Contacting Compaq; Preparing To Call Technical Support - HP Compaq NC6110 Getting Started Manual

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not helped
you solve the problem, you may need to contact Compaq.
If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.
If the notebook is connected to the Internet, visit the Compaq
Web site:
If the notebook is not connected to the Internet, refer to the
Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the following items available when you call:
The notebook.
Serial number and model description, which are provided on
the serial number label on the underside of the notebook.
Purchase date on the invoice.
Conditions under which the problem occurred.
Error messages that have been displayed.
Operating system version number and registration number.
Getting Started
For home, home office, and small business support, type
the following in your Web browser address field:
http://www.compaq.com.consumersupport
This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.
For commercial business support in English only, visit:
http://www.compaq.com/support
Troubleshooting
3-7