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Solving Problems
Solving Problems
Checking the Printer Status
Checking Error Codes on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention. If a code is
displayed, follow the solutions below to solve the problem.
Code
Situation
E-01
A printer error has occurred.
E-02
A scanner error has occurred.
E-12
A borderless printing ink pad needs
to be replaced.
W-01
A paper jam has occurred.
W-12
Ink cartridges are installed
incorrectly.
W-13
The ink cartridge displayed on the
LCD screen has not been
recognized.
W-14
A borderless printing ink pad is
nearing the end of its service life.
I-22
Set Wi-Fi from the Push Button
(WPS).
I-23
Set Wi-Fi from the PIN Code (WPS).
I-31
Set Wi-Fi from the Wi-Fi Auto
Connect.
I-41
Paper Setup Auto Display is
disabled. Some functions cannot be
used.
I-60
Your computer may not support
WSD (Web Services for Devices).
>
Checking the Printer Status
>
Checking Error Codes on the LCD Screen
Solutions
Open the scanner unit and remove any paper or protective material
inside the printer. Turn the power off and on again.
Turn the power off and on again.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power off and on again.
Press the ink cartridge down firmly.
Replace the ink cartridge. Epson recommends the use of genuine
Epson ink cartridges.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part. The
message will be displayed until the ink pad is replaced.
x
Press the
button to resume printing.
Push the access point button. If there is no button on the access
point, open the access point setting window, and then click the
button displayed in the software.
Enter the PIN code displayed on the LCD screen into the access point
or computer within two minutes.
Install the software on your computer, and then press the OK button
when Wi-Fi setup starts.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
The scan to computer (WSD) feature is only available for computers
running English versions of Windows 10, Windows 8.1, Windows 8,
Windows 7 or Windows Vista. Make sure that the printer is correctly
connected to the computer.
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