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Troubleshooting II
Symptom
Double feeding occurs frequently.
The documents are not fed one at
a time, but in bunches.
A double feed is detected when
scanning cards.
Paper jams occur frequently.
Scanned documents have been
rolled up in the exit tray area when
using the exit guides.
Scanned image is skewed.
Possible Cause
The paper feed roller or double
feed prevention roller have
become worn down.
The double feed detectors are
dirty.
Right and left sides of the
document to be scanned are not
the same in height, because of
curling or folding.
The document is printed on an
unsupported type of paper or thick
paper
The length of the paper is too
short.
The document is not aligned
correctly.
Too many sheets are set on the
feed tray.
The scanning method is set to
manual.
The cards are set in portrait
orientation.
The document is wrinkled.
The rollers are dirty.
The document is not aligned
correctly.
Too many sheets are set on the
feed tray.
The documents are curved or
curled.
The document guides are not
adjusted to the size of the
document to be scanned, or the
document to be scanned is set
slanted on the feed tray.
Right and left sides of the
document to be scanned are not
the same in height, because of
curling or folding.
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Remedy
Replace the paper feed roller or
double feed prevention roller.
Clean the double feed detectors.
Flatten the document and load it
again after reducing the number
of sheets.
Make a copy of the document on
paper of a compatible type and
thickness, and then scan the copy.
Make a copy of the document on
paper of a compatible size, and
then scan the copy.
Realign the document.
Remove sheets until the sheets on
the feed tray are under the limit
mark on the document guide.
Select automatic scanning using
the manual feed selector.
Either disable the double feed
detection function or set the cards
in landscape orientation.
Smooth out the document.
Clean the rollers.
Realign the document.
Remove sheets until the sheets on
the feed tray are under the limit
mark on the document guide.
Scan the documents with the exit
guides folded.
Adjust the document guides
properly to the size of the
document to be scanned.
Flatten the document and load it
again after reducing the number of
sheets
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Troubleshooting
