual Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 1100 F5771J • • • • • • • • • •...
  • Page 115 SPS-DRV HD 60 G (4200rpm) 319416-001 SPS-DRV HD 60 G (5400 rpm) 319417-001 Tray, HDD - 1F 4-14 Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 F5771J • • • • • • •...
  • Page 116 319454-001 PCA, IR - 1F w/o IR 319455-001 Socket, PCMCIA - 1F 319456-001 Heatsink - 1F w/fan Service Manual Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 1100 F5771J • • • •...
  • Page 117 319489-001 SPS-COVER MEM/MINI PC 3F 319490-001 SPS-FAN 3F SMALL 319492-001 SPS-HEATSINK 3F W/2 FANS 4-16 Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 F5771J • • • • • • •...
  • Page 118 F4640-60908 Speaker assy - 1F F4640-60909 SPS-KEYBOARD-AR F4640-60910 SPS-KEYBOARD-BEL F4640-60911 SPS-KEYBOARD-CZ F4640-60912 SPS-KEYBOARD-DEN Service Manual Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 1100 F5771J • • • • • • • •...
  • Page 119 Socket, PCMCIA - 1F F4640-60969 Kit, rubber foot and screw plug F4640-60970 Kit, display screw cover 4-18 Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 F5771J • • • • •...
  • Page 120 F4640-60981 F4640-69081 Case, bottom assy - XPHome F4640-60984 Thermal pad, set F4640-60986 F4640-69086 Case, bottom assy - w/1394 W2K/XPPro F4640-60987 F4640-69087 Case, bottom assy - w/1394 XPHome F4641-60905 Cover, docking port hp/compaq F4641-60906 Training set, Series 02-B F4694-60901 128MB DDR266B F4695-60901 256MB DDR266B F4696-60901...
  • Page 121 (Compaq) F5771-60904 Cover, Keyboard – 1F Compaq F5781-12004 CD, Rec XP Home UK ENG 4-20 Replaceable Parts Pavilion ze4200, Pavilion Pavilion ze5200 N1050v, ze4200 N1010v Presario Presario Presario Presario 2500 2100 2100 F5771J • • Service Manual Pavilion 1100 ze4100...

  • Page 122: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 123: Hewlett-Packard Display Quality Statement

    TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 124: Table 5-1. Lcd Guidelines

    Type of Imperfection Imperfections Not Allowed Electrical Imperfections: • Bright dots • Dark dots • • Mechanical Imperfections: • Discoloration Polarizer bubbles, dents Definitions of imperfections: Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size.

  • Page 125: Service Notes And Obsolete Parts

    Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi. Reference Information Service Manual...
  • Page 126 Part Number Printed in U.S.A. 01/03 319733-001...

This manual is also suitable for:

N1050vPavilion ze4100Pavilion ze4200Pavilion ze5200Compaq presario,presario 1110Compaq presario,presario 2101 ... Show all

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