Ricoh Aficio MP W5100 Operating Instructions Manual page 273

Condition
Cannot log on to the machine
using [Document Server (MFP):
Authentication/Encryption] in
DeskTopBinder.
Cannot access the machine using
ScanRouter EX Professional V3 /
ScanRouter EX Enterprise V2.
Cannot connect to the
ScanRouter delivery software.
Cannot access the machine using
ScanRouter EX Professional V2.
Cannot log off when using the
copying or scanner functions.
"Prg. Dest." does not appear on
the scanner screen for specifying
destinations.
Cause
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
The ScanRouter delivery
software may not be supported
by the machine.
ScanRouter EX Professional V2
does not support user
authentication.
The original has not been
scanned completely.
"Restrict Adding of User
Destinations" is set to [Off] in
"Restrict Use of Destinations" in
"Extended Security", so only the
user administrator can register
destinations in the Address Book.
Authentication Does Not Work Properly
Solution
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Update to the latest version of the
ScanRouter delivery software.
ScanRouter EX Professional V2
does not support user
authentication.
When the original has been
scanned completely, press [ ],
remove the original, and then log
off.
Registration must be done by the
user administrator.
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