Troubleshooting Guide - Intex SP20220 Owner's Manual

TROUBLE
FILTER MOTOR
FAILS TO START
FILTER DOESN'T
CLEAN POND
FILTER DOESN'T
PUMP WATER OR
FLOW IS VERY
SLOW
PUMP DOESN'T
WORK
6-WAY
VALVE/COVER
LEAKING
HOSE LEAKING
TIMER IS
INACCURATE OR
TIMER CAN'T BE
SET
PRESSURE GAUGE
DOESN'T WORK
SAND IS FLOWING
BACK INTO THE
POND
If you continue to experience difficulty, please contact our Consumer
Service Department for assistance. See back cover for contact information.
SAVE THESE INSTRUCTIONS
(128GS) MODEL SF20220R SAND FILTER PUMP ENGLISH 7.5" X 10.3" PANTONE 295U 10/28/2011

TROUBLESHOOTING GUIDE

CAUSE
• The motor is not plugged in.
• The fuse box needs checking.
• The GFCI/RCD circuit breaker
is tripped.
• Motor too hot and overload
protection is shut off.
• Improper chlorine or pH
levels.
• No filtering media in tank.
• Wrong 6-way valve setting
position.
• Excessively dirty pond.
• The strainer screen is
restricting the water flow.
• Clogged inlet or discharge.
• An air leak on the intake line.
• Excessively dirty pond.
• Sand media clogged with dirt.
• Nozzle and strainer
connections are reversed.
• Crusting or caking on the
filtering sand surface.
• Pond vacuuming device
attached to the system.
• Low water level.
• Strainer screen clogged up.
• Faulty motor or the impeller
is jammed.
• Sand tank o-ring missing.
• Sand tank o-ring dirty.
• Flange clamp not tight.
• 6-way valve damage.
• Hose nut not securely tight.
• Hose connection fitting
o-ring/L-shape o-ring missing.
• Possible inner timer
defective.
• Clogged inlet of the pressure
gauge.
• Pressure gauge damage.
• Sand is too small.
• Sand bed is calcified.
IMPORTANT
SOLUTION
• Line cord must be plugged into a 3
wire outlet that is protected by a Class
A Ground Fault Circuit Interrupter, or
RCD.
• Reset circuit breaker. If circuit breaker
trips repeatedly, your electrical system
may have a defect. Turn off circuit
breaker and call an electrician to
correct the problem.
• Let the motor cool down and restart again.
• Adjust the chlorine and pH level. Consult
your local pond supply stores.
• Load with filter sand, see "sand loading
instructions".
• Set valve to " FILTER" position.
• Operate the filter for longer periods.
• Clean the strainer screen at the inlet.
• Clean the pre-filtering basket more often.
• Backwash filter.
• Remove about 1" of sand if necessary.
• Remove any pond vacuuming device
attached to the system line.
• Fill pond to correct water level.
• Clean strainer screens at pond inlet.
• Contact Intex service center.
• Remove 6-way valve cover and ensure the
o-ring is in place.
• Clean sand tank o-ring with garden hose water.
• Tighten the clamp with wrench supplied.
• Contact Intex service center.
• Tighten/reinstall hose nut.
• Ensure o-ring/L-shape o-ring is in place
and not damaged.
• Turn off the pump and restart 5 minutes
later.
• Re-set the timer.
• Contact Intex service center.
• Clear any obstructions in the intake by
unscrewing it from the 6-way valve.
• Contact Intex service center.
• Use only No. 20 silica sand with particle
size range 0.45 to 0.85 mm (0.018
to 0.033 inches) and a Uniformity
Coefficient less than 1.75.
• Change sand.
128
English
GS
Page 18