Returns Procedure; Contact Information - Chauvet Hurricane 700 User Manual

Returns Procedure

Contact Information

Hurricane™ 700 User Manual (Rev. 08)
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the product. Be prepared to provide the model number, serial
number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA #, please include the following information on a
piece of paper inside the box:

Your name

Your address

Your phone number

The RMA #

A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
Fax:
Toll free:
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax:
World Wide Web
www.chauvetlighting.com
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
(954) 929-1115
(954) 929-5560
(800) 762-1084 Voice:
Fax:
Email:
(954) 756-8015
World Wide Web
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
+44 (0)1773 511115
+44 (0)1773 511110
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
Page 11 of 12