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WARRANTY
Limited Warranty
What does the Warranty Cover?
These Health o meter® Professional scales are warranted from date of purchase against defects of materials or in
workmanship for a period of two (2) years. If product fails to function properly, return the product, freight prepaid and
properly packed to Pelstar, LLC (see "To Get Warranty Service", below, for instructions). If the manufacturer
determines that a defect of material or in workmanship exists, the customer's sole remedy will be replacement of the
scale at no charge. Replacement will be made with a new or remanufactured product or component. If the product is
no longer available, replacement may be made with a similar product of equal or greater value. All replaced parts are
covered only for the original warranty period.
Who is Covered?
The original purchaser of the product must have proof of purchase to receive warranty service. Please save your
invoice or receipt. Pelstar dealers or retail stores selling Pelstar products do not have the right to alter, or modify or
any way change the terms and conditions of this warranty.
What is Excluded?
Your warranty does not cover normal wear of parts or damage resulting from any of the following: negligent
use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, abuse
including tampering, damage in transit, or unauthorized repair or alternations. Further, the warranty does not cover
natural disasters, such as fire, flood, hurricanes and tornadoes. This warranty gives you specific legal rights, and you
may also have other rights that vary from country to country, state to state, province to province or jurisdiction to
jurisdiction.
To get Warranty Service make sure you keep your sales receipt or document showing proof of purchase. Call
(+1) 800-638-3722 or (+1) 708-377-0600 to receive a return authorization (RA) number, which must be included on
the return label. Attach your proof of purchase to your defective product along with your name, address, daytime
telephone number and description of the problem. Carefully package the product and send with shipping and
insurance prepaid to:
Pelstar, LLC
Attention R/A#_____________
Return Department
th
9500 West 55
Street
McCook, IL 60525
Extended Warranty Available
This product is eligible for Health o meter® Professional ScaleSurance Extended Warranty Program. ScaleSurance
extends the warranty period for an additional two years. This extension to the standard Limited Warranty can be
purchased with new products or for a facility's existing product before its current warranty has expired. To learn more,
visit www.homscales.com/scalesurance/ or contact your medical supply distributor.
PELSTAR, LLC
Street • McCook, IL 60525 • USA
th
9500 West 55
1-800-638-3722 or 1-708-377-0600
PLEASE REGISTER YOUR SCALE FOR WARRANTY COVERAGE AT: www.homscales.com
Health o meter® is a registered trademark of Sunbeam Products, Inc. used under license.
Health o meter® Professional products are manufactured, designed, and owned by Pelstar, LLC.
We reserve the right to improve, enhance, or modify Health o meter® Professional product features or specifications
without notice.
© Pelstar, LLC 2018
P/N UM2500KL_2500CKL_2500KG_2500CKG_E_REV20180717
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