Taking The Notebook To A Service Provider - HP Compaq NC6110 Getting Started Manual

Troubleshooting
To display the operating system version number and registration
number:
In Windows XP Home or Windows XP Professional, select
Start > Control Panel > Performance and Maintenance >
System > General tab.
Brand and model of an optional printer.
Reports from tests that you have run in Compaq Diagnostics.
For infirmation about using Compaq Diagnostics to report
configuration or diagnostic information, see the Software
Guide, Chapter 4, "Setup Utilities and Diagnostics," on the
Documentation Library CD.

Taking the Notebook to a Service Provider

In addition to providing the items listed in the preceding section,
Preparing to Call Technical Support," be sure to:
Delete all passwords,
or
Disclose all passwords to the service provider.
For information about using passwords, see the Software Guide,
Chapter 2, "Security Management," on the Documentation
Library CD.
3-8 Getting Started