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Preface Notebook Computer W970SUW Service Manual...
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Preface Notice The company reserves the right to revise this publication or to change its contents without notice. Information contained herein is for reference only and does not constitute a commitment on the part of the manufacturer or any subsequent ven- dor.
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This manual is intended for service personnel who have completed sufficient training to undertake the maintenance and inspection of personal computers. It is organized to allow you to look up basic information for servicing and/or upgrading components of the W970SUW series notebook PC.
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Preface IMPORTANT SAFETY INSTRUCTIONS Follow basic safety precautions, including those listed below, to reduce the risk of fire, electric shock and injury to per- sons when using any electrical equipment: 1. Do not use this product near water, for example near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
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Preface Instructions for Care and Operation The notebook computer is quite rugged, but it can be damaged. To prevent this, follow these suggestions: Don’t drop it, or expose it to shock. If the computer falls, the case and the components could be damaged. Do not expose the computer Do not place it on an unstable Do not place anything heavy...
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Preface Avoid interference. Keep the computer away from high capacity transformers, electric motors, and other strong mag- netic fields. These can hinder proper performance and damage your data. Take care when using peripheral devices. Use only approved brands of Unplug the power cord before peripherals.
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Preface Battery Precautions • Only use batteries designed for this computer. The wrong battery type may explode, leak or damage the computer. • Do not continue to use a battery that has been dropped, or that appears damaged (e.g. bent or twisted) in any way. Even if the computer continues to work with a damaged battery in place, it may cause circuit damage, which may possibly result in fire.
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Preface Related Documents You may also need to consult the following manual for additional information: User’s Manual on CD/DVD This describes the notebook PC’s features and the procedures for operating the computer and its ROM-based setup pro- gram. It also describes the installation and operation of the utility programs provided with the notebook PC. System Startup º...
Preface Contents Introduction ..........1-1 Part List Illustration Location ............A-2 Top ....................A-3 Overview ..................1-1 Bottom ................... A-4 Specifications ..................1-2 LCD ....................A-5 External Locator - Top View with LCD Panel Open ......1-4 HDD ....................A-6 External Locator - Front & Right Side Views .........1-5 Combo ...................
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Preface 3G, WLAN, MSATA ..............B-24 HDD, CCD, TPM, Power Con ............. B-25 USB3.0, LED, USB Charger ............B-26 Card Reader / LAN RTL8411B ........... B-27 TP/Audio Con, G-Sensor ............. B-28 HDMI, RJ45, Fan ................. B-29 Audio Codec VT1802S ..............B-30 KBC-ITE IT8587 .................
Chapter 1: Introduction Overview This manual covers the information you need to service or upgrade the W970SUW series notebook computer. Informa- tion about operating the computer (e.g. getting started, and the Setup utility) is in the User’s Manual. Information about dri-vers (e.g.
Introduction Specifications Processor Options Storage Intel® Core™ i7 Processor (Factory Option) One Changeable 9.5mm(h) Optical Device Type Drive (Super Multi Drive Module or Blu-Ray Combo i7-4702MQ (2.20GHz) Drive Module) 6MB L3 Cache, 22nm, DDR3L-1600MHz, TDP 37W (Factory Option) Dummy ODDor Caddy Bay i7-4600M (2.9GHz) Latest Specification Information One Changeable 2.5"...
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Introduction Pointing Device Environmental Spec Built-in Clickpad Temperature ° ° Operating: 5 C - 35 Interface Non-Operating: -20°C - 60°C Relative Humidity Two USB 3.0 Ports Two USB 2.0 Ports Operating: 20% - 80% One HDMI-Out Port Non-Operating: 10% - 90% One External Monitor Port Power One Headphone-Out Jack...
Introduction External Locator - Top View with LCD Panel Open Figure 1 Top View 1. PC Camera 2. *PC Camera LED *When the PC camera is in use, the LED will be illuminated in red. 3. Built-In Microphone 4. LCD 5.
Introduction External Locator - Front & Right Side Views Figure 2 Front View 1. LED Indicator FRONT VIEW Figure 3 Right Side View 1. Microphone-In RIGHT SIDE VIEW Jack 2. Headphone-Out Jack 3. USB 2.0 Ports 4. Optical Device Drive Bay 5.
Introduction External Locator - Left Side & Rear View Figure 4 Left Side View 1. DC-In Jack 2. RJ-45 LAN Jack 3. External Monitor LEFT SIDE VIEW Port 4. Vent 5. HDMI-Out Port 6. USB 3.0 Ports 7. Multi-in-1 Card Reader Figure 5 REAR VIEW...
Chapter 2: Disassembly Overview This chapter provides step-by-step instructions for disassembling the W970SUW series notebook’s parts and subsystems. When it comes to reassembly, reverse the procedures (unless otherwise indicated). We suggest you completely review any procedure before you take the computer apart.
Disassembly NOTE: All disassembly procedures assume that the system is turned OFF, and disconnected from any power supply (the battery is removed too). Maintenance Tools The following tools are recommended when working on the notebook PC: • M3 Philips-head screwdriver •...
Disassembly Maintenance Precautions The following precautions are a reminder. To avoid personal injury or damage to the computer while performing a re- moval and/or replacement job, take the following precautions: Power Safety Warning 1. Don't drop it. Perform your repairs and/or upgrades on a stable surface. If the computer falls, the case and other Before you undertake components could be damaged.
Disassembly Disassembly Steps The following table lists the disassembly steps, and on which page to find the related information. PLEASE PERFORM THE DISASSEMBLY STEPS IN THE ORDER INDICATED. To remove the Battery: To remove the Keyboard: 1. Remove the battery page 2 - 5 1.
Disassembly Removing the Battery Figure 1 Battery Removal 1. Turn off the computer, turn it over. 2. Slide the latch in the direction of the arrow (Figure 1a a. Slide the latch and hold it 3. Slide the latch in the direction of the arrow, and hold it in place (Figure 1a in place.
Disassembly Removing the Hard Disk Drive The hard disk drive can be taken out to accommodate other 2.5" serial (SATA) hard disk drives with a height of 9.5mm Figure 2 or 7.0mm (h). Follow your operating system’s installation instructions, and install all necessary drivers and utilities (as HDD Assembly outlined in Chapter 4 of the User’s Manual) when setting up a new hard disk.
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Disassembly 3. Lift the bottom cover from point (Figure 3b Figure 3 4. Remove the bottom cover (Figure 3c HDD Assembly 5. Slightly lift and pull the hard disk assembly in the direction of arrow (Figure 3d Removal (cont’d.) 6. Lift the hard disk assembly out of the bay (Figure 3e 7.
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Disassembly Hard Disk Size Note (Foam Rubber Insert) Note that the hard disks pictured on the following pages are all 9.5mm(H) hard disk drives. In some cases 7mm(H) hard disk drives will be installed. For more information contact your distributor/supplier, and bear in mind your warranty terms.
Disassembly Removing the Optical (CD/DVD) Device Figure 5 Optical Device 1. Turn off the computer, turn it over to remove the battery (page 2 - 5) and bottom cover (page 2 - Removal 2. The optical device will be visible at point on the mainboard (Figure 5a 3.
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Disassembly 6. Reverse the process to attach the front bezel with the new optical device at point (Figure 6e). Figure 6 7. Insert the new optical device and carefully slide it into the computer (the device only fits one way. DO NOT Optical Device FORCE IT;...
Disassembly Removing the 2nd (7mm) HDD from the Caddy Bay Figure 7 1. Turn off the computer, turn it over to remove the battery (page 2 - 5), bottom cover (page 2 - 6) and ODD (page 2 2nd (7mm) HDD Removal 2.
Disassembly Removing and Installing a Processor Figure 8 Processor Removal Processor Removal Procedure 1. Turn off the computer, turn it over, remove the battery (page 2 - 5) and the component bay cover (page 2 - a. Locate the CPU heat sink.
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Disassembly 6. Carefully (it may be hot) remove the heat sink unit off the computer (Figure 9e Figure 9 7. Turn the release latch towards the unlock symbol to release the CPU (Figure 9f). Processor Removal 8. Carefully (it may be hot) lift the CPU up and out of the socket (Figure 9g).
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Disassembly Processor Installation Procedure Figure 10 Processor 1. Insert the CPU (Figure 10a), pay careful attention to the pin alignment, it will fit only one way (DO NOT Installation FORCE IT!), and turn the release latch towards the lock symbol (Figure 10b).
Disassembly Removing the System Memory (RAM) Figure 11 RAM Module The computer has two memory sockets for 204 pin Small Outline Dual In-line Memory Modules (SO-DIMM) supporting Removal single or dual channel DDR3L depending on the CPU. The main memory can be expanded up to 16GB. The SO-DIMM modules supported are 1024MB and 2048MB DDR3L Modules.
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Disassembly 4. Pull the latches to release the second module if necessary. 5. Insert a new module holding it at about a 30° angle and fit the connectors firmly into the memory slot. 6. The module will only fit one way as defined by its pin alignment. Make sure the module is seated as far into the slot as it will go.
Disassembly Removing the Keyboard Figure 12 Keyboard Removal 1. Turn off the computer, turn it over to remove the battery (page 2 - 2. Press at point to release the keyboard (Figure 12a). a. Release the keyboard by 3. Turn the computer over, remove the keyboard (Figure 12c).
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Disassembly 6. Connect the keyboard ribbon cable from the locking collar socket , and be careful not to bend the keyboard rib- Figure 13 bon cable (Figure 13f). Keyboard Assembly 7. Replace and tighten the screws (Figure 12a). d. Connect the keyboard ribbon cable to the lock- ing collar socket.
Disassembly Removing the Wireless LAN Module Figure 14 Wireless LAN 1. Turn off the computer, turn it over to remove the battery (page 2 - 5) and bottom cover (page 2 - Module Removal 2. The Wireless LAN module will be visible at point on the mainboard (Figure 14a).
Disassembly Wireless LAN and Combo Module Cables Note that the cables for connecting to the antennae on WLAN, WLAN & Bluetooth Combo, LTE and 3G modules are not labelled. The cables/covers (each cable will have either a black or transparent cable cover) are color coded for iden- tification as outlined in the table below.
Disassembly Removing the mSATA Module Figure 15 mSATA Module 1. Turn off the computer, turn it over, remove the battery (page 2 - 12) and bottom cover (page 2 - Removal 2. The mSATA module will be visible at point on the mainboard (Figure 15a).
Disassembly Removing the CCD Figure 16 CCD Removal 1. Turn off the computer, turn it over to remove the battery (page 2 - 5) and bottom cover (page 2 - 2. Remove screws and disconnect cables & from the bottom assembly (Figure 16a).
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Disassembly 6. Remove the LCD front cover (Figure 16c). Figure 17 7. Disconnect the cable CCD Removal 8. Remove the CCD module (Figure 17f). (cont’d) 9. Reverse the process to install a new CCD module. e. Remove the LCD front cover.
Appendix A:Part Lists This appendix breaks down the W970SUW series notebook’s construction into a series of illustrations. The component part numbers are indicated in the tables opposite the drawings. Note: This section indicates the manufacturer’s part numbers. Your organization may use a different system, so be sure to cross-check any relevant documentation.
Part List Illustration Location The following table indicates where to find the appropriate part list illustration. Table A - 1 Part List Illustration Part Location page A - 3 Bottom page A - 4 page A - 5 page A - 6 page A - 7 Combo page A - 8...
Schematic Diagrams Appendix B: Schematic Diagrams This appendix has circuit diagrams of the W970SUW notebook’s PCB’s. The following table indicates where to find the appropriate schematic diagram. Diagram - Page Diagram - Page Diagram - Page Table B - 1...
Schematic Diagrams Lynx 6/9 3.3V_PCH RN13 10K_8P4R_04 Lynx Point -M (PCIe,USB) USB_OC#01 USB_OC#1011 For 17" USB_OC#45 USB_OC#23 2.0 P O R T -B&1 &DUG 5HDGHU U24I LPT_PCH_M_EDS U S B 2 7 P O R T U S B 3 . 0 RN14 10K_8P4R_04 USB_OC#89...
Schematic Diagrams 3G, WLAN, MSATA 3G/MSATA MINI CARD C297 220u_6.3V_6.3*6.3*4.2 C316 0.1u_16V_Y5V_04 J_3G1 60mils 6-36-00180-202 3G_3.3V WAKE# 3.3V_0 3G_3.3V BT_DATA 1.5V_0 UIM_PWR BT_CHCLK UIM_PWR 3G POWER UIM_DATA UIM_PWR *4.7K_04 UIM_DATA UIM_DATA SIM CONN UIM_CLK CLKREQ# UIM_CLK C314 UIM_RST M S A T A f u n c t i o n REFCLK- UIM_RESET UIM_VPP...
Schematic Diagrams Card Reader / LAN RTL8411B LAN (RTL8411B) 4 IN 1 SOCKET SD/MMC/MS/MS Pro CO-LAY Crystal 503 2 SI Z E RSET R159 2.49K_1%_04 Switching Regulator close to PIN48 meet realtek Freq tolerance 50ppm J_CARD-REV1 SD_CD# R160 *1K_04 CD_SD XTAL2 R151 0_06...
Schematic Diagrams Charger, DC IN SMART CHARGER PR23 *20mil_04 PQ21 EMB20P03V V_BAT PR94 *10K_06 J_DC_JACK1 10/18 6-15-32023-7B0 50932-00301-001 VJACK BTD-05TEAB for W540SU1 PQ19 PQ23A PL10 J B A T T A 2 EMB20P03V EMB17A03V HCB2012KF-800T80 PR67 PR12 BTD-06RC1B for W94SU 0.01_1%_32 8.2UH_6.8*7.3*3 0.01_1%_32...
Download the BIOS computer model. 1. Go to www.clevo.com.tw and point to E-Services and click E-Channel. Note that BIOS versions 2. Use your user ID and password to access the appropriate download area (BIOS), and download the latest BIOS files...
BIOS Update Use the flash tools to update the BIOS 1. Make sure you are not loading any memory management programs such as HIMEM by holding the F8 key as you see the message “Starting MS-DOS”. You will then be prompted to give “Y” or “N” responses to the programs being loaded by DOS.
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