Solving Printer Problems - Compaq Presario,Presario 1200-XL101 User Manual

Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided
with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to
the printing section of your application documentation.
Problem
Printer will not turn on. The signal cable may not be
Printer will not print.
Printer prints garbled
information.
36 T
ROUBLESHOOTING
Presario 1200 Series
Solving Printer Problems
Probable Cause
connected properly, or the
printer is unplugged.
Printer is not turned on or is
off-line.
The device drivers for the
application are not installed.
Printer that is set up for a
network is not connected to
the network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer drivers are not
installed.
Cable is not connected
properly.
Cable is defective.
P
RESARIO
Solution(s)
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
online.
Refer to the printer
documentation to install the
correct printer driver.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper and
set the printer to online.
Refer to the printer
documentation to install the
correct printer driver.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Replace the printer cable and
retest.
N M S
OTEBOOK AINTENANCE AND
G 1200 S
ERVICE UIDE ERIES