Dell Alienware 310H User Manual page 14

Problems
Unbalanced sound in the
headset
Microphone picks up too much
background noise
Microphone mute is not
working when connected with
audio cable
Microphone works
intermittently or cannot be
heard by the other party
14 Troubleshooting
│
Possible solutions
Check the computer Volume Balance is set
correctly.
- Right-click the speaker icon on the system
tray in your computer.
- Select Sounds and select Playback tab.
- Double-click on speakers, and select the
Levels tab.
- Click Balance. Ensure that the 1 and 2
values are the same.
• Ensure that the microphone is positioned
close to the mouth.
• Remove any direct air flow (such as fan or
air conditioner) to the microphone.
Ensure that the microphone mute switch on
the audio cable is set to MUTE OFF.
• Increase the microphone volume.
• Set the microphone noise reduction level
in chat application to a lower level.