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TROUBLESHOOTING > When any problem appears
The application for mobile devices does not detect the unit
(
The unit and mobile device are not in the same network.
Check the network connections and your router settings, and then connect the unit and mobile device to
the same network.
(
The unit is connected to a multiple SSID router.
Access to the unit might be restricted by the network separation function on the router. Connect the
mobile device to the SSID which can access the unit. (Connect it to the Primary SSID at the top of the
list.)
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