HP Compaq NC4000 Getting Started Manual
Hp compaq notebook series
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Also See for Compaq NC4000:
- Software manual (74 pages) ,
- Getting started manual (55 pages) ,
- Regulatory and safety notices (20 pages)
Table of Contents
Troubleshooting
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Summary of Contents for HP Compaq NC4000
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Page 1: Getting Started
Getting Started HP Compaq Notebook Series Document Part Number: 372369-001 February 2005 This guide explains how to set up your hardware and software and begin using your notebook. Enhanced for Accessibility. -
Page 2: Table Of Contents
1 Hardware Setup Step 1: Identify the Hardware Required for Setup..1–3 Step 2: Insert the Battery Pack ..... 1–5 Step 3: Connect the Modem . - Page 3 Contents 3 Next Steps Protect Your Notebook ......3–1 Protect the Notebook from Viruses ....3–2 Protect the Notebook from Power Surges .
- Page 4 B System Restore Safeguarding Your Data......B–1 Altiris Local Recovery ......B–2 System Restore Points .
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Page 5: Hardware Setup
Å WARNING: This notebook is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. - Page 6 Hardware Setup During hardware setup, you will 1. Identify the hardware you need to set up the notebook. 2. Insert the battery pack into the notebook. 3. Connect the modem, so you can register the notebook and operating system during software setup. 4.
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Page 7: Step 1: Identify The Hardware Required For Setup
Step 1: Identify the Hardware Required for Setup To set up the notebook for the first time, you need the notebook and the components listed in the following table. ✎ Power cords, AC adapters, modem cables, and modem adapters may vary in appearance. Component AC adapter Power cord... - Page 8 Hardware Setup Component Country-specific modem adapter (included by region as required) Modem cable (included with select models) Network cable (not included) 1–4 Description Adapts the modem cable to a non-RJ-11 telephone jack. Connects the notebook to a telephone jack or to a country-specific modem adapter.
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Page 9: Step 2: Insert The Battery Pack
Step 2: Insert the Battery Pack Ä CAUTION: To prevent a lack of response when you turn on the notebook, make sure the battery pack is firmly seated. Ä CAUTION: To ensure that the correct drivers load and to prevent file corruption or damage to components, do not remove the battery pack until the notebook has been connected to external power. -
Page 10: Step 3: Connect The Modem
Hardware Setup Step 3: Connect the Modem Å WARNING: To reduce the risk of electric shock, disconnect the modem from the telephone network before accessing an internal compartment of the notebook. Internal compartments include the memory compartment, the battery bay, and the hard drive bay. To connect the modem so that you can register your notebook and operating system during software setup: ■... -
Page 11: Connecting The Modem To An Rj-11 Jack
Connecting the Modem to an RJ-11 Jack To connect the modem to an analog telephone line that has an RJ-11 telephone jack: 1. Turn the notebook display-side up on a flat surface near an RJ-11 telephone wall jack. 2. If your modem cable has noise suppression circuitry 1, which prevents interference with TV and radio reception, place the circuitry end of the cable near the notebook. -
Page 12: Connecting The Modem With An Adapter
Hardware Setup Connecting the Modem with an Adapter To connect the modem to an analog telephone line that does not have an RJ-11 telephone wall jack: 1. Turn the notebook display-side up on a flat surface near a telephone wall jack. 2. -
Page 13: Step 4: Connect The Notebook To External Power
Step 4: Connect the Notebook to External Power To connect the notebook to external power: 1. Plug the AC adapter into the power connector 1. 2. Plug the power cord into the AC adapter 2, and then into an electrical outlet 3. The battery light is turned on and the battery pack begins to charge. -
Page 14: Step 5: Charge The Battery Pack
Hardware Setup Step 5: Charge the Battery Pack The battery pack begins to charge as soon as the notebook is connected to external power. Charge status is indicated by the battery light. The battery light is on while the battery pack is charging. It is recommended that you leave the notebook connected to external power until the battery pack is fully charged and the battery light is turned off. -
Page 15: Step 6: Open The Notebook
Hardware Setup Step 6: Open the Notebook To open the notebook: 1. Slide the display release latch 1 to release the display. 2. Raise the display 2. Getting Started 1–11... -
Page 16: Step 7: Turn On The Notebook
Hardware Setup Step 7: Turn On the Notebook To turn on the notebook: » Press the power/standby button 1. The power/standby light next to the power/standby button 1 and the power/standby light on the front of the notebook 2 are turned on, and you are prompted to begin software setup. If the notebook does not power up: ■... -
Page 17: Software Setup
✎ Read the information below before you begin the software setup wizard. After you respond to the setup prompt, you must complete the entire setup process without interruption. Setup time varies. During software setup you can ■ Select regional preferences. ■... -
Page 18: Welcome To Windows
Software Setup Software setup begins when you respond to the setup prompt on the notebook screen. Ä CAUTION: If you are prompted to select an operating system language before the Welcome to Windows Wizard is displayed, choose carefully. On some models, the languages that you do not choose are deleted from the system and cannot be restored during software setup. - Page 19 To navigate in a window: » Slide your finger on the TouchPad 2 in the direction that you want to move the pointer. To select an item: » Move the pointer over the item, and press the left TouchPad button 1. Getting Started Software Setup 2–3...
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Page 20: Select Your Regional Preferences
Software Setup Select Your Regional Preferences The next two windows prompt you to confirm or select regional preferences. Regional preferences are preset for the country in which you purchased the notebook. ■ Dates and currency window—The operating system will format dates and currency according to the region and language preferences you confirm or select in the How Should Dates and Currency Appear? window. -
Page 21: Accept The License Agreements
Accept the License Agreements In the End-User License Agreement window, you must accept both the Microsoft End-User License Agreement and the HP Software Product License Agreement to continue with software setup. ■ To accept both agreements, select Yes, I accept them, and then select Next. -
Page 22: Help Protect Your Notebook
Software Setup Help Protect Your Notebook In the Help Protect Your PC window, you can choose to have your notebook automatically download and install Windows updates as they become available. The Automatic Updates feature helps protect your notebook by providing important security enhancements. -
Page 23: Register Online
Register Online In the Register Online with Hewlett-Packard window, you can ■ Register your notebook—Complete the text fields. ■ Register your operating system—Select the Also Register with Microsoft check box beneath the text fields. ■ Indicate how you would like to be contacted by Hewlett-Packard—Select or clear the check boxes above the Microsoft registration information. -
Page 24: Create User Accounts
Software Setup Create User Accounts In the Who Will Use this Computer? window, you can create a user account for each person who may use the notebook. User accounts enable each notebook user to create a personal notebook environment. A user’s environment may include such customizations as display and security settings, personal files, screen savers, and the appearance of the Windows desktop. -
Page 25: Next Steps
Protect Your Notebook You can use the information in this section to ■ Protect the notebook from viruses. ■ Protect the notebook from power surges. ■ Protect your system files. ■ Protect your privacy. ■ Use the notebook safely. ■ Turn off the notebook properly. -
Page 26: Protect The Notebook From Viruses
Next Steps Protect the Notebook from Viruses When you use the notebook for email, connecting to a network, or Internet access, you expose the notebook to computer viruses. Computer viruses can damage or disable your operating system, applications, and utilities. Norton AntiVirus software is preinstalled on your notebook to protect against such viruses. -
Page 27: Protect The Notebook From Power Surges
Protect the Notebook from Power Surges To protect the notebook from power surges that may be caused by irregular electrical service or an electrical storm: ■ Plug the notebook power cord into an optional, high-quality surge protector. Surge protectors are available from most computer or electronics retailers. - Page 28 Next Steps 3. In the Local Area Connection Properties dialog box, select the Advanced tab. Then ◆ To enable Internet Connection Firewall, select the check box for Protect my computer and network by limiting or preventing access to this computer from the Internet.
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Page 29: Use The Notebook Safely
Technology Equipment (IEC 60950). For safety and regulatory information refer to Regulatory and Safety Notices on the Notebook Documentation CD and to the printed Wireless Regulatory Notices document included with your notebook. Getting Started http://www.hp.com/ergo, Next Steps on the notebook 3–5... -
Page 30: Turn Off The Notebook Properly
Next Steps Turn Off the Notebook Properly Whenever possible, turn off the notebook by using the standard Windows shutdown procedure for your operating system: ■ In Windows XP Home: Select Start > Turn Off Computer > Turn Off. ■ In Windows XP Professional: Select Start >... -
Page 31: Notebook Tour
Notebook Tour This chapter identifies the visible hardware features of your notebook. To find out how to use a feature, such as hotkeys, or to find out about a general topic, such as standby or hibernation, refer to the Hardware and Software Guide on the Notebook Documentation CD. -
Page 32: Top Components
Notebook Tour Top Components 4–2 Getting Started... - Page 33 Component Display Display switch Power/standby light Power/standby button Info Center button Wireless button Presentation mode button Left pointing stick button (select models only) Middle pointing stick button (select models only) TouchPad Power/standby light Wireless light Battery light Getting Started Component IDE drive light Left TouchPad button Middle TouchPad button...
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Page 34: Front, Rear, Left-Side And Right-Side Components
Notebook Tour Front, Rear, Left-Side and Right-Side Components 4–4 Getting Started... - Page 35 Component Infrared port Display release latch Power connector External monitor port Security cable slot RJ-45 (network) jack RJ-11 (modem) jack S-Video-out jack 1394 port USB port Getting Started Component PC Card slot Smart card reader Secure Digital (SD) Card slot PC Card eject button Audio-out (headphone) jack Internal microphone...
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Page 36: Bottom Components
Notebook Tour Bottom Components Component Primary battery bay Primary battery release latch Business card holder Hard drive bay Vents (5) 4–6 Component Memory module compartment Primary battery locking latch Travel battery connector Docking connector Getting Started... -
Page 37: Troubleshooting
Although many checkup and repair features require an Internet connection, many other features can help you fix a problem while the notebook is offline. ■ Visit the HP support Web site at answers to common questions. ■ Contact Customer Care for any further assistance. -
Page 38: Quick Troubleshooting
Troubleshooting Quick Troubleshooting Power Features Several of the troubleshooting suggestions in this appendix refer to power features which vary by notebook model. The notebook has 2 power/standby lights: 1 on the power/standby button and 1 on the front of the notebook. It also has a battery light. -
Page 39: Is The Notebook Unable To Start Up
Is the Notebook Unable to Start Up? If the power light is off and the notebook cannot be turned on, adequate power may not be available to the notebook. ■ If the notebook is running on battery power or is connected to an external power source other than an AC outlet, connect the notebook to an AC outlet using the AC adapter. -
Page 40: Is The Notebook Screen Blank
Troubleshooting Is the Notebook Screen Blank? If you have not turned off the notebook but the screen is blank, the notebook may be in standby or hibernation, or not set to display the image on the notebook screen. ■ To resume from standby or restore from hibernation, press and hold the power/standby button for 5 seconds. -
Page 41: Is Software Functioning Abnormally
■ To switch the image to the notebook screen, press ❏ On most notebook models, when an optional external display device, such as a monitor, is connected to the notebook, the image can be displayed at any time on the notebook screen, the external display, or on both the notebook screen and the external display simultaneously. -
Page 42: Is The Notebook Unresponsive
Troubleshooting ■ If the notebook feels extremely warm, allow it to cool to room temperature. For more information about notebook overheating, refer to this appendix. ■ If you are using an optional cordless mouse, make sure that the mouse battery is adequately charged and that the cordless mouse is not causing interference. -
Page 43: Is The Notebook Overheating
Is the Notebook Overheating? It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. If you suspect that overheating is the problem, allow the notebook to cool to room temperature. -
Page 44: Help And Support Center
Troubleshooting Help and Support Center To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides ■ Information about your notebook, such as model and serial number, installed software, hardware components, and specifications. -
Page 45: Contact Customer Care
Contact Customer Care If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care. Preparing to Call Customer Care To receive the fastest possible resolution of your problem, have the notebook and the following information available when you call: ■... -
Page 46: Contacting Customer Care By E-Mail
Start > Help and Support. (The deletion procedures vary with the types of Windows passwords you have set). ■ For information about deleting an HP password, refer to the Hardware and Software Guide, which is located on the Notebook Documentation CD. ■... -
Page 47: B System Restore
System Restore The notebook system restore process provides several ways to recover system functionality. The Software Recovery disc and Operating System disc enable you to recover or repair your notebook without losing personal data. The Operating System disc also enables you to reinstall the operating system software provided with the notebook. -
Page 48: Altiris Local Recovery
For more information on configuring and using Altiris Local Recovery, visit the HP Web site at or open the software and select Help on the menu bar. B–2 http://www.hp.com/go/easydeploy... -
Page 49: System Restore Points
System Restore Points System Restore is an operating system feature that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Restore points are restorable, benchmark “snapshots” of your software, driver, and operating system files. -
Page 50: Setting A Restore Point
System Restore Setting a Restore Point To set a system restore point manually: 1. Select Start > Help and Support > System Restore. 2. Select Create a restore point, and then follow the instructions on the screen. Restoring to a Restore Point To restore the notebook to a restore point: 1. -
Page 51: Repairing Or Reinstalling Applications
Repairing or Reinstalling Applications All applications preinstalled or preloaded on your notebook can be repaired or reinstalled by using the Software Recovery disc. ✎ If you have not reinstalled your operating system, some applications preloaded on your notebook, such as those available in the Software Setup utility, can also be repaired or reinstalled from your hard drive. -
Page 52: Reinstalling Applications From Your Hard
System Restore Reinstalling Applications from Your Hard Drive To reinstall a preloaded application or utility from your hard drive: » Select Start > All Programs > Software Setup, and then follow the instructions on the screen. (When you are prompted to select the software you want to reinstall, select or clear the appropriate check boxes.) Reinstalling Applications from Discs To reinstall applications from discs:... -
Page 53: Repairing The Operating System
Repairing the Operating System To attempt an operating system repair without deleting your personal data, use the Operating System disc that was shipped with the notebook: 1. Connect the notebook to an AC outlet through the AC adapter and turn on the notebook. 2. -
Page 54: Reinstalling The Operating System
System Restore Reinstalling the Operating System Ä CAUTION: To prevent the loss of all of your personal data, back up your data before reinstalling the operating system. Personal data and any software you have installed on the notebook will be lost during the operating system reinstallation process. - Page 55 6. Press enter displayed.) 7. Press page is displayed.) 8. Press system instead of repairing it. 9. Press enter 10. Press to continue setup using this partition. 11. Select Format the partition using the NTFS file system (Quick), and then press Ä...
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Page 56: Reinstalling Device Drivers And Other Software
System Restore Reinstalling Device Drivers and Other Software After the operating system installation process is complete, you must reinstall drivers. To reinstall drivers, use the Driver Recovery disc included with the notebook: 1. While running Windows, insert the Driver Recovery disc into the optical drive. - Page 57 1394 port 4–5 AC adapter connecting 1–9 identifying 1–3 power feature A–2 AC adapter light A–2 antivirus software 3–2 applications, reinstalling or repairing B–5 audio-in (microphone) jack 4–5 audio-out (headphone) jack 4–5 AutoPlay A–7 battery bay, primary 4–6 battery light 1–11 4–3 battery locking latch 4–6 battery pack...
- Page 58 Index diagnostic features A–8 display identifying 4–3 opening 1–11 display release latch 1–11 display switch 1–11 display, switching image A–5 docking connector 4–6 drivers, obtaining A–7 DSL connections 1–6 electrical storm, safety issues 3–3 external devices drivers A–7 troubleshooting A–7 firewalls 3–3 hard drive bay 4–6 hard drive, hibernation file A–4...
- Page 59 modem connecting 1–6 country-specific adapter 1–8 surge protection 3–3 virus protection 3–2 modem (RJ-11) jack 1–6 modem adapter 1–4 modem cable connecting 1–6 identifying 1–4 monitor A–5 A–7 monitor port 4–5 MultiBay II 4–5 navigation, software setup 2–2 network cable 1–4 noise suppression circuitry, modem cable 1–7 Norton AntiVirus 3–2...
- Page 60 Index regional settings (currency, date, time zone, etc.), software setup 2–4 Regulatory and Safety Notices 1–1 regulatory information notices 3–5 reinstalling or repairing software procedure B–5 System Restore B–3 reset (emergency shutdown) A–6 restore point B–3 RJ-11 (modem) jack 1–6 RJ-45 (network) jack 4–5 safeguarding data B–1 Safety and Comfort Guide 3–5...
- Page 61 overheating A–7 power A–3 response A–6 software A–5 virus A–5 troubleshooting resources, Help and Support Center A–8 troubleshooting, notebook does not turn on 1–12 turning off notebook 3–6 turning on notebook A–3 tutorials and tours A–8 updates, software B–10 USB port 4–5 vents 4–6 A–7 viruses, computer 3–2...