Panasonic AW-UE100WP Operating Instructions Manual page 172

Troubleshooting (continued)
Symptom
H.264 images are not displayed
The images are distorted
When multiple web browsers are
running to display H.264 images,
images from multiple cameras
appear sequentially in a single web
browser
Audio is not output for NDI|HX‑
compatible switchers
Images stop in applications that
support High bandwidth NDI
• If the "Network Camera View 4S" plug‑in viewer software is deleted in an
environment where the "Network Camera View 3" plug-in viewer software is
installed, display of H.264 images will become impossible.
In such cases, delete "Network Camera View 3" before installing "Network
Camera View 4S".
• Has the camera been connected to a personal computer via a router (via the
Internet, for example)?
→ If UDP port transfer has not been set correctly, H.264 images cannot be displayed.
H.264 can be transferred by HTTP when [Internet mode(Over HTTP)] is set to [On].
• Has UDP communication been blocked by security software or a firewall?
→ If [Internet mode(Over HTTP)] is [Off], H.264 is transferred by UDP.
→ Change the settings in the security software and firewall, and change the settings to
permit communications with your web browser.
• The images may be distorted if the transmission path is congested and proper
transmission is not possible.
→ Consult your network administrator.
• The images may be distorted if video packet shuffling occurs on the
transmission path.
→ Switching to an identical Internet service provider for both the camera and the
personal computer may prevent this problem. Consult your network administrator.
For Windows:
• This may occur depending on the combination of the personal computer's
display adaptor and the driver.
→ If this occurs, update the first display adaptor to the latest version.
If this does not resolve the problem, adjust the hardware accelerator function as
follows.
This section describes the procedure for Windows 10 as an example. Changing the
settings may not be possible, depending on your environment.
A Right-click on the desktop, and select [Display settings] from the menu.
B Click [Advanced display settings].
C Select the [Troubleshooting] tab, and click [Change Settings].
D Change to [Hardware acceleration] setting to [disable] at the far left, and click
[OK].
• [Audio] may be set to [Off] in the [Audio] audio setting screen.
→ Reset the setting to [On].
• When a personal computer and this unit are connected via a commercially
available USB LAN conversion adaptor, the images may stop due to network
problems on the personal computer side.
→ If this phenomena occurs, firstly disable the network adaptor that is connecting the
personal computer to this unit, then change [Streaming mode] in [Video over IP] to
[H.264]. After this, re-enable the network adaptor that you disabled and the images
will be output when you change the [Streaming mode] to [High bandwidth NDI].
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Cause and solution Reference pages
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