Compaq Presario,Presario 7990 User Manual
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Compaq Presario,Presario 7990 User Manual

Compaq Presario,Presario 7990 User Manual

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Contents
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Special Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Locating Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Service and Support Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Comments About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Identifying the Front Components of Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Identifying the Rear Components on Your Internet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Using the Internet Button Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Multimedia Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Using Additional Button Features of Your Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Reprogramming Your Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disabling and Enabling the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Working with the Standard Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Keyboard Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Understanding Digital Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Creating Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
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Summary of Contents for Compaq Compaq Presario,Presario 7990

  • Page 1: Table Of Contents

    Contents Chapter 1 Using This Guide Special Text ............. 1-1 Special Messages .
  • Page 2 Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive Understanding Your CD-R and CD-RW Media........5-1 Accessing the just!burn User’s Manual .
  • Page 3 Chapter 8 Understanding Your Service and Support Options Compaq Support ............8-1 Built In Technician .
  • Page 4 Chapter 9 Troubleshooting Helpful Hints ............9-1 Troubleshooting Guidelines.

  • Page 5: Chapter 1 Using This Guide

    Chapter 1 Using This Guide Thank you for buying a Compaq Internet PC. This Features Guide will help you to familiarize yourself with the features of your Internet PC as well as give you information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide.

  • Page 6: Special Messages

    Special Messages The following words and symbols have special meaning in this guide: * * * * HINT: Helpful hints that will make using your computer easier and faster. + + + + NOTE: Important information concerning the operation of your Internet PC. ` ` ` ` CAUTION: Failure to follow directions may result in equipment damage or loss of data.

  • Page 7: Service And Support Guide

    Service and Your Internet PC is equipped with several helpful programs that will aid you in Support Guide identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support or assistance, visit the Compaq Web site at: www.compaq.com/mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC.

  • Page 8: Comments About This Guide

    Comments About This Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: COMPAQ COMPUTER CORPORATION ATTN: DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON, TX 77070 + + + + NOTE: This address is for comments and suggestions only.

  • Page 9: Chapter 2 Checking Your Connections

    Chapter 2 Checking Your Connections The following diagram shows how to connect devices to your Internet PC and to identify all connectors. Compaq Internet PC Rear Connectors + + + + NOTE: The view shown may differ slightly from your Internet PC. Checking Your Connections...

  • Page 10: Identifying The Front Components Of Your Internet Pc

    Identifying the Front Components of Your Internet PC Internet PC Front Components + + + + NOTE: The view shown may differ slightly from your Internet PC. Component CD, DVD, or CD-RW Drive (DVD and CD-RW Drive available on select models only; location of the CD-RW Drive may vary) Pressure point used to open the door Diskette Drive...

  • Page 11: Identifying The Rear Components On Your Internet Pc

    Component Hard Drive Activity Light CD, DVD, or CD-RW Drive Eject Button Diskette Drive Eject Button Zip Drive Ejuect Button/Activity Light Power Status Light Power Button Digital Creativity Imaging Center (available on select models only) Identifying the Rear Components on Your Internet PC The following table identifies the icons for the components that are located on the back of your Internet PC.
  • Page 12 Icon Component • IEEE-1394 Connector Microphone TV Out ® Modem Line Out* (The appearance of your modem may vary.) or PHONE Modem Line In* (The appearance of your modem may vary.) or LINE Game Port ¾ Audio In ½ Audio Out * For more information on the 56K V.90 PCI modem, refer to the Learning About Your Modem section in the Reference Manual supplied with your computer;...

  • Page 13: Chapter 3 Using The Compaq Internet Keyboard

    Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster. Along with the standard computer keyboard, the Internet Keyboard provides the following: Internet Button Suite Multimedia Easy Access buttons...
  • Page 14 Internet Button Suite Icon United States Countries Outside the United States Instant E-Mail provides one-touch access for Instant E-Mail provides one-touch access for sending and sending and reading your E-mail. reading your E-mail using Microsoft Outlook Express. Community takes you to a predefined Web site Community takes you to a predefined Web site that that provides unique services for communication provides unique services for communication over the...

  • Page 15: Using The Multimedia Easy Access Buttons

    Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: control your CDs and DVDs change the volume skip tracks mute the sound eject or load CDs and DVDs + + + + NOTE: These multimedia buttons are not programmable.

  • Page 16: Using Additional Button Features Of Your Keyboard

    Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special-purpose buttons. Additional Keyboard Buttons Icon United States Countries Outside the United States Quick Print enables you to quickly Quick Print enables you to quickly print ²...

  • Page 17: Reprogramming Your Easy Access Buttons

    Reprogramming Your Easy Access Buttons You can reprogram the Internet Easy Access buttons to reflect your personal preferences. + + + + NOTE: The Easy Access Internet buttons can only be reprogrammed to other URLs (Web sites). ¸ The Easy Access icon is located on the Windows desktop Status bar.

  • Page 18: Working With The Standard Keyboard Keys

    Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: main keys (typewriter-style) function keys (F1 through F12) arrow keys ( numeric keys (calculator-style) Some keys have special functions when used either alone or combined with other keys.
  • Page 19 Key/ Description Button Home Home moves the cursor to the beginning of the text line, table cell, or document. Home can also be used in combination with other keys. Insert Insert switches typing between insert and overtype modes. For example, after pressing this key, new text is either inserted into the current text or replaces it.

  • Page 20: Keyboard Status Lights

    Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights No. Icon Component â Num Lock indicates that use of the 10-key number pad will produce only numbers. Pressing the Num Lock key on the keyboard will activate and deactivate this function.

  • Page 21: Chapter 4 Introducing The Digital Creativity Imaging Center

    Chapter 4 Introducing the Digital Creativity Imaging Center (available on select models only) The Digital Creativity Imaging Center (DCIC) is the latest in digital interfaces coupled with imaging software. You can use it to perform the following tasks: Connect digital video camcorders and videophone cameras Input, capture, edit, and enhance full-motion video, audio, and photos Apply special effects to videos and 3-D titling for introductions Attach your saved files to e-mail or word processing documents...

  • Page 22: Understanding Digital Interfaces

    Understanding The DCIC is the connection point for digital equipment such as USB cameras, Digital camcorders, and other devices. The DCIC is made up of two Universal Serial Bus (USB) connectors and one IEEE-1394 connector (designed to support rapid transfer Interfaces of audio and video signals).

  • Page 23: Creating Videos

    Creating Videos Your Compaq Internet PC is equipped with MGI VideoWave II software (available on select models), a powerful tool that allows you to create videos quickly and easily. With MGI VideoWave II, you can do the following: Capture media Animate text Add special effects and transitions Use video animation...
  • Page 24 Introducing the Digital Creativity Imaging Center...

  • Page 25: Chapter 5 Learning About Your Cd-Rewritable (Cd-Rw) Drive

    Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Your CD-RW drive has the following attributes: Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs. Can be used to create your own audio CDs, share information, and save data for backups and other data storage needs.

  • Page 26: Accessing The Just!Burn User's Manual

    Accessing the just!burn User’s Manual The just!burn software included with your Presario Internet PC comes with a complete online user’s manual to answer any questions you might have about the functionality of the software with your CD-RW Drive. To access the just!burn User’s Manual, complete the following steps: At your Windows desktop, click Start.

  • Page 27: Just!Audio

    just!audio just!audio lets you create your own audio CDs. You may record over multiple recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must use the Finalize option in order to play your disc in an audio CD player or CD-ROM drive.
  • Page 28 Learning About Your CD-ReWritable (CD-RW) Drive...

  • Page 29: Chapter 6 Learning About Your Tv Out Connection

    Chapter 6 Learning About Your TV Out Connection (available on select models only) Using Your TV Out Connection Your computer is equipped with a graphics card consisting of an S-Video connector referred to as TV Out. With a TV Out connection, you can do the following: Play games on a big screen television or monitor.
  • Page 30 Learning About Your TV Out Connection...

  • Page 31: Chapter 7 Upgrading Your Compaq Internet Pc

    Chapter 7 Upgrading Your Compaq Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: PCI expansion card ISA expansion card (available on select models) AGP card (available on select models) hard drive removable media storage drive memory modules system battery...
  • Page 32 a a a a WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage. If you cannot fit the plug into your electrical outlet, contact an electrician for information on having grounded outlets installed.

  • Page 33: Identifying The Major Components Of Your Internet Pc

    Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and cage design concept. This design makes it simple to access the internal components. Please familiarize yourself with the major components. Computer Cover + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 34 Computer Cage + + + + NOTE: The view shown may differ slightly from your Internet PC. Upgrading Your Compaq Internet PC...

  • Page 35: Removing The Cover

    Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area. Using a screwdriver, remove the five cover-retaining screws. Removing the Cover-Retaining Screws + + + + NOTE: The view shown may differ slightly from your Internet PC. Upgrading Your Compaq Internet PC...

  • Page 36: Replacing The Cover

    Using the chassis cage handle 1, slowly pull out the chassis cage. Removing the Chassis Cage + + + + NOTE: The view shown may differ slightly from your Internet PC. Replacing the To replace the cover, perform the removal steps in reverse order. Cover Upgrading Your Compaq Internet PC...

  • Page 37: Identifying Power Supply And Data Cables

    Identifying Power Supply and Data Cables When performing upgrade procedures, you may find it necessary to disconnect power supply and data cables. Refer to the following graphics for assistance in identifying power supply and data cables. * * * * HINT: If you must disconnect a cable, mark the cable with a peice of masking tape labeled with the name of the device for future reference.

  • Page 38: Data Cables

    Data Cables Data cables are thin, wide cables that usually have black connectors. Typical Data Cable + + + + NOTE: The view shown may differ slightly from your Internet PC. Upgrading Your Compaq Internet PC...

  • Page 39: Installing An Expansion Card

    Installing an Expansion Card Expansion cards, such as a scanner adapter card, a network card, or a modem card, increase the capabilities of your computer. There are many different types of expansion cards available on the market. Before purchasing an expansion card, or equipment that requires the installation of an expansion card, ensure that the new card and equipment are compatible with your Internet PC.
  • Page 40 Using a Phillips screwdriver, remove the retaining screws and the expansion card retention bracket 1. Removing Retaining Screws and Expansion Card Bracket Position a flat blade screwdriver at either the left or right edge of the slot cover, and rotate the handle of the screwdriver back and forth to push the end of the slot cover slightly inward.
  • Page 41 + + + + NOTE: The view shown may differ slightly from your Internet PC. 10. Repeat step 9 at the opposite edge of the cover. 11. From the inside of your PC, bend the slot cover back and forth to loosen it from the slot, and remove the slot cover.
  • Page 42 13. Firmly press the new card into the slot on the system board, using a slightly rocking motion. Inserting an Expansion Card + + + + NOTE: The view shown may differ slightly from your Internet PC. 14. Replace the expansion card retention bracket to secure the new card in place. 15.

  • Page 43: Adding Or Replacing An Accelerated Graphics Port (Agp) Card

    Adding or Replacing an Accelerated Graphics Port (AGP) Card The AGP interface is the video graphics port that enables high performance 3D graphic capabilities on your Internet PC. To add or replace an AGP card, complete the following steps: Read all the manufacturer documentation for the new card. Close all programs.
  • Page 44 If you are replacing an AGP card, remove the existing card. Firmly press the new card into the slot on the system board, using a slightly rocking motion. Inserting an AGP Card + + + + NOTE: The view shown may differ slightly from your Internet PC. 10.

  • Page 45: Installing An Additional Hard Drive

    Installing an Additional Hard Drive To ensure proper installation, please read all the manufacturer’s documentation for the new hard drive. Adding a If your Internet PC has the primary hard drive installed in the top drive compartment Secondary Hard of the chassis cage, complete the following steps: Drive When an Close all programs.
  • Page 46 Secure the drive in the drive cage by inserting the drive retaining screws supplied with the new hard drive. Drive Retaining Screws View 1 + + + + NOTE: The view shown may differ slightly from your Internet PC. Locate and connect the spare power supply cable. Spare power supply cables are provided with the system.
  • Page 47 Installing a If your Internet PC has the primary hard drive installed in the lower slot of the drive Secondary Hard cage, under the diskette drive, and the top drive compartment is open, complete the following steps: Drive When the Internet PC Has Close all programs.
  • Page 48 Remove the 3.5” hard drive from the bottom 3.5” slot, and move it to the top drive compartment. Secure the drive with the bottom retaining screws as shown. Inserting the Existing Hard Drive in the Top Drive Compartment + + + + NOTE: The view shown may differ slightly from your Internet PC.
  • Page 49 10. To add the new 3.5” hard drive, place the new hard drive in the bottom 3.5” drive compartment and secure the drive with the side retaining screws as shown. Adding a 3.5” Hard Drive + + + + NOTE: The view shown may differ slightly from your Internet PC. 11.

  • Page 50: Replacing A Diskette Drive Or Zip® Drive

    ® Replacing a Diskette Drive or Zip Drive (Zip Drive available on select models only) To replace a diskette or Zip drive, complete the following steps: Read all the manufacturer’s documentation for the new drive. Close all programs. Remove all diskettes and CDs. From the Windows Taskbar, click the Start button, click Shut Down, select Shut Down, then click OK.
  • Page 51 10. Using a screwdriver, remove the drive retaining screws as shown. Removing the Retaining Screws + + + + NOTE: The view shown may differ slightly from your Internet PC. 11. Carefully pull the drive out of the drive cage. 12.

  • Page 52: Adding Or Replacing Memory Modules

    Adding or Replacing Memory Modules Installing Adding memory can improve computer and software performance. Contact a Additional Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation. Memory To determine the amount of memory currently located on your Internet PC, perform the following steps: From the Windows Taskbar, click the Start button, select Settings, and then select Control Panel.
  • Page 53 To insert a module, align the memory module with the slot and firmly press it down until it clicks into position, then push the latches in to secure the memory module. The DIMM module is shown in below. For RIMM modules (shown in below), you will need to pop the module slot latches outward.

  • Page 54: Replacing The Real-Time Clock Battery

    Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real-time clock when your system is shut down. If you must replace the battery, observe the following safety guidelines. For information about real-time clock battery replacement, contact a Compaq Authorized Service Provider.

  • Page 55: Removing And Inserting A Battery

    Removing and To remove and insert a battery, complete the following steps: Inserting a Read all the manufacturer’s documentation for the new drive. Battery Close all programs. Remove all diskettes and CDs. From the Windows Taskbar, click the Start button, click Shut Down, select Shut Down, then click OK.
  • Page 56 To insert a battery, slide the edge of the battery under the clips, then press it firmly into the battery compartment. Inserting a Battery 10. Replace the computer cover. 7-26 Upgrading Your Compaq Internet PC...

  • Page 57: Chapter 8 Understanding Your Service And Support Options

    Chapter 8 Understanding Your Service and Support Options Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers: Click the button on your Internet keyboard for personalized Web support and computing tips.
  • Page 58 Compaq Support Tools Tool Description Selective QuickRestore The Selective QuickRestore feature allows you to restore your PC to its original factory condition or to restore specific drivers and applications. The SystemSave feature provides you with extra security by backing up your data and saving it to another location on your hard drive.

  • Page 59: Built In Technician

    Built In Technician (available in select regions) The Built In Technician software on your Presario Computer is Compaq’s new, innovative way of providing you with the tools you need to solve many of your PC problems. This software gathers specific information about your personal computer, diagnoses problems, and performs repairs automatically.

  • Page 60: Using Built In Technician

    Using Built In Built In Technician lets you select from a list of problem areas or type a specific Technician description of your problem. Built In Technician uses the information you supply to determine what type of diagnostics to run on your system. The more specific you are in supplying information, the better the diagnostic results will be.

  • Page 61: Entering Contact Information

    Entering Contact When you use Built In Technican for the first time, you may be asked to enter your Information name, phone number, e-mail address, and other information. With Built In Technician, you can enter this information one time, and Built In Technician automatically includes it with each diagnostic request.

  • Page 62: Compaq Remote Support

    Compaq Remote Support (available in select regions) If you ever need answers to your computing problems, Compaq Remote Support allows you to use your computer modem to connect directly to a support technician. These technicians can remotely diagnose and resolve most of your computer problems.

  • Page 63: Testing Equipment

    A row of icons is located at the top of the window. Clicking these icons displays information about the components being tested. Refer to the following table for descriptions of the tabs. Compaq Diagnostics Icons Description Contains information about your computer Overview Selects the devices you want tested Test...
  • Page 64 To run a test, complete the following steps: Click the Test tab. Choose the type of test: Quick, Complete, or Custom. In Custom, you will need to check the boxes in the Component List for each test you want. Select Interactive Mode or Unattended Mode. * * * * HINT: You can select Quick or Complete as a starting point for a Custom test.

  • Page 65: System Record

    System Record System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer. System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer.

  • Page 66: How It Works

    The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet. To turn off Compaq Service Connection, complete the following steps: Right-click the Service Connection icon on the Windows Taskbar. Select Shutdown Compaq Service Connection. How It Works The Compaq Service Connection software operates in the background while you are performing other tasks on your computer.

  • Page 67: Internet Support

    If you no longer wish to receive updates from Compaq Service Connection, you can turn it off at any time. Internet Support The Internet Support icon allows you to access the Compaq Service and Support Web page for your country. The Compaq Service and Support Web page provides you with tools and information to help make using your Internet PC easier than ever.

  • Page 68: Systemsave

    + + + + NOTE: Do not leave your computer unattended while QuickRestore is running, because you are periodically required to enter information. If you do not enter the required information, your computer may not complete the QuickRestore process. + + + + NOTE: After inserting the QuickRestore CD, press Enter to continue.

  • Page 69: Systemrestore

    SystemRestore SystemRestore allows you to restore your system using your last SystemSave. You will not need to perform a SystemRestore if you have never performed a SystemSave. To perform a SystemSave, refer to the SystemSave section in this guide. To perform a SystemRestore, complete the following steps: From the Windows desktop, double-click the Compaq Support icon.

  • Page 70: Full Restore

    Full Restore Full Restore returns your computer to its original factory-installed software state. It reformats your hard drive and removes all data from your computer. ` ` ` ` CAUTION: Full Restore deletes all the information and data stored on your computer's hard drive. If you have added personal files, software, or data since you purchased your computer, copy this data to diskettes, back up the data by performing a SystemSave, or save the data to an external device before proceeding.

  • Page 71: Creating A Quickrestore Emergency Recovery Diskette

    Creating a QuickRestore is installed on your hard drive. However, you will need to create a QuickRestore QuickRestore emergency diskette in case you are ever unable to start your computer properly. Emergency Recovery To create a QuickRestore emergency recovery boot diskette, complete the following Diskette steps: From the Windows desktop, double-click the Compaq Support...

  • Page 72: Reinstalling Deleted Drivers

    Select the Specify a location option. If C:\WINDOWS\OPTIONS\CABS is not displayed in the drop-down box, either select it from the drop-down menu or type it in the box and click Next. The Add New Hardware Wizard will begin installing the necessary files and drivers for the new hardware. When the Add New Hardware Wizard completes installing the files and drivers, click the Finish button.

  • Page 73: Chapter 9 Troubleshooting

    Chapter 9 Troubleshooting This chapter provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: Check that the computer and monitor are plugged into a working electrical outlet.

  • Page 74: Troubleshooting Audio Problems

    Troubleshooting Audio Problems Audio Symptom Problem Solution Speaker cables are not properly Shut down your Internet PC using the normal Windows No sound. connected. shutdown procedure. Reconnect the speakers. Refer to the Compaq Hardware and Software Setup poster for detailed instructions. ¶...
  • Page 75 Audio Symptom Problem Solution Audio recordings from DVD is not set up properly. Change settings in the DVDeck program. digital video camera 1. From the Taskbar, click the Start button. sound is distorted. 2. Click Programs, click DVDeck, then click DVDeck. 3.

  • Page 76: Troubleshooting Cd Or Dvd Problems

    Troubleshooting CD or DVD Problems CD or DVD Symptom Problem Solution CD has been inserted upside down. Reinsert the CD with the label facing up. CD or DVD drive cannot read a disc or takes too The DVD drive will take longer to start Wait at least 30 seconds to let the DVD drive long to start.

  • Page 77: Troubleshooting Diskette Drive And Zip Drive Problems

    Troubleshooting Diskette Drive and Zip Drive Problems Diskette Drive or Zip Drive Symptom Problem Solution A non-formatted diskette has been Not reading drive: To format the diskette, follow these steps: “Abort, Retry, Fail?” inserted. message appears. 1. Double-click the My Computer icon on the desktop.
  • Page 78 Diskette Drive or Zip Drive Symptom Problem Solution Diskette drive cannot Diskette is not formatted. To format the diskette, follow these steps: save information to 1. Double-click the My Computer icon on the diskette. desktop. 2. Select the 3 1/2 Floppy (A:) drive. 3.

  • Page 79: Troubleshooting Display (Monitor) Problems

    Troubleshooting Display (Monitor) Problems Display Symptom Problem Solution Monitor power cable is not connected to Reconnect the monitor’s power plug on rear of Screen is blank and monitor power light is monitor or wall outlet. monitor and wall outlet. not lit. Screen is blank.
  • Page 80 Display Symptom Problem Solution Display is too faint. Brightness and contrast controls are not Adjust the brightness and contrast controls on your set properly. monitor. Resolution cannot be Windows does not detect display driver. 1. On the Taskbar, click the Start button and point to adjusted to desired Settings.

  • Page 81: Troubleshooting Fax Modem Problems

    Troubleshooting Fax Modem Problems Fax Modem Symptom Problem Solution Fax modem is not connected properly. Reconnect the fax modem, verifying the following Cannot send or receive faxes. connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).
  • Page 82 Fax Modem Symptom Problem Solution Fax starts to send but quits Line connection failure. Redial the fax number to resend the fax. before the transmission is Call waiting enabled on line. Refer to third-party software for instructions on complete. how to disable call waiting, or contact your local telephone company.

  • Page 83: Troubleshooting Game Problems

    Troubleshooting Game Problems Games Symptom Problem Solution Minimum hardware or software Review the game documentation or packaging for Game crashes frequently. requirements set by Game minimum requirements. manufacturer have not been met. Game was not set up properly when Reinstall the program, noting any settings and installed.

  • Page 84: Troubleshooting Internet Access Problems

    Troubleshooting Internet Access Problems Internet Symptom Problem Solution Internet Service Provider (ISP) account Verify Internet settings, or contact your ISP for Cannot connect to the Internet. is not set up properly. assistance. Modem is not set up properly. Reconnect the modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).

  • Page 85: Troubleshooting Keyboard And Mouse Problems

    Troubleshooting Keyboard and Mouse Problems Keyboard and Mouse Symptom Problem Solution Keyboard connector is not properly 1. Shut down your Internet PC using your mouse. Keyboard commands and typing are not connected. 2. On the Taskbar, click the Start button. recognized by Internet 3.

  • Page 86: Troubleshooting Memory Problems

    Keyboard and Mouse Symptom Problem Solution Mouse will only move Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most vertically or horizontally. computer stores. Mouse needs repair. Replace mouse.
  • Page 87 Power Symptom Problem Solution Internet PC will not System files may have been damaged. You 1. Insert a start-up disk in the diskette drive. will need to insert a start-up disk or start. 2. Restart your Internet PC. Windows Start-up disk to restart your 3.

  • Page 88: Troubleshooting Printer Problems

    Troubleshooting Printer Problems (see your printer manual for additional Information) Printer Symptom Problem Solution Printer prints only in red or Printer cartridge is out of black ink. Replace the printer cartridge. colors other than black. CAUTION: Do not attempt to install your printer cartridge by moving the printer carriage manually.
  • Page 89 Printer Symptom Problem Solution Poor print quality. Cartridge may be running out of ink. Replace cartridge by following the preceding directions. Cartridge nozzles may need cleaning. 1. Click Start. 2. Click Programs. 3. Select the printer model you have installed on your PC.
  • Page 90 Printer Symptom Problem Solution Poor print quality Drivers are improperly installed. Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps: 1. On the Windows taskbar, click Start. 2. Click Programs. 3. Select your printer model. 4.

  • Page 91: Contacting A Compaq Authorized Service Provider

    Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers. Troubleshooting 9-19...
  • Page 92 9-20 Troubleshooting...

  • Page 93: Index

    Index Compaq Support 8-1 Compaq Remote Support 8-6 diagnostic testing equipment 8-7 Animate text 4-3 Diagnostics 8-6 Built In Technician 8-3 Digital Creativity Imaging Center Entering contact information 8-5 overview 4-1 keyboard button 3-4, 8-3 digital interface 4-1 starting the diagnostic process 8-4 diskette 8-15 using 8-4 troubleshooting 9-15...
  • Page 94 game MGI VideoWave II 4-3 troubleshooting 9-11 Microsoft Word Launch button 3-4 Mix audio 4-3 modem troubleshooting 9-9 monitor IEEE-1394 connector 4-2 troubleshooting 9-7 Instant Answer button 8-11 Internet service provider troubleshooting 9-12 Internet Support 8-11 troubleshooting 9-12 problems solving common 9-1 just!burn software 5-2 QuickRestore 8-11, 8-12, 8-15 Full Restore 8-11, 8-14...
  • Page 95 troubleshooting 9-1 CD 9-4 diskette 9-15 screen DVD 9-4 troubleshooting 9-7 fax 9-9 Selective QuickRestoreSee QuickRestore 8-11 flat-panel monitor 9-7 Selective Restore 8-13 games 9-11 sound helpful hints 9-1 troubleshooting 9-2 modem 9-9 speaker cable monitor 9-7 troubleshooting 9-2 screen 9-7 special effects and transitions 4-3 sound 9-2 S-Video connector 6-1...
  • Page 96 video animation 4-3 volume troubleshooting 9-2 Zip disk troubleshooting 9-6 Zip drive 9-6 troubleshooting 9-6 Index-4...

Table of Contents